Intake Support Counsellor Competition # 27-25

About Our Opportunity:

This role is primarily responsible for providing front-line support to clients calling into the Care Centre (Counselling and Service Intake Centre). As part of the Care Centre team, this role will encompass assessing client needs and determining when to elevate clients to an appropriate Master’s Level Counsellor.  The Intake Support Counsellor will also follow up with service requests, contacting clients about services, referrals, and other administrative tasks.  The role involves data entry and collaboration with FSEAP Care Centre Counsellors and the Care Centre Administrative Coordinator, as well as other FSEAP employees, in particular Clinical Managers, Account Managers, and the Affiliate Manager. The role requires the ability to manage telephonic client and affiliate contact along with detailed data entry, in a mental health service environment.

We Value You- Benefits:

•       Flexible scheduling

•       Three weeks’ vacation for full-time staff * entitlement increases from there

•       Three paid household leave days a year*

•       Two paid Wellness Days a year

•       Paid sick days

•       Two and a half paid Agency days for full-time staff *

•       Five paid days for education leave/year

•       One paid Moving Day/year

•       Subsidized professional association annual dues (if applicable)

•       A work culture that values transparency, teamwork, learning, fairness and integrity

*(pro-rated for part-time staff)

Health and Wellness Resources:

•       Generous health/dental benefits after 3 months.

•       Three flex benefit options to meet your individualized needs

•       Option of psychological/counselling services (up to $1500/year)

•       Employee Assistance Plan

•       Long Term Disability Plan

•       Insurance, Travel insurance, ++

Pension: Municipal Pension plan enrollment for eligible employees

Work Hours: 21 hours/ week

Salary: GS 10 ranges from $30.83 per hour to $34.18 per hour

Location: 1638 E Broadway, Vancouver BC (In office at E Broadway for first 6 months (then ability to be hybrid)

Posting End Date: Posting will remain open until filled

What do you need to succeed?

Education, Training, Experience

•       Minimum Bachelor’s degree in Psychology or related field,

•       Minimum 2 years related experience, or an equivalent combination of education, training, and experience

•       2 years’ experience in customer service assessing and supporting critical customer needs

Knowledge, Skills, Abilities

•       Knowledge and experience in working with clients to address their mental health needs and other self-identified concerns, including the ability to assess risk and support clients experiencing mental health challenges or crises

•       The ability to assess when it is appropriate to refer to a Master’s Level Counsellor

•       Experience working in a fast-paced, multi-tasking environment (with many interruptions), while answering phone calls, booking appointments, and interacting with the public in a tactful and empathetic manner

•       Ability to collaborate effectively with multiple team members, while modelling and promoting a team environment

•       Ability to provide feedback to team members

•       Ability to quickly learn unique services and systems 

•       Entering data, scanning and attaching documents in a client management database requiring superior level of attention to detail and consistency on a multi-user database

•       Proven ability to design and type documents and use spreadsheets

•       Mid to high level of competency using MS Office applications (Outlook, Word, Excel)

•       Strong sense of idealism and desire to give back to the community

•       Strong communication ability

•       Ability to work independently and as part of a close knit-team

Additional Requirements

•     Successful completion of a Criminal Record Check

How to apply:

If this describes you, please submit your application to us through our website, https://fsgv.ca/careers/

Short-listed candidates will be contacted for interviews. We thank all candidates and searchers for your interest.

We believe in the power of inclusion and the power of enabling all our staff to thrive by embracing diversity and fostering equality. We are committed to creating an inclusive environment for all staff that dismantles barriers and creates opportunities. Our organization is committed to recruiting a diverse workforce representing the communities we proudly serve while encompassing the principles of equity, inclusion and diversity. Decisions regarding recruitment, hiring, promotion, compensation, and all other terms and conditions of employment will be made without regard to race, colour, ancestry, place of origin, political beliefs, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age, or non-applicable criminal condition.

If you require a disability-related accommodation to participate in the recruitment process or are an internal candidate, please email your resume and cover letter (indicating the competition number #27-25 in the email subject line) to .

We gratefully acknowledge that our programs are delivered on traditional and ancestral lands and waters of the Coast Salish peoples, including the Xʷməθkʷəy̓əm (Musqueam), Skwxwú7mesh Úxwumixw (Squamish), Sel̓íl̓witulh (Tsleil Waututh), Qayqayt, Katzie, Kwantlen, Kwekwetlem, Semiahmoo, Matsqui, and Tsawwassen First Nations. Huy ch q’u.

Click to read our commitment to reconciliation, justice, and equity.

JOIN US FOR A MEANINGFUL CAREER HELPING OTHERS AND BRING YOUR AUTHENTIC SELF!

About Us

When you work with us, you will join a caring team of people who will value you as a whole person. You will also have the opportunity to do meaningful, leading-edge work that has a direct impact on the local community.

Family Services Employee Assistance Program (FSEAP) provides clinical counselling services to employees of client organizations who may be experiencing problems in their personal, family, or work lives. In addition, the program provides several organizational services to its corporate clients, including workplace consulting, training, and critical incident stress management responses. As a social enterprise of Family Services of Greater Vancouver (FSGV), FSEAP is a fee-generating business, with all of its profits going to support the larger work of FSGV and the Greater Vancouver community.

At Family Services of Greater Vancouver, we have been helping people in crisis since 1928. We are a non-profit working to support and empower individuals, families, and communities. We offer programs and services designed to help people develop the skills, knowledge, and confidence to create positive change in their lives. Our staff operates from an evidence-based, trauma-informed lens to meet people where they are and get them where they want to be.