The Burnaby Neighbourhood House, a community based social service agency is currently seeking a part-time Program Supervisor to join our seniors team to expand vulnerable seniors’ access to supports resources, and government benefits. The Supervisor will support and work with a team of volunteers to set up form filling on-site clinics and drop-ins, and offsite clinics that provide one-on-one support to address individualized needs. 

Key Responsibilities and Duties:

• Develops registration procedures and schedules form filling clinics at all 3 Neighbourhood House offices
• Assists seniors through in-person drop-in services, phone, email and appointments to help with form filling and connect them to resources offered in the community
• Collaborates with community partner agencies to implement off-site form filling clinics
• Transport devices (Laptops/iPad) to offsite locations and set up the technology for clinics
• Recruit, train and provide on-going scheduling and supervision of volunteers within on- and off-site Information & Referral Clinics
• With adult learning needs in mind, support the digital learning and access to internet of under-represented individuals
• Promote Neighbourhood House program philosophy by ensuring programs have the opportunities to interconnect and achieve participant integration across program areas
• Oversees the development, update, publication, and disbursement of resource navigation tools, translated in multiple languages
• Promotes awareness of service by producing promotional materials and attending community events
• Monitors information and navigation email and voice mail for ongoing inquires
• Develops and maintain policies and procedures to match program needs
• Participates in the organization of the yearly Summer Social and Neighbourhood House Week events
• Attends local meetings, and inter-agency meetings to become aware of the supports and resources in community and develop relationships with other agencies
• Attends monthly staff meetings, program meetings and team meetings as necessary
• Maintains records and documentation to meet funder and organizational requirements
• Perform other duties as required

Qualifications:

• Degree or diploma in social service, non-profit management, community development or equivalent work/education experience
• 1-2 years experience working with seniors and/or volunteers
• 1-2 years administrative experience.
• 1-2 years event planning/coordination experience.
• Knowledge and awareness of issues surrounding diversity and multiculturalism.
• Knowledge and awareness of issues facing seniors living in community
• Excellent interpersonal, organizational and communication skills.
• Ability to be flexible and adaptable in the workplace
• Demonstrated experience with technology including database management and experience with Microsoft Office Suite (Excel, Word, and PowerPoint).
• Current 1st Aid and CPR certification.
• Current criminal record search. 
• Second language (an asset).
• Food safe certificate (an asset).
• May include evenings and weekends

Other Details: BIPOC and 2SLGBTQIA+ candidates are encouraged to apply

Rate of Pay and Hours: $24.09 per hour starting wage plus benefits – 26 hrs./week

Deadline: Open until filled

Start Date: ASAP                             

Thank you for your interest in this position, however, only short-listed candidates will be contacted.