Company Overview

The Rockland Park Homeowners Association (RPHOA) is a not-for-profit corporation whose purpose is to
manage, maintain, and operate the HOA amenities. The RPHOA will own, operate, and maintain the Rockland
Park Lodge, a 4,750 sq. ft. exclusive community lifestyle centre that is situated on a 4-acre site. The main building
will be the primary entrance into the park and will include multi-use rooms, a kitchenette, gathering spaces, and
family-friendly change rooms and showers. The exclusive park will provide activities for all seasons with an
outdoor swimming pool that includes a 25-meter lap pool and family-friendly zero entry area, pool side cabanas,
a year-round hot tub, playground, central fire pit and gathering area, casual skate/adventure trail, hockey
rink/basketball/modular skateboard area, pickleball courts, and amphitheatre.
The RPHOA fosters a unique environment characterized by a dedicated and highly skilled workforce, grounded
in mutual respect. Every employee contributes essential and measurable skills that help achieve the
organization's strategic goals. Prioritizing safety, employees are committed to consistently meeting and
surpassing quality standards in all their activities to exceed the expectations of RPHOA's customers.

Position Summary
Are you passionate about delivering an exceptional customer experience to everyone who walks through the
door? Do you thrive on exceeding expectations and building genuine connections? If so, we want YOU to join
our Ambassador Team! As the first point of contact at our ambassador desk, you’ll play a vital role in creating
a welcoming environment for our residents. All RPHOA ambassadors will have the opportunity to engage with
residents by validating their membership for entry, assisting with facility rental inquires, processing annual

encumbrance fee payments, assisting with general inquiries, and completing program registrations! Our part-
time ambassadors will also have opportunities to fulfill shifts to facilitate clubs, activities, and facility rental

packages! Reporting directly to the General Manager, this is a seasonal full-time position of 35 hours/week
paid at an hourly rate. Shifts will vary on weekday evenings and weekends, with a schedule provided two weeks
prior.

Key Responsibilities
• Provide RPHOA patrons with an exceptional customer experience in the following capacities: registering
for programs, issuing new cards, processing annual encumbrance payments, administering point of sales,
answering facility rental questions and completing bookings, event registration and other requests
• Be the initial point of contact for RPHOA residents/patrons at the ambassador desk, over the phone, and
via email, always responding in a professional and courteous manner, finding the answer when unknown
• Facilitate the RPHOA entrance gate by scanning all membership cards for entrance upon their
arrival, to ensure accurate records of facility usage
• Be an effective ambassador for the RPHOA by actively promoting program, club, activity, and event
participation
• Effectively participate in the RPHOA Safety Program, including paperwork for incidents, accidents, first
aid, and the working alone policy
• Answer the RPHOA main phone line and direct calls to the appropriate team member

Rockland Park Homeowners Association ~ 90 Rowley Way, NW ~ rocklandpark-connect.com
• Assist residents to complete the appropriate forms in regards to park usage, equipment rentals,
membership, etc.
• Enforce all Rockland Park Homeowner Association rules
• Process annual encumbrance fees according to designated procedures
• Facility clubs, activities, and facility rentals packages, as scheduled
• Effectively communicate shift occurrences with other ambassadors in the “ambassador
communication book”
• Any other duties as assigned by the General Manager

Qualifications & Requirements
• Minimum 1 year of customer service experience in a fast-paced environment
• Outstanding customer service, written and oral communications skills
• Genuine connection builder
• Excellent organization and time management skills
• Strong attention to detail with accuracy and efficiency
• Working knowledge of Microsoft Office
• Experience working with Canva considered an asset
• Ability to work independently, and as part of a team
• CPR and First Aid Certification (or willing to obtain)

Compensation Package
• Competitive hourly wage
• RPHOA Employee Recognition Program
• Training and Development Opportunities