We are proud to be selected as one of B.C.'s Top Employers once again!

If you are looking for an opportunity to contribute your experience, knowledge and passion in a meaningful way, CLBC is the place for you!

Term/Status: Permanent, Full-time
Salary: Excluded Band 3, starting at $84,942 - $106,177 annually
Location: Vancouver Head Office (hybrid)
Team: Business Analysis Services

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for individuals with developmental disabilities and their families. CLBC employees strive to live our corporate vision of Communities of belonging, lives with connection.

At CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA. For accommodation needs, please contact CLBCPeopleS at any stage of the hiring process.

Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.

The Role:

CLBC is looking for a Manager, Business Analysis Services to lead a high performing team that translates business needs into effective IT solutions. Reporting to the Director, Business Alignment Services, you'll play a key role in helping CLBC deliver impactful technology projects that support our mission.

This role combines strategic thinking, systems knowledge, and people leadership. You'll guide end-to-end business analysis, support digital transformation, and ensure solutions are aligned, timely, and customer focused. It's a great opportunity for someone who thrives at the intersection of people, process, and technology.

Key Responsibilities:

• Lead a team in gathering, documenting, and translating business, functional, and non-functional requirements
• Conduct gap analyses to identify opportunities to improve systems, workflows, and processes
• Collaborate with business and technical teams to ensure alignment and clarity throughout project lifecycles
• Oversee the planning, prioritization, and delivery of IT projects and service requests
• Review and validate technical documentation and ensure quality assurance processes are in place
• Contribute to business cases, feasibility studies, briefing notes, and presentations
• Manage performance, development, and engagement of the business analysis team
• Support cross-functional initiatives and strategic planning within the IT division
• Manage vendor relationships and oversee a team budget
• Stay current on business analysis tools, techniques, and industry best practices

What you will bring:

• A degree in Information Technology, Computer Science, or a related discipline or equivalent combination of education and experience
• Minimum 5 years of experience in business analysis or a similar role, with at least 5 years in a project environment
• Minimum 2 years of experience leading a business analysis or related team
• Strong understanding of SDLC methodologies (Agile and Waterfall) and tools such as Visio, Lucidchart, JIRA, and Confluence
• Excellent analytical and problem-solving skills, with the ability to manage multiple priorities
• Strong communication skills and the ability to present complex information in a user-friendly way
• A customer-first mindset and a focus on delivering scalable, effective systems
• Proven ability to lead inclusive, engaged, and high-performing teams
• Commitment to continuous improvement and stakeholder-centered solutions

Those with an equivalent combination of skills, education, training and experience are encouraged to apply.

We're also looking for:

The following qualifications and experience are preferred but not required:

• Certification in CBAP, CCBA, PMP, CSM, or PMI-ACP
• Experience in the public sector or with Crown corporations
• Familiarity with IT compliance and governance in a social services context

Benefits Include:

A rewarding career at CLBC comes with great benefits including:

• Employer-paid extended health and dental plan
• A BC Public Service Pension plan with employer contributions
• Generous vacation plus additional personal days
• Paid maternity/parental/adoption leave
• Life insurance, paid sick days, and, if needed, long-term disability
• Wellness supports, including an Employee and Family Assistance Program
• Professional development funds and resources to encourage continuous learning and skill development
• Access to government discounts to travel, cell phones, and more!

Additional Info:

At CLBC, we are committed to providing equitable compensation, recognizing that salary negotiation can be a barrier for some groups. We will engage in an objective analysis to determine a starting salary that is grounded in principles of equity and fairness

Successful applicants are subject to a Criminal Record Check.

Occasional overnight travel within BC may be required.

Closing date: April 17, 2025

Apply now! To be considered, please submit an application online.