At the core of Doctors Without Borders/Médecins Sans Frontières (MSF) Canada’s identity is a commitment to medical ethics, independence, neutrality, and impartiality. We go where people’s medical needs are greatest. These ideals have driven every aspect of our work – from medical care and logistical coordination, to finance and communications – since MSF was established in 1971. 

The Digital Fundraising Officer is a position on MSF Canada’s Integrated Fundraising team, reporting to the Senior Manager Integrated Campaigns, a team that is collectively responsible for all of MSF Canada’s digital fundraising presence.

MSF Canada is looking for someone who will be responsible to:  

• Project manage MSF Canada’s digital fundraising activities across all digital channels and platforms, from initial brief to final delivery, with emphasis on Email and Organic Web
• Manage external vendor to ensure the timely execution of campaigns that are on budget and aligned with MSF brand guidelines and principles
• Support the management of online fundraising platforms/systems, and online conversion strategies across MSF-C donation forms
• Build networks with key individuals from charity and commercial sector digital marketing to gain market intelligence, expert advice, and assistance; keep up to date with developments and trends in digital marketing/fundraising; actively participate in MSF International digital fundraising working group

The successful candidate will bring to MSF Canada:  

• Alignment with MSF value, including principles of equity, diversity, and inclusion 
• Education or training in digital fundraising, digital marketing, digital communications, or a related field
• Proficiency in English, with strong copy-writing/editing skills
• Professional experience in the fields of digital marketing, digital fundraising, or digital communications
• Demonstrated experience managing digital projects from website implementation, donations forms tests, digital campaigns – including SEO/SEM, email, social media, advertising, etc.
• Experience managing digital providers
• Demonstrated proficiency with digital marketing tools such as email marketing tools, online gateways and payment methods, Digital marketing, SEOs and Analytics tools, CRM, and website integration (e.g., Luminate Online), coding and segmentation systems and procedures
• Experience in optimizing UX and CRO
• Experience with A/B and multivariate experiments
• Familiarity with common web languages (e.g., HTML, CSS)

MSF Canada will provide:

• Starting 4 weeks' vacation per year 
• Access to an Employee and Family Assistance Program (EFAP) 
• Flexible work hours and a hybrid working model (minimum 40% in office) 
• An accessible, open concept, shared office space with bookable workstations (consisting of sit/stand desks, swivel chair, laptop with dock and double monitors) and various sized meeting rooms  
• A commitment to incorporating equity, diversity, and inclusion in everything  
• 5% RRSP contributions (no employee matching required) 
• Health Spending Account 
• Lifestyle Spending Account 
• Group insurance (Life, Dependent Life, AD&D) 
• Peace of Mind plan (prescription drug coverage, accidental dental, hospital care, etc.) 
• Professional development budget
• A positive and innovative office culture is based on core values of humanity, integrity and results

Candidates must be legally authorized to work in Canada; MSF Canada is not able to support or relocate candidates from outside Canada.