What This Role Involves: 

As a Credit Counsellor, you are passionate about supporting clients as they navigate financial challenges. You provide compassionate guidance to help them find solutions for managing debt, overcoming barriers, and achieving their financial goals.

In this role, you will:

• Assess clients’ financial situations, helping them gain a clear understanding of their income, expenses, and debt obligations.
• Provide personalized options and strategies to help them effectively manage and resolve their debts.
• In some cases, offer ongoing support through a Debt Management Program, which enables clients to pay off their debts with interest relief.
• Serve as a trusted resource, answering questions and following up to ensure clients stay on track toward financial stability.

As part of our commitment to delivering a consistent, high-quality counselling experience, successful candidates will receive comprehensive training and are required to complete the Accredited Financial Counsellor Canada (AFCC) certification within two years of their start date.

What We Offer: 

Starting salary range of $55,328 - $63,362 per year, which may vary based on geographic location. Consideration will be given to previous education and experience that exceeds the requirements of the role. 

In addition, we conduct an annual salary review every January, providing regular salary increases based on performance. 

We are proud to be a Great Place to Work! Our employees enjoy a close-knit team environment with a strong commitment to work-life balance, including a 35-hour work week and generous time-off policies. 

Our Total Rewards Package Includes: 

• Comprehensive benefits package, including: 

             - $850/year for prescription coverage 

             - $3,150/year for a Health Spending Account

             - $300/year for a Wellness Spending Account

             - $300/year in myFlex benefits, customizable between health and wellness accounts 

• Retirement savings programs (RRSP and TFSA) with generous employer matching, up to 5% to start, and increasing with tenure. 

• Education reimbursements (up to $2,500/year). 

• Generous paid time off, starting with three weeks of vacation, plus three CCS days and six sick/personal days per year. Vacation time increases with tenure. 

• Recognition and milestone celebrations, including a paid day off for life events (e.g., moving or getting married) and gifts for important occasions such as welcoming a child or achieving a milestone service anniversary. 

• Employee and family assistance program through GreenShield+, offering mental health support and a variety of wellness resources. 

• Professional development opportunities, including a two-level employee development program and mentoring relationships to support career growth. 

What We Are Looking For: 

The ideal candidate will bring the following skills and qualifications: 

• Post-secondary degree or diploma (an asset but not required). 

• Three to five years of experience in financial services, counselling, social services, or related fields. 

• Excellent communication and interpersonal skills, with a genuine desire to help people and collaborate as part of a team. 

• Goal-oriented mindset, motivated by achieving objectives and supporting others in reaching their goals. 

• Strong ability to influence and guide others, including addressing concerns and overcoming objections. 

• Strong organizational skills, with the ability to multitask, prioritize, and manage time effectively. 

• Fluency in French (language testing will be conducted as part of the recruitment process). 

• Availability to work variable shifts, scheduled between 7:30 AM – 8:00 PM (local time). Current openings are for Pacific and Eastern time zone. 

Who We Are: 

CCS is an accredited non-profit organization that provides financial support and guidance to individuals facing financial challenges. Every year, we make a difference in the lives of thousands of people, helping them take back control of their finances. 

Our mission: We Help. We Educate. We Give Hope. 

CCS is dedicated to fostering a diverse, inclusive, and equitable workplace for employees, clients, and stakeholders of all backgrounds, identities, and abilities. To learn more, please see our Commitment to Equity, Diversity, and Inclusion. 

Work Environment: 

• Full-time, primarily remote position (within Canada). 

• If located near a CCS office, employees may be asked to work in-office up to one day per week. 

• Periodic in-person meetings or events may be required, with advance notice. 
• We foster strong team connections through online chat groups and culture-building activities. 

We are an equal opportunity employer and encourage applications from members of marginalized communities, including but not limited to: Indigenous peoples (First Nations, Métis, Inuit), racialized individuals, persons with disabilities, individuals of all gender identities and expressions, LGBTQ2+ individuals, newcomers to Canada, and persons from diverse socio-economic backgrounds. 

Keywords: counselling, debt management, social services, financial services, credit, non-profit, banking, finance, client support, motivating others