Position Summary

The Support Worker provides a range of supports for chronically homeless individuals living in the community, many of whom have concurrent mental illness, substance use and/or physical health issues. Using a strengths-based model, the Support Worker participates with tenants and Service Plan Coordinators in the development and implementation of service plans, including assessment; goal setting, achievement, and review; resource acquisition; and monitoring in the areas of daily living, financial, vocational/educational, social supports, health, harm reduction, culture, recovery, and leisure/recreational supports. The Support Worker works closely and collaboratively with other direct service staff, family, and external service providers, advocating for access and rights as needed. The Support Worker also provides daily supports including medication administration, building security, crisis intervention, health and recreational groups and general problem solving.

Job Competition # job2025.152
Closing Date: Midnight, May 30, 2025
Job: Float Support Worker, Triage, Permanent, Full-Time, 1 FTE  
Salary Range: $31.56 – $33.28 (BCGEU, Grid 34)
Hours: 75 bi-weekly
Schedule: Thursday – Monday, 3:30PM – 11:30PM; At present, includes a 30-minute unpaid meal break.
Work Site: Triage, BC
Start Date: June 10, 2025 or ASAP

A clear British Columbia Vulnerable Sector Criminal Record Check for working with vulnerable adults and/or children is a condition of employment with RainCity Housing. Applicants must be willing and able to receive a clearance under the Criminal Record Review Act.  

Standard Medication Training or a commitment to partaking in Standard Medication Training is required.

Gender is a bona fide occupational requirement: men (trans, cis), gender diverse, and Two-Spirit staff only please.

Purpose

The purpose of the float position is to fill shifts efficiently and prevent over time and staffing shortages.

Procedure

Each Float Support Worker will be assigned to a Home Program.

As shift vacancies occur in programs, the Float will be deployed to fill the vacancies.

Float staff can be deployed to fill shifts prior to the shift being callout out to relief staff, prior the shift being offered in overtime, or in emergencies to prevent staffing shortages.

If a vacancy does not happen for a float shift, the Float staff will be assigned to work the shift in their home program.

Program Summary  
The Triage Centre provides emergency housing and care for people living with mental health, substance use and other challenges. There are 28 shelter rooms. Clients are able to stay longer than at most shelters, which gives shelter staff time to help them access appropriate support services based on their individual needs and circumstances. Referrals are accepted from individuals themselves, hospitals, community service providers, health-care practitioners, employment assistance workers and other local shelters   

QUALIFICATIONS

Many forms of education and experience are valued, including volunteering, and lived experience of mental illness/addiction/homelessness. Minimum education and experience include:

• A Diploma in community social services.
• Two (2) years of recent, related work experience with an emphasis on mental health, addictions, homelessness and/or social services.
• Or an equivalent combination of education, training, and experience.
• Current First Aid and CPR certification.
• Class 5 Drivers’ License and acceptable driver’s abstract is preferred.

Key Skills and Abilities

• Establish and maintain collaborative relationships.
• Identify and work to increase people’s strengths.
• Work with people using hope-inducing strategies.
• Informally teach harm reduction, life skills
• Implement client-centred service plans.
• Respond to problematic behaviour using an understanding of the behaviour's context and function.
• Knowledge of the integrated concurrent disorders recovery model for working with chronically homeless individuals.
• Knowledge of mental health diagnoses, medications, treatment, and support resources 
• Knowledge of the bio-psychosocial addictions model, including stages of change and harm reduction.
• Knowledge of diagnoses, treatment, and support resources in the areas of substance use, physical health, HIV and Hepatitis C.
• Knowledge of the housing continuum, including supported housing systems and program models for special needs populations.
• Demonstrates understanding of oppression and marginalization as related to chronically homeless individuals.