Learning Management System (LMS) Administrator

About Stepped Care Solutions
We are a mission-driven company and the creators of SC2.0 - a transformative model that fundamentally reimagines mental health systems. We are dedicated to collaborating with organizations and communities to guide the design and implementation of accessible, flexible, culturally relevant, and high-quality mental health and wellness resources and services. Our team is globally recognized for their leadership in transforming mental health systems, their clinical expertise, and their proficiency in implementation science.

Our unique advantage stems from our deep knowledge and extensive experience in applying the SC2.0 model to complex system transformations. We challenge the usual mental health medical model by helping organizations develop person-centric systems focused on empowerment and decision-making control for service users.

We embrace a holistic and synergistic approach to mental health care, acknowledging the abundance of healing resources that lead to access, equity, and flexibility in mental health systems. We believe in the importance of incorporating informal services and peer support, valuing a diverse range of expertise to create a comprehensive and effective system.

At Stepped Care Solutions, our actions are shaped by three core values that drive us toward our vision of Wellbeing Everywhere:

• Mission First - We commit to prioritizing the SCS mission, while embracing challenges and constantly improving our processes. Our team stays updated with best practices, ensuring efficient and effective support for colleagues and clients.

• Better Together - We recognize the power of collaboration and value diverse ideas and perspectives. Our team checks in with one another, offers assistance, and provides direct, gracious feedback, appreciating each member’s strengths and contributions.

• Context Matters - We understand the importance of considering the bigger picture and contextual backdrop for informed decision-making. Our team adopts a holistic approach, going beyond isolated details, to consider the broad impact of our choices.

Position Summary

The LMS administrator will oversee the administration and optimization of the Learning Management System (LMS) to ensure seamless training delivery for internal teams, external clients, and partners. This role will coordinate all aspects of the training cycle, from course setup and scheduling to reporting and user support. Collaborating closely with trainers, subject matter experts, and the broader Implementation team, the LMS administrator will enhance user experience, ensure system functionality, and support the continuous improvement of SCS’s training offerings.

Responsibilities:

LMS administration

• Manage the LMS, ensuring smooth functionality for internal and external users.

• Conduct all LMS administration tasks for all learning/course activities including user management, course creation, enrollment management, and reporting

• Ensure the e-commerce function is operational, and coordinate with finance and administrative teams to ensure accurate tracking of e-commerce transactions, invoices, and reporting

• Support compliance with privacy, accessibility, and data security requirements related to the LMS and learner data.

• Generate and analyze reports on LMS usage, enrollment trends, and learner performance, based on client needs

• Track key performance indicators (KPIs) related to course engagement, completion rates, and learner satisfaction.

• Develop and maintain internal documentation on LMS set-up, functionality and processes

• Monitor and evaluate LMS workflows to streamline administrative processes and improve efficiency and user experience

User Support and Client/customer service

• Serve as the primary point of contact for LMS-related inquiries from clients, partners, and internal teams.

• Monitor and respond to customer support requests, ensuring a high level of service

• Develop training materials and guides to assist users in navigating the LMS effectively.

• Assist trainers and subject matter experts with uploading and managing course content.

Training coordination

• Lead scheduling, logistics, and coordination for live and virtual training workshops.

• Support trainers with session planning, technical setup, and post-training evaluations.

• Track training participation, user engagement, and course completion rates.

• Collaborate with Manager, Learning and Development, and other Implementation team leads to  to align training offerings with client needs and organizational priorities

Learning Development

• Supports the development of learning content and training workshops, with direction from the Learning Strategy & Design Lead or Manager, such as  minor content updates, developing interactive e-learning content and multimedia elements, uploading modules

• Supports accessibility and usability testing of online learning products as needed

• Support the development and execution of a learning strategy evaluation plan and data collection

Position Knowledge, Skills, and Abilities

• LMS Expertise: Proven experience managing an externally/customer-facing LMS (i.e., Absorb LMS or similar), including course setup, user administration, and troubleshooting.

• Technical Skills: Strong proficiency in learning technologies, e-learning content management, and reporting tools.

• Learning development: experience working collaboratively with content developers and training leads in a supportive, cross-functional environment

• Nice to have: Experience developing e-learning course and use of eLearning authoring tools (e.g., Articulate Storyline and Rise)

• Problem solving: aptitude for identifying and analyzing complex technical issues related to the LMS and proposing appropriate solutions; ability to take initiative in solving system-level issues and improving back-end operations to support high-quality training delivery.

• Project Coordination: Skill in planning, organizing, and prioritizing tasks to meet deadlines

• Collaboration & Communication: Experience in effectively coordinating and collaborating in a fully remote working environment with internal teams, trainers, and external partners to deliver high-quality training experiences.

• Customer Service Orientation: Excellent communication and problem-solving skills to support a diverse range of learners and stakeholders.

• Data-Driven Mindset: Experience analyzing learning data, tracking KPIs, and using insights to inform training improvements.

• Adaptability & Continuous Learning: Ability to adapt to changing requirements, evolving user needs; willingness to stay current with emerging LMS trends, learning methodologies, and best practices.

Working Conditions  

• Work remotely from anywhere in Canada with the ability to support the core business hours, our team maximizes technology to work collaboratively with others.

• The salary offered will be proportional with experience, ranging from $58,000 to $78,000/year for the successful candidate. 

• Full, competitive benefits, SCS has a flexible work environment with generous vacation time.

• Future travel may be required.

• No two days are alike. We are a passionate group of people who are invested in change, continuous improvement, and transforming mental health systems!

Workplace Diversity, Inclusion & Equality

SCS is committed to fostering a diverse inclusive culture. Consistent with our stepped care philosophy we believe in the unique contributions that people can bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs.

Accessibility

SCS welcomes and encourages applications from people with disabilities.  Accommodations are available on request for candidates taking part in all aspects of the selection process.  If you are a person with a disability and require accommodation during the process, please contact HR at  

A final note

You do not need to match every listed expectation to apply for this position. Here at SCS, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

Interested applicants are to submit their cover letter and resume no later than 5pm EST on April 22nd, 2025.