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Job Posting 106872
Clinical Intake Manager
Family Services of Greater Vancouver
Vancouver & Lower Mainland
1638 East Broadway, possibility of Hybrid (in office/with community/home)
Family Services of Greater Vancouver
Vancouver & Lower Mainland
1638 East Broadway, possibility of Hybrid (in office/with community/home)
closes in 8 days (Mon, 16 Jun)
full time - temporary / contract • Mgr. Prg 3 Step 1 range $41.02 - $45.46
full time - temporary / contract • Mgr. Prg 3 Step 1 range $41.02 - $45.46
JOB OPPORTUNITY: Clinical Intake Manager – Maternity Leave
Clinical Intake Manager – Maternity Leave Competition #28-25
About Our Opportunity:
Working within the mission, vision, values and person-centered philosophy of the Agency, the Care Centre Manager provides overall leadership, coordination, and management (service standards, quality control, PQI,) with respect to FSEAP intake/ Care Centre team and operations, and work/life services provided to FSEAP's customer organizations and their employees and eligible family members. The role ensures that these services are delivered with the highest standards of service quality, effectiveness, and efficiency. It actively supports the Agency’s awareness and goals around diversity and inclusion.
We Value You- Benefits:
- Flexible scheduling
- Two paid Wellness Days a year
- Paid sick days
- Two and a half paid Agency days for full-time staff *
- Five paid days for education leave/year
- One paid Moving Day/year
- Subsidized professional association annual dues (if applicable)
- A work culture that values transparency, teamwork, learning, fairness and integrity
*(pro-rated for part-time staff)
Pension: Municipal Pension plan enrollment for eligible employees
Work Hours: 35 per week (Monday to Friday). This is a term position maternity leave coverage, with approximate dates from Aug 2025 to May 2026
Salary: Mgr. Prg 3 Step 1 range $41.02 - $45.46
Location: East Broadway Office, with the possibility of working Hybrid environment (in office, with the community, and home)
Posting End Date: June 15, 2025
What do you need to succeed?
Education, Training, Experience
- Masters or Advanced Degree preferred, or equivalent combination of education in counselling, psychology, social work, Health Education, or related discipline
- Minimum 2 years’ management or team leadership experience
- Suicide Prevention and Child/Family Reporting Training /Certificate (provided if required)
- Call Centre or Counselling/Health Intake experience preferred
- Workplace Mental Health or Psychological Health & Safety knowledge or experience also desirable
Knowledge, Skills, Abilities
- Knowledge regarding mental health, suicide, client confidentiality
- Knowledge of legal requirements regarding mandatory reporting and duty to warn
- Superior individual and team supervision skills
- Outstanding leadership skills, including the ability to motivate, engage, and support staff
- Proficiency in program development, including the development of policies and practices to support best- practice clinical service delivery
- Ability to think strategically and proactively develop solutions to problems
- Superior verbal and written communication skills
- Knowledge of resources in the community pertaining to clinical issues; competence in working with a multi-cultural community
- Basic computer literacy with word processing, spreadsheet and/or database is required for this role
Additional Requirements
- Successful completion of a Criminal Record Check
How to apply:
If this describes you, please submit your application to us through our website, https://fsgv.ca/careers/
Short-listed candidates will be contacted for interviews. We thank all candidates and searchers for your interest.
We believe in the power of inclusion and the power of enabling all our staff to thrive by embracing diversity and fostering equality. We are committed to creating an inclusive environment for all staff that dismantles barriers and creates opportunities. Our organization is committed to recruiting a diverse workforce representing the communities we proudly serve while encompassing the principles of equity, inclusion and diversity. Decisions regarding recruitment, hiring, promotion, compensation, and all other terms and conditions of employment will be made without regard to race, colour, ancestry, place of origin, political beliefs, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age, or non-applicable criminal condition.
If you require a disability-related accommodation to participate in the recruitment process or are an internal candidate, please email your resume and cover letter (indicating the competition number #28-25 in the email subject line) to .
We gratefully acknowledge that our programs are delivered on traditional and ancestral lands and waters of the Coast Salish peoples, including the Xʷməθkʷəy̓əm (Musqueam), Skwxwú7mesh Úxwumixw (Squamish), Sel̓íl̓witulh (Tsleil Waututh), Qayqayt, Katzie, Kwantlen, Kwekwetlem, Semiahmoo, Matsqui, and Tsawwassen First Nations. Huy ch q’u.
JOIN US FOR A MEANINGFUL CAREER HELPING OTHERS AND BRING YOUR AUTHENTIC SELF!
About Us
When you work with us, you will join a caring team of people who will value you as a whole person. You will also have the opportunity to do meaningful, leading-edge work that has a direct impact on the local community.
Family Services Employee Assistance Program (FSEAP) provides clinical counselling services to employees of client organizations who may be experiencing problems in their personal, family, or work lives. In addition, the program provides several organizational services to its corporate clients, including workplace consulting, training, and critical incident stress management responses. As a social enterprise of Family Services of Greater Vancouver (FSGV), FSEAP is a fee-generating business, with all of its profits going to support the larger work of FSGV and the Greater Vancouver community.
At Family Services of Greater Vancouver, we have been helping people in crisis since 1928. We are a non-profit working to support and empower individuals, families, and communities. We offer programs and services designed to help people develop the skills, knowledge, and confidence to create positive change in their lives. Our staff operates from an evidence-based, trauma-informed lens to meet people where they are and get them where they want to be.
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