Position Title:          Youth Services Manager

Job Type:                  Permanent, Full-Time

Program:                 Victoria Youth Empowerment Society

Reports To:             Operations Director

About Us: The Youth Empowerment Society is a non-profit community service agency dedicated to supporting at-risk youth and their families. We work tirelessly to build a stronger, healthier community by providing prevention, intervention and crisis support services to youth across Southern Vancouver Island.

Position Summary: The Youth Services Manager is responsible for providing the necessary oversight to our staff along with the planning and coordination of program activities and various operations. The Youth Services Manager will foster a collaborative, inclusive, and professional environment while delivering culturally responsive and trauma-informed support to staff.

As part of the YES management team, this position covers a broad spectrum of responsibilities including various aspects of program implementation, personnel management, staff training, community and interagency collaboration.

YES’s youth service programs focus on various critical areas, including support for youth transitions to adulthood, crisis intervention, food security, life skills development, and youth and family support. Additional program components address basic needs, wellness workshops, substance use and mental health support, sexual exploitation prevention and other key areas.

 KEY RESPONSIBILITIES

Leadership & Staff Management

•        Provide orientation, training, and supervision to program staff

•        Maintain and update job descriptions, oversee performance evaluations, and address personnel matters effectively

•        Foster a professional and supportive work environment grounded in ethics, diversity, and inclusion

Program Management & Development

•        Coordinate program activities to achieve strategic goals and meet community needs

•        Collaborate with the Operations Director on long-term program objectives to meet emergent community needs

•        Monitor emerging trends and challenges to adapt services effectively

•        Develop and maintain strong relationships with community partners and stakeholders

Administration & Compliance

•        Ensure compliance with agency policies, funding requirements, and accreditation standards, including preparing timely reports as required

•        Manage administrative tasks, including payroll documentation, scheduling, and reporting

Community Engagement & Advocacy

•        Represent the organization at public events, community meetings, and inter-agency collaborations

•        Participate in fundraising events and initiatives to support program sustainability

•        Advocate for the needs of high-risk youth and their families within the community

QUALIFICATIONS

Education

•        A bachelor's degree in social sciences, social work, child and youth care, or a related field is required; a master’s degree is preferred.

•        A combination of relevant education and experience may be considered.

Experience

•        Minimum 5 years’ experience in human services, including 3+ years in progressive management roles

•        Demonstrated expertise in human resource management, financial administration, and program development

•        Experience working with high-risk youth and their families

Knowledge, Skills & Abilities

•        Proficiency in trauma-informed care, crisis intervention, harm reduction, and culturally responsive practices

•        Knowledge of youth services across Victoria

•        Knowledge of federal and provincial legislation related to non-profit organizations

•        Strong leadership, advocacy, and skills in youth engagement and intervention

•        Excellent communication and organizational skills, with a focus on strategic thinking and problem-solving

 WORKING CONDITIONS

•        The position involves working in high-stress environments with at-risk youth and responding to crisis situations.

•        A Criminal Record Check is required prior to employment.

Hours of Work:

•        37.5 hours per week scheduled

•        Salaried position coinciding with core hours Monday-Friday with occasional evening and weekend requirements.

COMPENSATION AND BENEFITS

We value and invest in our team members, offering a competitive compensation package and robust benefits designed to support your professional and personal well-being:

•        Starting Salary: $70,000–$75,500 (dependent on experience), with opportunities for annual increases.

•        Comprehensive Benefits Package: Comprehensive benefits with Enhanced Coverage and 100% Employer paid package including Extended Health, Dental, AD&D/Serious Illness, Virtual Healthcare, EFAP and Life Insurance ~ after completion of 3-month probationary period.

•        Paid Time Off: 3 weeks paid vacation to start, 10 sick days, and 13 stat holiday days to maintain a healthy work-life balance.

•        Professional Development: Funding and resources to support your career growth and skill enhancement.

•        Meaningful Work: Be part of a mission-driven team making a real impact in the community.