What This Role Involves:

The Client & Creditor Liaison acts as an intermediary between our clients who are participating in a Debt Management Program (DMP), their Credit Counsellor, and their creditors. 

You will manage a caseload of clients, assisting the onboarding process at the start of their program and working alongside them throughout the duration of their debt repayment journey. While sometimes this means following up and being an encouraging cheerleader when things are challenging, you also get to help celebrate their achievements, particularly once they successfully complete their debt repayment.

You will also work collaboratively with creditors, advocating for solutions that meet our clients’ needs throughout the term of the Debt Management Program. These interactions involve securing creditor participation in the Debt Management Program and reviewing and processing relevant financial documents. 

You play an important role in working alongside our clients throughout their debt repayment journey!

Given our commitment to serving clients in both of Canada’s official languages, fluency in both English and French is required for this position. Proficiency in additional languages is considered an asset.

What We Offer:

The starting salary range for this role is $46,592 - $53,352, which may vary based on geographic location. Consideration will be given to previous education and experience that exceeds the requirements of the role.

In addition, we conduct an annual salary review every January, providing regular salary increases based on performance.

We are proud to be a Great Place to Work! Our employees enjoy a close-knit team environment with a strong commitment to work-life balance, including a 35-hour work week and generous time-off policies.

Our Total Rewards Package Includes:

• Comprehensive benefits package, including:

        o   $850/year for prescription coverage

        o   $3,150/year for a Health Spending Account

        o   $300/year for a Wellness Spending Account

        o   $300/year in myFlex benefits, customizable between health and wellness accounts

• Retirement savings programs (RRSP and TFSA) with generous employer matching, up to 5% to start, and increasing with tenure.
• Education reimbursements (up to $2,500/year).
• Generous paid time off, starting with three weeks of vacation, plus three CCS days and six sick/personal days per year. Vacation time increases with tenure.
• Recognition and milestone celebrations, including a paid day off for life events (e.g., moving or getting married) and gifts for important occasions such as welcoming a child or achieving a milestone service anniversary.
• Employee and family assistance program through GreenShield+, offering mental health support and a variety of wellness resources.
• Professional development opportunities, including a two-level employee development program and mentoring relationships to support career growth.

What We’re Looking For:

The ideal candidate will bring the following skills and qualifications:

• Post-secondary education (preferred).
• Two or more years of customer service and administrative experience (financial/banking industry experience preferred).
• Ability to work variable shifts, scheduled between 6:00 AM – 6:00 PM Pacific Time.
• Strong problem-solving skills, with an independent, solution-focused mindset.
• Ability to adapt to change and work well under pressure.
• Excellent organizational skills, with a keen eye for detail and the ability to manage multiple priorities.
• Professional and empathetic phone manner, demonstrating active listening and clear communication.
• Strong interpersonal skills, with a genuine passion for teamwork and client support.
• Proven negotiation skills, focused on finding mutually beneficial solutions.
• Fluency in English and French (required).

Who We Are:

Credit Counselling Society (CCS) is a non-profit organization dedicated to helping individuals overcome financial challenges. Each year, we assist thousands of people in regaining control of their finances and improving their financial well-being.

Our mission: We Help. We Educate. We Give Hope.

CCS is dedicated to fostering a diverse, inclusive, and equitable workplace for employees, clients, and stakeholders of all backgrounds, identities, and abilities. To learn more, please see our Commitment to Equity, Diversity, and Inclusion.

Work Environment:

• Full-time, remote-first position (within Canada).
• Periodic in-person meetings or events may be required, with advance notice.
• We foster strong team connections through online chat groups and culture-building activities.

We are an equal opportunity employer and encourage applications from individuals of diverse backgrounds, including but not limited to: Indigenous Peoples (First Nations, Métis, Inuit), racialized individuals, people with disabilities, LGBTQ2+ individuals, and those from diverse cultural and socio-economic backgrounds.

Keywords: creditor, case management, portfolio, administrator, advocate, negotiation, administration, credit, non-profit, finance, financial services, customer service, French, bilingual, client support