Position Summary
The Housing First ICM Team Leader oversees the daily operations and development of clinical operations, leading an inclusive, collaborative, learning-oriented transdisciplinary team that is collectively committed to the program model, values and the best possible service for the client. Reporting to the Director, Clinical Services (DCS), the ICM Team Leader develops, implements, monitors, and evaluates the clinical program, in alignment with RainCity principles, policies and practices. Working with DCS, they participate in the hiring, dismissal, discipline, development, and performance evaluation of ICM staff.

The Housing First ICM Team Leader plays a lead role in the program implementation informed by RainCity principles, policies and organization-wide procedures, as well as the program framework; and is responsible for continuous improvement.

The ICM Team Leader promotes the interests of the client population and the program in the community and ensures the program is appropriately integrated with other systems of care. In addition to their operational role, the ICM Team Leader also provides direct counseling services to clients.

The Housing First ICM Team Leader is part of the RainCity excluded management team and works closely with ICM staff, Program Managers, Building/Facility Operations, designated Human Resources Business Partners and Administrative staff.

COMPETITION#: job2024.426
APPLY BY: Midnight, May 16, 2025
POSITION TITLE: Team Lead
PROGRAM: Maple Ridge ICM
POSITION TYPE: Full-time, 1.0 FTE, 80 Weekly Hours
EMPLOYEE GROUP: Exclude
SALARY: $86,985.60 annually ($41.82 hourly) 
TERM: Permanent
START DATE: ASAP
SCHEDULE: General hours are Monday – Friday, 8:30am – 4:30pm. Requirement to participate in after hours on call rotation. Schedule must be flexible to meet the needs of the program.

Program Summary
Maple Ridge Intensive Case Management (ICM) plays a vital role in the continuum of services and supports for people with serious mental illness and substance use issues in BC. The ICM Team assists clients by helping them to identify and achieve personalized recovery goals and by assisting in the coordination of support services (e.g. mental health, criminal justice, family, and addictions services).

The ICM team also provides housing opportunities for clients using a ‘housing first’ scattered site approach. Clients are offered immediate access to rent supplements, so they have the opportunity to live in the same kinds of permanent independent apartments that are typically available to people without mental illness, and the rent supplements are provided without requiring participation in psychiatric or substance use treatment. Self-determination and choice are at the centre of all considerations with respect to the provision of housing and support services.

QUALIFICATIONS

• A bachelor’s level degree in healthcare, health services administration or a related field
• Minimum of seven (7) years of experience with programs that deliver direct service to individuals living with mental illness, substance use and physical health issues; two (2) years of this experience should include supervising or managing programs, including experience in budgeting, program planning, policy development, and labour relations
• Active registration with a regulatory college under the Health Professions Act (HPA).
• Current First Aid and CPR certification
• A clear Vulnerable Sector Criminal Reference Check (VS CRC)
• Class 5 driver’s license and acceptable driving record and driver factor

Advanced Knowledge In

• Practices for populations with complex needs related to mental health issues, substance abuse, and homelessness
• Mental health diagnoses, medications, treatments, support resources, and strengths-based recovery model
• Related physical health issues (e.g. HIV and Hepatitis C), including diagnoses, treatment, and support resources
• Housing continuum, including market, subsidized and supported systems, as well as program models for special needs populations
• Oppression and marginalization, specifically as related to aboriginal people and people living with mental health and/or substance abuse issues
• B.C. health care and social services system

Skills, Abilities & Knowledge

• Plan and direct a supported housing program
• Understand, interpret, explain and apply municipal, provincial, and federal policy, law, regulation and court decisions governing RainCity Housing’s community housing program
• Present proposals and recommendations clearly, logically and persuasively
• Prepare clear, concise and comprehensive correspondence, reports, studies and other written materials
• Consult effectively with managers to develop solutions to complex organizational and people management issues
• Exercise sound, expert independent judgment within policy guidelines
• Exercise tact and diplomacy in dealing with sensitive, complex and confidential personnel issues and employee situations
•  Influence work group processes to build commitment to program principles and goals and ensure a cohesive and collaborative staff team
• Translate theory and principles into workplace systems that ensure daily practice is aligned with theory/principles
• Knowledge of the strengths-based recovery model for people with a mental illness.
• Knowledge of the bio-psychosocial addictions model, including the transtheoretical model of change, harm reduction, motivational interviewing and relapse prevention and intervention strategies
• Detailed knowledge mental health diagnoses, medications, treatment and support resources
• An understanding of best practices associated with supporting sex workers and harm reduction practices
• Knowledge of Indigenous community and health resources
• Basic sound knowledge of relevant physical health issues (e.g. HIV and Hepatitis C), including diagnoses, treatment and support resources
• Create and construct effective relationships with the neighbourhood to ensure the project is maximally integrated into the community
• Knowledge of the housing continuum, including market, subsidized and supported housing systems, including different program models
• Demonstrates understanding of oppression and marginalization, specifically as related to women (trans and cis), sex workers, and Indigenous people and people living with a mental health and/or substance use issues