**This is a Full-Time Union position scheduled to work 35 hours per week, Morning shift (7:00 am – 3:00 pm), mix of weekdays and weekend days**

DUTIES

•         Complete admissions and intakes of new arrivals.

•         Ensures house rules are observed.

•         Supports the delivery of programs/orientation and services to the residents. 

•         Completes needed documentation on COSTI’s and funders database.

•         Responsible for ensuring welcome packages, welcome files and admission files are ready and prepared regularly. 

•         Responsible for sorting and distributing mail, including contacting clients. 

•         Supports the smooth operation of the Centre, which includes responding to emergencies.

•         De-escalates non-violent crises, e.g. client altercation, family conflicts. 

•         Conducts COVID screening for clients including supervising Rapid testing

•         Conducts regular room checks and wellness checks.

•         Provides emergency intervention in case of client illness and calls paramedics if required.

•         Communicates in a timely and professional manner with the supervisor regarding any client concerns.

•         Document services to clients and incident reports. 

•         Supports the general office duties such as answering telephones and responding to client issues.

•         Provides interpretation services, as required.

•         Communicates in a timely and professional manner with the hotel management regarding any client concerns.

QUALIFICATIONS

•         Community college diploma in community work/human services or equivalent.

•         Minimum six (6) months fulltime work experience working in a shelters or respite setting.

•         Excellent communication skills.

•         Understanding of issues facing refugees and populations experiencing homelessness.

•         Demonstrated experience responding to crises and providing supportive counselling.

•         Preference will be given to those who speak Arabic, Spanish, or Portuguese 

•         Experience working with refugees is an asset.

•         Ability to work independently.

•         Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.

•         Must have valid first aid/ CPR certificate.

•         Must be fully vaccinated or be exempt from vaccination on human rights grounds. COSTI reserves the right to require information establishing the validity of the exemption.