Our agency is embarking on an exciting period of growth and transformation, driven by our newly launched 2025-2030 Strategic Plan. This plan outlines four strategic priorities designed to elevate our impact and expand our reach and opportunity to shape the future for girls and gender-diverse youth. We are seeking passionate leaders to join us in creating safe spaces, fostering resilience, and empowering young people to reach their full potential.

Mission, Vision and Core Values

Our Mission is to enable life-changing mentoring relationships to ignite the power and potential of young people.

Our Vision is that all young people realize their full potential.

Our Core Values are:

• We Champion Potential
• Every Connection Counts
• Showing Up Matters

Big Sisters of BC Lower Mainland (www.bigsisters.bc.ca) is a non-profit society and proud member agency of Big Brothers Big Sisters of Canada Federation. We are committed to enhancing the confidence, self-esteem and well-being of: self-identified girls, non-binary, trans and Two Spirit youth. Big Sisters of BC Lower Mainland is a leader in mentoring youth and providing ongoing support through a variety of engaging programs. Our organization is committed to justice, equity, diversity, and inclusion and ongoing learning towards creating a more equitable society. We encourage applications from those who identify as Indigenous, a person of colour, 2SLGBTQIA+, a person with a disability or a member of another community that experiences additional barriers. Join us and make a positive difference in the lives of others in the community.

Why it’s great to work with us:

Big Sisters is a friendly, inclusive and committed team who offers their employees fifteen vacation days within the first year, fifteen wellbeing days as well as three personal days. We provide a generous health care and extended benefits package, including prescription drugs and dental plan. We also offer our employees a professional development allocation and various learning opportunities. Ignite your full potential with Big Sisters!

Is this you?

You are a passionate and experienced leader in the community services sector, with a commitment to providing inclusive and impactful experiences for children and youth.  You have experience working alongside child welfare agencies and community service partners; navigating complex situations with compassion and a trauma informed lens.  You are skilled in coaching and leading a team to connect, collaborate and co-create internal systems that drive thoughtful, efficient service delivery pathways with an end goal to provide high quality support and programming for children and youth. 

About the Role

Reporting to the Director of Programs, the Manager of 1:1 Mentoring Programs is responsible for overseeing the delivery, growth, and development of Big Sisters BCLM’s one-to-one mentoring programs, including Big Sisters, Study Buddy, and future 1:1 mentoring initiative. This role ensures high-quality service delivery, provides leadership and support to staff, and fosters meaningful relationships with children, youth, families, mentors, and community partners.

What you will be doing:

PROGRAM OVERSIGHT & DEVELOPMENT

• Oversee program operations to ensure alignment with best practices, agency goals, and funder requirements
• Lead program evaluation, outcome tracking, and continuous improvement initiatives
• Identify gaps in services and expand program offerings to better meet community needs
• In collaboration with the team, develop internal process that strengthen program effectiveness, impact, and efficiency.
• Apply a strong quality assurance lens to ensure all program processes meet or exceed expectations based on social services best practices, Big Brothers Big Sisters of Canada National Standards and agency policies.

STAFF SUPERVISION & SUPPORT

• Supervise, mentor, and support a team of mentoring coordinators/caseworkers and program coordinators
• Conduct regular team meetings, training, and case consultations
• Foster a collaborative and inclusive work culture that prioritizes staff well-being
• Facilitate a highly collaborative team environment to ensure consistent and high-quality experience for mentees, mentors, and families across the service delivery of the future 1:1 mentoring programs.
• Coordinate regular case consultation meetings to ensure effective case management, offering mediation support or referrals, as needed. 

CASE MANAGEMENT & VOLUNTEER ENGAGEMENT

• Support Mentoring Coordinators/Caseworkers in screening, training, matching, and ongoing monitoring of mentors and mentees.
• Ensure compliance with Big Brothers Big Sisters of Canada National Standards through regular, comprehensive quality assurance reviews of all intake processed, case management and documentation and ongoing risk assessments.
• Provide guidance to staff on complex cases
• Develop protocols and training materials to enhance risk mitigation and participant safety
• Implement trauma-informed and culturally responsive approaches to service delivery
• Ensure all necessary documentation, reports, and statistics are maintained with a high level of accuracy and confidentiality.

COMMUNITY RELATIONS & OUTREACH

• Build and maintain relationships with schools, social service agencies, and community organizations to enhance program visibility, recruitment, and holistic support for Mentors, Mentees, and their families
• Represent Big Sisters BCLM at sector meetings, working groups, and strategic partnerships to strengthen community engagement
• Develop and deliver impactful presentations on the agency’s programs to community partners, funders, and stakeholders
• Partner with the Fundraising & Partnerships team to align program needs with funding opportunities and support grant applications and sponsorship initiatives

TRAINING & PROGRAM IMPROVEMENT

• Develop and implement training sessions for mentors and staff to enhance program effectiveness
• Ensure programming remains aligned with emerging best practices in youth development, social work, and mentorship
• Utilize feedback and evaluation results to refine program models and processes

ADMINISTRATIVE & STRATEGIC CONTRIBUTIONS

• Oversee program budgets, tracking expenditures and ensuring compliance with funding agreements
• Prepare program reports for funders, board members, and internal leadership
• Support the Director of Programs in strategic planning and organizational growth initiatives

What you bring:

• Bachelor’s degree in Social Work, Counselling, Child & Youth Care, Child Development, Psychology, Education, or a related field; additional training/education in trauma-informed practice is a desired asset.
• 5-7 years of experience in program coordination, implementation, and case management for children and youth with diverse lived experiences; experience working with children/youth/families with child welfare involvement is a highly desired asset.
• 3-5 years of experience in program management within the child/youth sector, including community engagement, program development, implementation, iteration, monitoring & evaluation, and reporting.
• Three (3)+ years of experience in staff leadership and supervision.
• 1–2 years of experience in volunteer coordination and supervision.
• Experience in community engagement and program evaluation, including gathering stakeholder input through surveys and focus groups (an asset).
• Strong knowledge of child and youth development, volunteer management, and community-based services.
• Proven organizational, leadership, and communication skills.
• Commitment to justice, equity, diversity, and inclusion (JEDI) through continuous learning and growth.
• High proficiency in CRM database management and Microsoft Office Suite.
• Valid driver’s license and access to a reliable vehicle.