About us

Opportunity Place, a Nova Scotia Works Employment Services Centre, provides access to high quality, inclusive employment services for employers and job seekers in Bedford/Sackville and area. We provide one-on-one support, workshop facilitation, employment assessments, case management, job development, employer engagement and employment maintenance services.

We are committed to ensuring a diverse and inclusive workforce. We strive to reflect the diversity of the many networks, groups, and communities within a framework of respect, equity, sensitivity and competency in all aspects to be more effective in serving and working within communities. For more information on our programs and services, please refer to our website (www.opportunityplace.ca).

The Opportunity Place (OPRA) Board of Directors is committed to respecting, fostering and supporting diversity and inclusion at Opportunity Place within its leadership and governance. OPRA believes that respect must be demonstrated by its leadership. Diverse and inclusive perspectives in decision-making produce better decisions. An organization which reflects the diversity of the many networks, groups, and communities within a framework of respect, equity, sensitivity and competency in all aspects will be more effective in serving and working within those communities.

We are committed to ensuring a diverse and inclusive workforce with a range of characteristics that make individuals unique. These characteristics include, but are not limited to, dimensions such as national origin, language, race, color, disability, ethnicity, gender, age, religion, sexual orientation, gender identity, socio economic status and family structures.

All applicants who are members of an employment equity group are encouraged to self-identify.

Case Manager Team Lead – Permanent Position

Under the direction of the Executive Director, Operations Manager or Designate, and working cohesively within a team of Employment Services professionals, the Lead Case Manager will assist with the management of work flow, staff/client interactions and the day to day operations of the Centre. The Lead Case Manager provides advice and support to the Executive Director and ensures that he/she has accurate and timely information in order to make effective decisions. The Lead Case Manager will support the work of other staff to ensure that client interactions are conducted in a respectful manner adhering to standards, policies and procedures. The Lead Case Manager will be responsible for the delivery of both in-house and outreach services to our clients and community partners. The Lead Case Manager will be highly dynamic, organized and detail oriented, with outstanding people skills. The Lead Case Manager is an individual who is highly adaptable and who has a passion for helping clients to successfully achieve their career goals.

The Lead Case Manager is also responsible for assessing an individual’s employment/career needs and identify those who are suitable for case management. Case Managers work with these individuals in a collaborative, client driven process to develop a Return To Work Action Plan (RTWAP). The actions of a Case Manager must address the specific needs of the client as documented in their goals. The Case Manager must support accountability by organizing service delivery that is appropriate, coordinated, and timely to address client needs and desired outcomes.

Skills & Competencies:

• Good knowledge of community organizations, service providers, and referral agencies
• Ability to access and effectively use information and communications technology; conduct research
• Solid understanding of Labour Market Information and its applications
• Ability to facilitate learning with differences in learning styles
• Responsive, proactive and strong problem-solving skills
• Sensitivity and knowledge of disabilities and barriers as well as a diverse client population with barriers
• Must be comfortable working in a variety of work settings and with diverse populations
• Adopt a philosophy of inclusion and non-judgement
• Adherence to inclusionary practice, ethical decision making and respect for diversity.
• Effective oral and written communication skills; effective communicator with the ability to support, motivate and build a trusting rapport with clients that support acceptance of individuals’ values and employment goals.
• Strong motivational skills that support acceptance of individuals’ values and employment goals.
• A role model that practices exceptional work ethics and practices.
• Demonstrated ability to work as part of a multi-disciplinary team to ensure a high standard of service
• Ability to manage multiple tasks with the capacity for adaptation and flexibility;
• Able to adapt service delivery to be inclusive of a diverse clientele
• Empathetic and patient listener; able to deliver services in a professional and ethical manner
• Possess sound judgement and tact in dealing with a variety of people
• Strong leadership skills with demonstrated ability in visioning, problem solving and motivating
• Ability to design, organize and implement group sessions with diverse client groups

Education Requirements, Training, Certification, Experience and Attributes:

• Preference will be given to individuals with a bachelor's degree/post-secondary education in Sociology, Psychology, Education, Human Services or Human Resources, or equivalent education and work experience
• Certified Career Development Practitioner designation, in the process of obtaining certification or meets the required criteria to work toward future certification with The Nova Scotia Career Development Association considered an asset.
• Several years of relevant experience in services related to career development or in a human services profession required
• Experience dealing with employment issues and an understanding of the issues related to employment disadvantages/barriers
• Knowledge of the career planning process including assessment and career exploration
• Have an understanding of the issues related to employment disadvantages/barriers
• Understanding of the service infrastructure dedicated to service persons with employment support needs
• Experience successfully using intake tools and their appropriate application
• Knowledge of career and occupational information
• Strong communication skills (both written and oral, strong public presentation and selling skills in pressure situations) considered an asset
• Comfortable working in teams with strong inter-personal skills
• Strong leadership skills with demonstrated ability in visioning, problem solving, and motivating
• Strong team player with strong analytical skills
• Comfortable working in a busy, fast paced team environment
• Exceptional organizational and interpersonal skills.
• Must have significant demonstrated experience in facilitating learning group activities, workshops
• Demonstrated superior competency working in a computerized environment
• Possess sound judgment and tact in dealing with a variety of people
• Knowledge of community resources and how to use them
• Ability to maintain confidentiality and exercise impartiality.
• Demonstrate a high degree of initiative, positive can-do attitude
• Ability to prioritize, set and meet deadlines and work in a multi-task environment.
• Experience working with the general public
• Experience working with persons with disabilities, youth, older workers, minorities, and people with employment barriers would be considered an asset.
• Experience working in a team-spirited work environment.
• Experience in employment, crisis intervention and training facilitation considered an asset.
• Valid Nova Scotia Driver’s license is preferred and/or access to reliable transportation
• Ability to secure a clear Vulnerable Sector Checks and/or Criminal Record Checks

Please send your application to and