ABOUT US

Strides Toronto is a multi-service agency providing a wide range of exceptional programs and services that improve the mental, social and physical health of infants, children and youth from the pre-natal stage to age 29, and their families. With a range of community, residential and treatment services, we build strength and resilience through equitable, accessible, client-driven services, system leadership and advocacy. We provide individual, group and family interventions that include mental health counselling, autism services, education, outreach and referral, early intervention, day treatment and community support. In its Lead Agency role, Strides Toronto collaborates with 23 publicly funded infant, child and youth mental health (ICYMH) core service providers to design and implement system-level improvements that promote access, responsive service delivery and experience, and positive mental health outcomes for young people and families across Toronto's diverse communities. To learn more about who we are and what we do, we invite you to visit our website at www.stridestoronto.ca

ABOUT THE ROLE

The Service and Implementation Coordinator is an 18 months full-time contract position that provides support to existing and future agencies participating in the OST/PM program. This role will also provide support to the program operations related to service delivery. This includes interagency clinician oversight on the platform, supporting clinicians’ professional development and communicating changes in workflow. This is a remote role, however when needed, in person office hours will be expected. Additionally, flexibility to ensure the program is supported during its hours of operations, which include evenings (12:00 pm – 8:00 pm EST) and weekends work will be required.

Salary range: $58,001.00 to $67,543.00 per annum

                        This is a full-time contract position for 18 months

                        This position is represented by OPSEU local 567

WHY JOIN OUR TEAM?

• We provide a hybrid work model. 
• We provide opportunities for growth and professional development.
• We are committed to providing an equitable and inclusive environment where our diverse team members and clients can thrive.
• We have a collaborative and supportive Senior Management Team.
• We set high standards for performance, client outcomes, and implement best practices, which are demonstrated through our accreditation with the Canadian Centre for Accreditation.

WHAT YOU WILL DO

• Ensure clinicians adherence to program policies, procedures, and workflows by providing support and oversight to clinicians while on the OST/PM platform
• Provide ongoing in the moment support for participating clinicians (e.g. support meetings such as the clinician huddles, support clinician inquiries, and communicate technology and workflow updates).
• Support ongoing relationships and communications with participating agencies and organizations (e.g. support planning for monthly/ bi-monthly meetings such as the manager meetings, platform team meetings, community of practice etc.)
• Support onboarding of new clinicians by ensuring they complete all relevant trainings, access training platforms and meet with them to assess readiness for live platform.
• Ensure effective stakeholder engagement to support program success and growth.
• Establish and maintain partnerships across the province for long-term success through regular contact and engagement.
• Work with project team to review partnership status, identify potential and engage in building partnership framework.
• Focus on building cross-team collaborations and identifying issues for discussion and follow-up at operations team meetings
• Support in the preparation of draft materials to respond to Ministry requests, including briefing notes, submissions, and funding requests.
• Contribute as part of the Strategy Department to organizational development and planning, and to the activities and priorities of the Strategy/ Lead Agency Team.

THE “MUST HAVES”

The following education, professional memberships and knowledge are a requirement for this role:

• Related Bachelor’s Degree in Human Services or Related Degree. 
• Minimum of 2 years of experience in the mental health field, preferably within children’s and transitional aged youth mental health, with clinical knowledge and understanding.
• Experience with brief/walk-in counselling services.
• Experience with chat counselling and other forms of virtual counselling.
• Experience working in or with community mental health agencies.
• Private space within a home office environment that includes appropriate safeguards in order to provide a confidential service.
• Trained in conflict resolution.
• Fluent in French.

THE ‘NICE TO HAVES’

While not required, preference will be given to candidates with the following: 

• Fluency in another language(s), including sign language.
• Certification or specialized training in Quality Improvement, Stakeholder Engagement or Co-Design Methodology, Change Management and/or Project Management would be an asset.        
• Demonstrated experience working with diverse communities is an asset.
• Experience working in or with community mental health agencies is an asset.
• Awareness of the role of diversity, equity, and inclusion in the workplace and within the community being served by the position.
• An understanding of Anti-Black Racism, anti-oppressive/anti-racism perspective in the context of the social determinants of health when working with clients and their families. 
• Ability to recognize and identify situations where incidents of and imbalance of power and privilege may occur and can result in possible negative impacts for the client.

BEFORE STARTING WITH US

As our work puts us in direct contact with youth and vulnerable persons in our community, with health and safety as a priority, the successful candidate must complete or obtain the following before commencement of their employment:

• A Vulnerable Sector police check.
• A positive police check does not automatically disqualify an applicant for a position with Strides Toronto.  The Police Check will be reviewed and evaluated for the purpose of making a decision on suitability for employment in relation to the specific duties and responsibilities of the position being filled.  

HOW TO APPLY

Please submit a cover letter and resume outlining your demonstrated education, certification (if applicable), working and related volunteer experience and how you meet specific requirements for this position, and any additional considerations you deem appropriate. The application deadline is March 25, 2025. 

Strides Toronto is an equal opportunity employer. We benefit from diversity of lived experiences in the workplace and encourage applications from qualified candidates who reflect the diversity of the communities we serve.  Strides Toronto is a participant in the Government of Canada’s 50-30 Challenge, a program which challenges organizations to improve access for women and/or non-binary people and other equity-deserving groups, including those identifying as: racialized, Black, and/or people of colour, people with disabilities (including invisible and episodic disabilities), 2SLGBTQ+ and/or gender and sexually diverse individuals, and Aboriginal and/or Indigenous Peoples to  increase the representation and inclusion of diverse groups within their workplace.  

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Strides Toronto’s own policies, requests for accommodation will be considered throughout the hiring process.

We thank all applicants however, only those selected for interviews will be contacted.