Job Description

The Quality Assurance & Privacy Officer at Your Support Services Network is responsible for ensuring high standards of service delivery through the auditing of program standards, identifying areas for quality improvement, and supporting continuous professional development around quality assurance.  In addition, this position serves as the organization’s Privacy Officer, overseeing compliance with all relevant privacy legislation, including Ontario’s Personal Health Information Protection Act (PHIPA). Key responsibilities include managing the organization’s Privacy Program, which encompasses the daily operations, development, implementation, and maintenance of privacy policies and procedures. This position will also monitor program compliance, investigate and track incidents and breaches, and ensure client rights are protected in accordance with current legislation.

Position Requirements

• Bachelor’s degree in social work, Psychology, Public Health, Health Administration, or a related field (Master’s degree an asset).
• Experience;
  • Minimum 3–5 years of experience in quality assurance, clinical supervision, or program evaluation within a social services or healthcare setting.
  • Knowledge of privacy legislation in Ontario (e.g., PHIPA, PIPEDA).
  • Experience with audit tools, performance metrics, and quality improvement methodologies
  • Strong understanding of 988, crisis, DS/MH access and case mgmt. programs, client documentation, and ethical standards in social services.
  • Knowledgeable about accreditation practices
  • Project management is an asset
• Excellent interpersonal, communication, and analytical skills
• Ability to manage sensitive information with discretion and maintain confidentiality.
• Proficient with Microsoft Office Suite and electronic record-keeping systems.
• Ability to manage multiple or completing priorities and meet deadlines