Administrator, Donor & Stakeholder Relations

Full-Time Permanent

About Us

The Edmonton Humane Society (EHS) has been an animal welfare leader in the Edmonton community since 1907. We strive to be a model of excellence in the advancement of animal welfare and to lead the movement in creating a more humane world. EHS is a safe haven for thousands of homeless animals each year, providing veterinary treatment, behavioral rehabilitation, care, enrichment and rehoming. Beyond animal sheltering, we engage with the community through various programs and services to support happy, lifelong bonds between people and pets.

The Role

Reporting to the Manager, Fund Development, the Administrator, Donor & Stakeholder Relations focuses on building strong relationships with donors and stakeholders by delivering exceptional customer service, ensuring timely and accurate responses to inquiries, and performing data entry tasks. As the first point of contact for many donors and members of the public, this position requires an outgoing, positive, and relationship-focused individual who embodies EHS’s mission, vision, and values.

The successful candidate will support the Fund Development team by assisting with various fundraising initiatives and contributing to general administrative operations that sustain the organization’s success.

Key Roles & Responsibilities

Donor Relations

• Deliver outstanding customer service via phone, email, and in person to donors and stakeholders.
• Manage the fund development and general phone lines and inbox.
•  Assist with processing donations and lottery ticket orders.
• Respond to and resolve donor and general inquiries promptly, redirecting as needed within EHS.
• Support donor stewardship and acknowledgments, including tribute giving.

Donor Data Entry

• Enter lottery orders and assist with donation data entry into Raiser’s Edge Database.
• Maintain and administer donor records, including tax receipts and constituent contact history.
• Update donor contact information and gift details as required.
• Perform data entry, reporting, and document scanning, filing Planned Giving documents.

Fund Development and General Administration

• Provide administrative support for Fund Development events, programs, and projects.
• Manage incoming and outgoing mail, including tax receipts and ad hoc mailing projects.
• Order supplies for Fund Development and general office use.
• Track inventory for Fund Development and Communications & Education departments.
• Create purchase orders and maintain filing systems for Fund Development.
• Coordinate EHS room bookings, ensuring cleanliness and readiness for use.
• Perform additional administrative tasks as assigned.

Education & Requirements

• High School Diploma with coursework in business subjects or a certificate in office administration.
• Two 2 years of experience in general administration and customer service.
• Multi-line phone knowledge.
• Office coordination and filing experience.
• Data entry experience, preferably using Raiser’s Edge.
• Proficient in Microsoft Office programs.
• Experience working in a non-profit is preferred

Skills & Abilities 

The ideal candidate will possess excellent verbal and written communication skills, enabling them to interact effectively with donors, stakeholders, and team members. They demonstrate strong time management and the ability to seamlessly switch between tasks in a dynamic environment. With exceptional customer service skills, they consistently provide a positive and professional experience, ensuring the needs of donors and stakeholders are met with care and efficiency.

Compensation & Hours

•         Compensation: EHS offers a competitive not-for-profit compensation package which includes a comprehensive benefits package, and a strong work-life balance.

•         Hours: 40 hours a week; however, is expected to work hours as required to fulfill department responsibilities. Some evenings and weekends may be required.

How to Apply

If you are looking for a rewarding career in an exciting fast paced environment, we invite you to forward your resume and salary expectations, in confidence, by email to

The Edmonton Humane Society is an equal opportunity employer and we thank all applicants for submitting their resume. However, only those candidates considered for employment will be contacted.

The Edmonton Humane Society was founded on the principles of creating positive change in our community. Our hiring practices embrace compassion, support for our staff and volunteers and our role as a community leader. We understand that creating a culture of belonging where people’s unique backgrounds, experiences, and perspectives are valued, respected, and viewed as an asset helps us serve our community and animals better. Our commitment to employment practices representing diversity, equity, inclusion (DEI) and reconciliation helps us support pet owners facing access to care challenges, strengthens the human-animal bond, and builds a more compassionate, engaged, inclusive society.

The Edmonton Humane Society is a COR-certified employer, recognized by Alberta’s Certificate of Recognition program for its dedication to maintaining the highest standards of health and safety for staff, volunteers, and the animals in our care.