About Stepped Care Solutions

We are a mission-driven company and the creators of SC2.0 - a transformative model that fundamentally reimagines mental health systems. We are dedicated to collaborating with organizations and communities to guide the design and implementation of accessible, flexible, culturally relevant, and high-quality mental health and wellness resources and services. Our team is globally recognized for their leadership in transforming mental health systems, their clinical expertise, and their proficiency in implementation science.

Our unique advantage stems from our deep knowledge and extensive experience in applying the SC2.0 model to complex system transformations. We challenge the usual mental health medical model by helping organizations develop person-centric systems focused on empowerment and decision-making control for service users.

We embrace a holistic and synergistic approach to mental health care, acknowledging the abundance of healing resources that lead to access, equity, and flexibility in mental health systems. We believe in the importance of incorporating informal services and peer support, valuing a diverse range of expertise to create a comprehensive and effective system.

At Stepped Care Solutions, our actions are shaped by three core values that drive us toward our vision of Wellbeing Everywhere:

• Mission First - We commit to prioritizing the SCS mission, while embracing challenges and constantly improving our processes. Our team stays updated with best practices, ensuring efficient and effective support for colleagues and clients.

• Better Together - We recognize the power of collaboration and value diverse ideas and perspectives. Our team checks in with one another, offers assistance, and provides direct, gracious feedback, appreciating each member’s strengths and contributions.

• Context Matters - We understand the importance of considering the bigger picture and contextual backdrop for informed decision-making. Our team adopts a holistic approach, going beyond isolated details, to consider the broad impact of our choices.

Position Summary

We are seeking a meticulous and detail-oriented manual QA tester to join our quality assurance team. As a QA Tester, you will play a critical role in ensuring the quality and reliability of our software products. Your responsibilities will include designing and executing test cases, identifying and documenting defects, and collaborating with cross-functional teams to deliver high-quality software to our customers.

Responsibilities:

• Perform manual testing to identify defects, inconsistencies, and usability issues in both web and mobile applications.

• Collaborate closely with developers, product managers, and business analysts to understand project requirements and verify that they are met.

• Document and report defects, issues, and test results clearly and accurately, using designated bug tracking tools.

• Conduct regression testing to ensure that software updates and changes do not introduce new defects.

• Perform exploratory testing to identify unexpected issues and usability concerns.

• Participate in test environment setup and data preparation activities.

• Develop and execute comprehensive test plans and test cases to verify the functionality, usability, and performance of software applications.

• Contribute to the continuous improvement of the QA process and testing methodologies.

• Stay up-to-date with industry best practices, testing tools, and emerging trends in software quality assurance.

• Collaborate with cross-functional teams to ensure timely and quality software releases.

• Provide feedback and insights to improve the overall user experience and software quality.

Knowledge, Skills and Abilities: 

• Attention to detail and a strong commitment to delivering high-quality software.

• Analytical mindset and problem-solving skills to identify and document defects and issues.

• Excellent communication and collaboration skills to work effectively with cross-functional teams.

• Knowledge of web and mobile application testing on various platforms and browsers.

• Prior experience as a Manual QA Tester, including designing and executing test cases.

• Understanding of software testing methodologies, quality assurance processes, and defect tracking.

• Experience with different testing types, such as functional, regression, usability, and compatibility testing.

Working Conditions  

• Work remotely from anywhere in Canada with the ability to support the core business hours, our team maximizes technology to work collaboratively with others.

• The salary offered will be proportional with experience, ranging from $54,900 to $67,000/year for the successful candidate. 

• Full, competitive benefits, SCS has a flexible work environment with generous vacation time.

• Future travel may be required.

• No two days are alike. We are a passionate group of people who are invested in change, continuous improvement, and transforming mental health systems!

Workplace Diversity, Inclusion & Equality

SCS is committed to fostering a diverse inclusive culture. Consistent with our stepped care philosophy we believe in the unique contributions that people can bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs.

Accessibility

SCS welcomes and encourages applications from people with disabilities.  Accommodations are available on request for candidates taking part in all aspects of the selection process.  If you are a person with a disability and require accommodation during the process, please contact HR at  

A final note

You do not need to match every listed expectation to apply for this position. Here at SCS, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.