Frontline Support Worker 

PART-TIME, TWO POSITIONS TO FILL 

Join our team as a Frontline Support Worker at SWAN!  

ABOUT US:  

 
SWAN Vancouver is a non-profit organization that operates on the stolen ancestral lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations. We are also honoured to work in the territories of the QayQayt First Nation, Kwantlen, q̓íc̓əy̓ (Katzie), Semiahmoo, Tsawwassen First Nations, kʷikʷəƛ̓əm (Kwikwetlem) and Stó:lō Nation.  

Through frontline services and systemic advocacy, SWAN promotes the rights, health, and safety of im/migrant women who are engaged in indoor sex work. Centering safety, rights, self-determination, equity, and integrity, SWAN is an anti-racist, intersectional feminist organization that prioritizes the voices, lived realities, and needs of the im/migrant women we serve. All the women accessing SWAN’s services are racialized, and our service and work are strongly influenced by multiple and varied intersections that im/migrant women experience in their lives, including race, class, age, socioeconomic and immigration status, language, and ability. As an employer, we are committed to paying a Living Wage, fostering a diverse, inclusive, and equitable workplace, and supporting the professional growth of our employees.  

ABOUT THE OPPORTUNITY:  

SWAN is looking for two Frontline Support Workers who are passionate about SWAN’s mission. Our ideal candidate is a collaborative and thoughtful individual who communicates clearly and honestly and brings their commitment to intersectional feminism and anti-racism into every aspect of their work.  

SWAN recognizes that people from communities who experience structural marginalization and oppression (e.g., based on gender, ethnicity, citizenship/immigration status, sexual orientation, socioeconomic status, and involvement in sex work) may be less likely to apply. We strongly encourage you to apply if you have a passion for SWAN’s mission and meet the required qualifications and competencies. Applicants with lived experience in sex work, im/migration and/or the migrant work sector will be given preference. Please note that it is SWAN’s policy to never require disclosure of sex work experience. 

As the Frontline Support Worker at SWAN, you will be central to SWAN’s Programs. Reporting to Program Manager, you will:   

• Prepare outreach supplies, special requests, and gifts for distribution at the SWAN office. 

• Provide outreach via Modo to the sites that SWAN supports.  

• Consolidate statistics from both volunteer and staff outreach and compile them into an outreach report.  

• Assists with the creation and distribution of program documents.  

• Provide on-call and in-person support to SWAN’s volunteers.  

• Assist with the planning of outreach team and volunteer meetings and events. 

• Facilitates mobile testing by delivering kits and provides support for follow-up treatments as needed.   

• Provide client-centered services, advocacy, and case management to the people we support, including referrals and accompaniments. 

• Collaborate and advocate with health and social service providers to reduce barriers to community services. 

• Assist in managing and promoting SWAN’s abuser alert system. 

DESIRED QUALIFICATIONS: 

• Valid drivers license and a clean driving record, eligible to join Modo.    

• Experience in a social services setting is an asset. 

• Experience in creating inclusive, welcoming spaces for volunteers and clients is an asset. 

• Experience working with staff in a bilingual environment is an asset.  

CORE COMPETENCIES: 

• Knowledge of issues relating to sex work, im/migration, and/or gender equality. 

• Full professional English proficiency.   

• Fluent in Mandarin (speaking, listening, reading, and writing).  

• Proficiency in Cantonese or Japanese is an asset.  

• Excellent verbal and written communication skills.  

• Excellent organizational skills and attention to detail. 

• Excellent time management skills with a proven ability to meet deadlines. 

• Ability to work both collaboratively and independently. 

• Ability to adhere to standards of confidentiality, ethical service delivery, and professional boundaries. 

• Ability to communicate clearly and build relationships of trust, including with people with different identities and lived experiences. 

• Ability to lift boxes up to 50lbs. 

HOURS AND WORK LOCATION:  

• Hours: 20-32 hours per week, day shift, occasional evenings and weekends 

• Location: Vancouver BC, SWAN Office and in the community 

COMPENSATION AND BENEFITS:  

• $23.58 to $25.34 an hour 

• Benefits: 100% Employer-paid extended health, dental, and vision coverage, Employee-paid Long Term Disability 

• Paid Time off: 3 weeks vacation, pro-rated, plus paid time off over the winter holiday season; Lunar New Year, Easter Monday, Indigenous Peoples Day, all BC statutory holidays; an additional floating religious/cultural observance day; and up to 11 annual wellness days, pro-rated 

• Professional Development Opportunities