Job Title: Critical Time Intervention (CTI) Counsellor 

Number of Vacancies:  4 

1.CTI Counsellor – Full time, Permanent 

• Hours of Work: 35 hrs. /week,

2.CTI Counsellor – Full time, Contract ending March 31, 2026

• Hours of Work: 35 hrs. /week,

3.CTI Counsellor – Part time, Contract ending March 31, 2026

• Hours of Work: 21 hrs. /week,

4.CTI Counsellor – Part time, Permanent 

• Hours of Work: 21 hrs. /week,

Hourly Wage: $ 31.29

Classification:  Counsellor (Bargaining member position) 

Department:  Community Outreach & Employment Support               
Reports to: Program Manager  

Summary:
Elizabeth Fry Toronto’s Just in Time is a program that integrates an evidence-based intervention such as Critical Time Intervention (CTI) and trauma-informed financial literacy training to support female-identifying individuals who are experiencing gender-based violence (GBV), and who are in conflict with the law.

The CTI Counsellor position is responsible for the development, administration and evaluation of financial literacy training.  The incumbent will adhere to the agency’s values and service standards as well as program delivery and evaluation frameworks. Using a trauma-informed and harm reduction model of program delivery, the CTI Counsellor will ensure that participants accessing the program are provided a warm, safe environment that fosters self-determination, healing, and growth. The incumbent will demonstrate a high degree of professionalism, initiative, collaboration, and solutions-oriented approach in the delivery of the program.

This dynamic position reports directly to the Manager of Community Outreach & Employment Support. Please note that this job is in-person with a limited amount of remote work. Working within the mandated protocols, the CTI Counsellor will be required to fulfill the following core duties:

Individual & Group Counselling:

• Use a trauma informed approach to working with women who are experiencing gender-based violence (GBV).
• Deliver client-focused support services including referrals to financial literacy workshops, social services, health information and referrals.
• Utilize evidence-based practices in service delivery such as intensive case management, Motivational Interviewing, Harm Reduction and Critical Time Intervention.

 Client Support & Case Management:

• For this position, the target for the first year will be the recruitment of 50 new clients, followed by 60 new clients in the second year. These targets are subject to periodic review and may be adjusted based on program needs.  
• Conduct 50-60 new intakes and needs assessments per year to determine clients’ eligibility for Critical Time Intervention program.
• For the part-time and contract counsellors, targets will be assigned proportionally based on their hours of work and the duration of their contract, if applicable.
• Maintain accurate and timely records of activities, case management notes, and services provided to each client; logging events and progress; maintain program charts and other reporting data as required by the agency.
• Develop a time-limited plan with participants to address systemic barriers to basic needs, ensures plan is accomplished, and transitions participants into ongoing services and programs as they transition out of program.
• Ensure safety and well-being of clients accessing the program.
• Advocate on behalf of clients for support and services with internal and external resources and engages in active problem solving around each client’s difficulties.
• Update and revise client files at each point of contact in a timely manner to ensure the availability of up-to-date information.
• Independently develop and facilitate 8 Informational sessions annually for Full time and 4 Informational sessions for part time position.
• Facilitate at least 2 support groups per year for eligible clients who enrolled in the program for the full time and 1 for the part time Position.

Program Administration & Reporting:

• The CTI Counsellor will adhere to the agency’s values and service standards as well as program delivery and evaluation frameworks.
• The incumbent will demonstrate a high degree of professionalism, initiative, collaboration, and solutions-oriented approach in the delivery of services.
• Maintain accurate and timely records of activities, case management notes, and services provided to each client; logging events and progress; maintain program charts and other reporting data as required by the agency.

Program Coordination & Community Engagement:

• Liaise closely with program staff and other service providers in the coordination and provision of services to the client; participate in community meetings pertaining to services benefiting clients and serve as agency representative at community events.
• Participate on internal and external committees, sharing information, identifying goals and resolving problems.
• Participate in ongoing professional development and assist in the orientation and training of new staff, students, peers and volunteers.
• Attend all agency wide and team meetings to stay current with agency plans, learn about different programs, meet, and share information with colleagues.

 Others:

• Maintain the confidentiality and security of client and agency related information.
• Comply with agency Health & Safety plan.
• Comply with agency policies and procedures.
• Apply gender-responsive, anti-racist and anti-oppressive approaches to work.
• Perform other tasks as assigned by management.

Application Instructions: 

Please send a cover letter and resume in ONE document to  

Applicants must list CTI Counsellor- Full time Permanent/ Full time Contract / Part Time - permanent/ part time - Contract  in the cover letter and in the subject line of  the email. We appreciate all applications. Only candidates selected for an interview will be contacted.

Elizabeth Fry Toronto, in accordance with its gender responsive anti-racism and anti-oppression framework, 
welcomes application from people who reflect the diversity of our community