Program Manager

Moving Ahead Program- Case Management Services

Regular Full Time

Posting Date: February 28, 2025

Location: Surrey, BC

Wage: $38.60.65-$40.92 per hour (subject to funding model)

Hours of Work: 35 hours per week

Closing Date: March 14, 2025

Options Community Services is a non-profit organization dedicated to delivering social services across the Southern Fraser region (Surrey, Delta, White Rock and Langley) from early childhood to seniors. Our comprehensive range of programs and services relies on collaborative relationships with individuals, businesses, community groups and government bodies to create focused, effective and responsive resources for the community.

Are you a dynamic leader passionate about making a difference in immigrant and refugee communities? Join us as a Program Manager for the Moving Ahead Program! In this role, you’ll oversee daily operations, lead a dedicated team, and develop innovative programs that drive integration and empowerment. Collaborating with the Senior Manager, you’ll ensure alignment with our values of Equity, Diversity, and Inclusion (EDI), Gender-Based Analysis Plus (GBA+), and Data Privacy. If you're ready to create impactful change and support newcomers in their journey, we want to hear from you!

Reporting to the Senior Program Manager, the successful candidate will lead and manage the delivery of services, ensuring accessibility and inclusivity for diverse clients, including women, racialized individuals, and LGBTQ2S+ newcomers. Responsibilities include supervising staff, providing case management guidance, monitoring caseloads, and ensuring program alignment with OCS’s values of equity and inclusion. The role involves strategic planning, integrating EDI and GBA+ considerations into program goals, and fostering relationships with stakeholders to support immigrant and refugee integration. The Program Manager will oversee program operations, budgets, and compliance, while driving quality improvement initiatives and reporting on program outcomes.

*A job description attachment is available in our career site to download for more detailed scopes and responsibilities of the position. 

The ideal candidate will have a B.A. in Social Sciences or a related field, with at least 5 years of experience in settlement services or case management, including 3 years in a supervisory or management position. Experience in non-profit, community-based organizations, particularly within immigrant and refugee services, is essential.

The candidate should possess strong leadership skills, proficiency in Microsoft Office Suite, CRM systems, and reporting tools, and the ability to manage sensitive client data while ensuring compliance with privacy regulations. Strong communication and partnership-building skills are also key for this role.

This role requires the incumbent to undergo a Police Information Check (PIC), and a Vulnerable Sector Check by the Ministry of Justice.

We thank all applicants for their interest in working with OCS. Due to the volume of applicants, only those qualified and shortlisted will be contacted.

The land which we are on is the unceded territories of the Coast Salish peoples including Kwantlen, Katzie, Matsqui, Musqueam, Semiahmoo, Tsawwassen, Kwikwetlem and the Sto:lo Nations.