The Client Care and Clinical Support is a full-time permanent position under the direct supervision of the Director of Client Care Services.

The Sexual Assault Centre of Edmonton (SACE) is a not-for-profit, charitable organization that supports children, youths, and adults who have experienced sexual abuse or assault, and educates the public about sexual violence. All work at SACE will reflect the mission statement and beliefs of the organization.

We offer a friendly and warm work environment and are looking for someone in this position to work weekly Monday through Thursday. Flexibility to work weekday evenings and weekends is a requirement.

Responsibilities Include: 

• Provision of client care services: 
  
  • Telephone and face-to-face client intakes, information and referrals, client support, and book crisis appointments for counsellors;
  • Referrals for individuals impacted by sexual violence, including for clients’ non-offending family members;
  • Support for clients who request crisis services, up to and including provision of initial crisis resourcing sessions and internal referrals for crisis counselling as needed;
  • Respond to inquiries and provide information regarding client care and clinical services at SACE; 
• Provision of clinical support to group counselling program through:

  • Skills for Change intakes and facilitation;

  • Maintenance of documentation and client files as outlined by SACE policies and procedures;

  • Group administration (e.g., scheduling and uploading to Titanium);

  • Group development;

  • As needed coverage for group facilitation;

• Maintain comprehensive client records and files as outlined in the College of Alberta Psychologists Standards of Practice;

• Maintain and submit program statistics as required by funding and program requirements;
• Participate in the Victim Advocate's Case File Review, in partnership with Edmonton Police Services as required;
• Attend staff meetings, departmental meetings and consultations, and staff in-services. Where appropriate, adapt crisis intervention skills to reflect changes as determined by the Clinical Director and the Chief Executive Officer (CEO);
• Participation in ongoing professional development, including CMHA ASIST and CTRI Brief Focused Counselling Skills workshops within probationary period;
• Other appropriate duties as assigned by the CEO and/or the Clinical Director.

Minimum Required Qualifications: 

• Bachelor’s level degree in psychology, social work, or other related human services fields;
• Experience providing crisis intervention to clients;
• Knowledge and understanding of the assessment and treatment issues surrounding the effects of sexual violence;
• A combination of related education and experience working in the field may be considered.

The ideal candidate: 

• Is familiar with the issue of sexual violence and with anti-oppressive approaches to violence prevention and client support;
• Has an understanding of, and commitment to, anti-oppression principles and practices;
• Has a trauma-informed and client-centred approach in client work;
• Is adaptable, organized, and self-directed;
• Is able to work and develop relationships with a wide range of people, both within and outside of the organization;
• Is comfortable working collaboratively with other staff and organizations.

What SACE offers:   

• A competitive salary commensurate with accreditation;  
• Health benefits (extended health, dental, and drugs) for staff and dependents;    
• A four-day work week, Mondays through Thursdays, and closed every Friday;    
• Generous paid vacation time (starting with three weeks);    
• Additional two-weeks’ paid annual office closure over the winter holiday break, usually aligning with school district closures;    
• A flexible hybrid home/office work model;    
• A work culture that values collaboration, respect, and kindness;    
• Strong focus on staff wellness and work-life balance;    
• Staff professional development hours and budget;    
• Staff appreciation days;    
• Mileage reimbursement for community work;    
• Open door policy.    

We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups such as women, Black, racialized or visible minority communities, Indigenous Peoples, people identifying as 2SLGBTQIA+, and people with disabilities. If we can make this easier through accommodation in the recruitment process, please contact us at .

Eligibility: We understand that clients who have accessed our services may want to work at SACE, and ask that it has been at least two years since your last engagement with either counselling or Support and Information Line services before applying. It is important that our Directors of Clinical Services do not feel that your employment with SACE would in any way compromise your healing, or create an ethical dilemma regarding a dual relationship with your previous counsellor. 

Support and Information Line training dates: The successful candidate will be asked to attend some sessions of the SACE Support and Information Line training on Tuesday and Thursday evenings, and some Saturdays, in September, October, and November. The staff will be compensated for these training hours with time off in lieu (TOIL). 

Closing date: June 30, 2025.

Position start date: August 5, 2025

We thank all who apply; only those selected to be interviewed will be contacted.