Job ID 25-015eC

Company Overview:

For over 75 years, enCompass has been rooted in community safety and this will continue to be our focus. We provide holistic services and wraparound supports that address the root causes of crime and social disorder. We do this through preventative and restorative activities including release planning, housing, safety planning, employment transition, education, substance recovery, cultural supports and more. 

We are a values-driven organization that supports clients from a strength-based approach.  If your values are aligned with our core values listed at: https://myencompass.ca/about-us/who-we-are/, please consider joining our team.

Position Summary:

The Alternative to Detention-Community Case Management and Supervision (ATD-CCMS) program is a national program being delivered for the Canada Border Services Agency (CBSA) in part by enCompass and John Howard Societies across the country. It is a risk-based community release program as an alternate to detention. The Community Case Manager is responsible for delivering the program including eligibility assessment, enrolment, development of a case plan, compliance reviews, and assistance to address issues that may contribute to the risk of non-compliance with the community supervision plan. 

Responsibilities:

• Provide ongoing services using a client-centred, strength-based approach consistent with agency and program philosophy
• Conduct interviews with individuals in detention
• Complete standardized assessments to evaluate the client’s risk and needs
• Develop and implement a plan to address risk factors and client goals
• Maintain knowledge of and assist clients with referrals to appropriate community service agencies
• Through SMART Goal planning, provide ongoing support, advocacy, and intervention as required to assist client in meeting their identified goals and needs
• Complete clear, concise reports and documentation in a timely manner
• Maintain and monitor all file documentation as per program/agency policy
• Ensure client file notes are maintained in the client information management system
• Prepare reports for the Immigration and Refugee Board (IRB) or CBSA in a timely manner, outlining case plans as required
• Actively pursues and collaborates productively with partners in the work site
• Communicates information and ideas clearly, concisely and respectfully during interactions with clients, community partners and other professionals
• Coordinate schedules with colleagues to ensure required floor coverage
• Assist with front desk duties, including answering phones and assisting clients

Qualifications / Skills:

• Diploma or degree in Human Services with a minimum of 2 years experience working within the adult justice system
• Experience working with the immigrant community
• Experience working with a client-centered, strength-based approach
• Knowledge of the criminal justice system
• Familiar with community resources, including housing and financial resources, immigration and legal services
• Professionalism within all aspects of employment and ability to contribute to a positive team environment
• Assessment, interpersonal, written and verbal communication, and engagement skills
• Ability to work effectively with a team
• Excellent computer knowledge (Microsoft Work, Excel, PowerPoint, Outlook and video conferencing platforms)
• Experience with client management database systems

Conditions of Employment:

• Clear Criminal Record, Enhanced Reliability Clearance, Drivers Abstract, and Child Intervention Check; A criminal record will not disqualify you from employment with us; we evaluate each application individually 
• Driver’s license and a reliable vehicle with a minimum of $2,000,000 in liability insurance
• Valid Standard First Aid/CPR
• This position has an anticipated start date of May 5th, 2025
• The hours of work are Monday to Friday 8:00AM – 4:30PM, with some flexibility required to work outside of these hours
• The office is located in the Transition Place Building at #101, 10010-105 Street. Parking is not included with the position.

What we offer

• The salary range for this position is $52,700.00 - $56,100.00 annually.
• enCompass strives to provide a meaningful work environment through the following: 
  • Strong focus on employee wellness and work-life balance 
  • Service recognition and employee awards 
  • Professional development opportunities 
  • Staff team building and appreciation days 
  • Competitive health, dental and RRSP benefits 

Building Safe, Inclusive Communities.

enCompass is committed to achieving a diverse workforce and strongly encourages applications from people of Indigenous heritage, and people from culturally diverse backgrounds.