Position Summary

The Director, Human Resource Operations is a key leadership role responsible for overseeing all aspects of Human Resource (HR) operations, including payroll (union and non-union), benefits administration, HR systems, compensation, reporting, and analytics. This role plays a critical part in ensuring data integrity, operational efficiency, compliance, and the delivery of seamless employee experiences across all HR processes. The Director will lead a team of professionals, including a Payroll Manager, Benefits Administrator, HRIS Analyst, and Payroll Assistant.

This position reports directly to the VP, Human Resources and works closely with the HR leadership team, Finance, and IT to drive continuous improvement in HR operational excellence and data-informed decision-making.

COMEPTITION #:         job2025.181

POSITION TITLE:         Director, HR Operations   

DEPARTMENT:             Human Resources

POSITION TYPE:          Permanent Full Time, 1.0 FTE

UNION:                          Excluded

SALARY:                       $135,000 - $150,000 Annually

CLOSING DATE:           June 06, 2025 

START DATE:               July 01, 2025 or As soon as possible

SCHEDULE:                  Monday – Friday, 8:30AM – 4:30PM; combination of office work and work from home

Key Responsibilities

The Director HR Operations is responsible for the following four key functions. 

HR Operations & Payroll Oversight

• Provide strategic direction and oversight for payroll functions, ensuring accuracy, timeliness, and compliance with applicable legislation and collective agreements.
• Ensure the effective administration of unionized and non-unionized payrolls across multiple locations and bargaining units.
• Oversee benefits administration, including group benefits, pension plans, and employee wellness programs.
• Ensure compliance with federal and provincial employment standards, tax regulations, and internal policies.

HRIS & Systems Management

• Lead the strategic development and ongoing optimization of the HRIS (Dayforce), ensuring functionality supports current and future organizational needs.
• Partner with IT and vendors to implement system upgrades, troubleshoot issues, and enhance user experience.
• Ensure data integrity, security, and confidentiality across all HR systems and databases.
• Document all key HRIS processes and procedures to ensure consistency, accountability, and ease of knowledge transfer.
• Continuously monitor system workflows and processes to identify opportunities for streamlining, automation, and improved efficiency.
• Develop and deliver training and support materials for managers, HR team members, and system users to promote system adoption, understanding, and effective usage.
• Serve as the subject matter expert for the HRIS and provide guidance on best practices in system usage, reporting, and data management.

Compensation & Reporting

• Manage compensation operations and ensure job evaluations, salary structures, and pay equity programs are aligned with organizational policies and legislative requirements.
• Support annual compensation reviews, costing for collective bargaining, and workforce planning.
• Oversee the development and automation of regular HR reports and dashboards to support data-driven decision-making across the organization.
• Ensure all legislated and regulatory reporting requirements (e.g., pay equity, pay transparency, benefits reporting) are met in a timely and accurate manner.
• Collaborate with Finance to maintain and improve the GL (general ledger) interface and benefits interface, ensuring alignment between HR and financial systems.
• Provide costing analysis and modeling for compensation programs, benefits plans, and workforce strategy initiatives as required.
• Monitor and analyze compensation trends to support recommendations for competitive and equitable pay practices.

Team Leadership & Development

• Lead, mentor, and support the development of the HR Operations team (Payroll Manager, HRIS Analyst, Benefits Administrator, Payroll Assistant).
• Foster a culture of collaboration, continuous improvement, and service excellence.
• Manage departmental budgets, resources, and project timelines effectively.
• Ensure that the internal audits are conducted with efficiency and effectiveness, while maintaining productivity and continuity within the department.

Other duties as assigned/required.

Critical Skills

• Excellent problem-solving, organizational, and time-management skills and the ability to maintain a team-focused attitude.
• Strong analytical and problem-solving skills with attention to detail.
• High level of integrity, discretion, and confidentiality.
• Strong organizational skills with the ability to manage competing priorities and deadlines.
• Effective communicator with the ability to explain technical information to non-technical stakeholders.
• Adaptable and solutions-focused in a fast-paced, dynamic environment.
• Experience with Dayforce or other HRIS systems.
• Strength in situational leadership, judgment, problem-solving, strategic thinking, and cultural competency.
• Ability to make difficult decisions and deal with the pressures of leadership.
• Ability to be both strategic and execution focused.
• Demonstrated personal and professional commitment to and experience in advancing equity, diversity, inclusion, and belonging.
• Strong ethical standards and a high level of integrity.
• Proactive, with a strong sense of urgency and the ability to manage multiple priorities.
• Ability and comfort working in multi-cultural and diverse environment

Education and Experience

Required:

• Bachelor’s degree in Human Resources, Business Administration, Accounting, Information Technology or related field.
• Minimum of 8 years of progressive HR operations and/or payroll experience, with at least 3 years in a leadership role.
• Minimum of 4 years’ experience managing unionized payroll and knowledge of collective agreements.
• In-depth knowledge of Canadian payroll legislation, CRA regulations, and provincial employment standards.
• Minimum of 4 years experience managing and optimizing HRIS systems.
• Minimum of 5 years oversight responsibility for benefits administration, pension plans, and compensation frameworks.
• Proven track record of optimizing HRIS systems and streamlining HR and Payroll processes.
• Strong English written and verbal presentation skills.
• Proficiency in using computers: Microsoft 365, Microsoft Word, Excel, Outlook, PowerPoint, and various video conferencing platforms.
• Minimum of 3 years in data analysis and working with reporting tools.
• Minimum of 2 years’ experience with system configuration and maintenance.
• Proficiency in using computers: Microsoft 365, Microsoft Word, Excel, Outlook, PowerPoint, and various video conferencing platforms.
• Proficiency with Power BI

Preferred:

• MBA or master’s degree in human resources, industrial relations or other related field.
• Certified Payroll Manager (CPM) or equivalent payroll designation (e.g., PCP).
• CHRP, CPHR, or CEBS designation.
• Experience with Dayforce or other enterprise HRIS platforms.
• Experience working in a public sector, non-profit, healthcare or unionized environment.
• Project management certification or experience leading system implementations.
• Experience working with organizations that support marginalized people and communities.