We are honoured to again be selected as one of B.C.'s Top Employers.

If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia [CLBC] is a Crown corporation responsible for arranging support and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection.

Term/Status: Permanent, Full-time
Classification/Salary: Management Band 5: Position starts at $118,273 - $147,841 annually
Location: Victoria
Team: South Island
Reports to: Regional Director

At CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA. For accommodation needs, please contact CLBCPeopleS at any stage of the hiring process.

Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.

About the opportunity:

As the Services Area Manager (SAM), you are accountable for strategies of community planning and development in your service area in an assigned geographic area or region of British Columbia. Modelling the way by living CLBC's core values and philosophies through specific events and functions and through direction/supervision of staff including the concept of Full Citizenship, Person-Centered Planning, Quality of Life, and Focus on Community. Through a combination of contracted resources and community options, supports and services are delivered to maintain or improve the quality of life for CLBC-eligible individuals.

A central function of the SAM role is to ensure the effective and efficient delivery of CLBC contracted services that are fiscally responsible, consistent, and portable to support the safety, security, and well-being of individuals. Additionally, the SAM sets a tone for collaborative and cooperative operations within their service area and works with Service Delivery Managers (SDMs) to allocate and oversee their service area budget.

Key responsibilities:

• Providing leadership and direction to a team of staff including recruitment, training, performance management, leave and expense approvals, and labour relations issues such as discipline and responding to staff grievances
• Providing supervision, coaching and mentorship of Service Delivery Managers, Practice and Service Advisors, and administrative staff in the region
• Assisting the community to increase the knowledge, awareness, and accessibility of generic services for people who are eligible for CLBC support
• Responsibility for the assigned budget, budget plan and forecasting
• Developing effective relationships with partners and service providers in the region
• Promoting CLBC's work towards reconciliation and partnership with Indigenous organizations
• Negotiating changes and working with key community stakeholders in collaborative development to promote systemic change, identifying issues and concerns and developing sustainable supports by introducing flexibility, increasing choice and stimulating innovation and creativity
• Ensuring that CLBC meets its responsibilities under the Adult Guardianship Act as a delegated agency
• Providing second-level response to service providers in CLBC's dispute resolution process
• Developing regional strategic and work plans to ensure teams are responding to regional and provincial priorities and proactively developing services that meet the needs of individuals who are served in the region

What you will bring:

• Bachelor of Social Work or Business Administration/Commerce degree with human services orientation or equivalent
• A Master of Social Work or Business Administration/Commerce degree with human services orientation or equivalent will be considered an asset
• Minimum of 7 years of demonstrated successful experience in a leadership position, preferably within the social services sector
• An equivalent amount of combined education and related experience may be considered

We are also looking for:

• Excellent leadership skills and the ability to provide staff with solid direction, guidance, coaching, mentoring, and development
• Advanced written and oral communication skills, including presentation skills, conflict resolution and interpersonal skills
• Demonstrated ability to facilitate issue resolution on a variety of matters between staff, service providers, individuals and families, and other internal staff and management
• Strong organizational skills and the ability to handle pressure and work in a dynamic work environment, adapting to changing priorities and deadlines, emerging issues, and competing demands

Benefits: A rewarding career at CLBC comes with great benefits including:

• Employer-paid extended health and dental plan
• A BC Public Service Pension plan with employer contributions
• Generous vacation plus additional personal days
• Paid maternity/parental/adoption leave
• Life insurance, paid sick days, and, if needed, long-term disability
• Wellness supports, including an Employee and Family Assistance Program
• Professional development funds and resources to encourage continuous learning and skill development
• Access to government discounts to travel, cell phones, and more!

Additional Info:

• Travel: Occasional travel within the region, as well as to Head Office in Vancouver as needed
• Possession of a valid class 5 driver's license and a clean Driver's Abstract is required
• Successful applicants are subject to a Criminal Record Check

At CLBC, we are committed to providing equitable compensation, recognizing that salary negotiation can be a barrier for some groups. We will engage in an objective analysis to determine a starting salary that is grounded in principles of equity and fairness

Closing date: March 14, 2025