Job Title:                     Donor Relations

Status:                       Permanent, Full-time

Location:                   Currently located in Downsview Park (North York) with plans to move to the Rouge National Urban Park (Scarborough)

Start Date:                 ASAP (applications will be reviewed on a rolling basis and the posting will remain open  until the position is filled)

Compensation:         $20-22/hour commensurate with experience

About Toronto Wildlife Centre

Toronto Wildlife Centre (TWC) is a registered charity that provides rescue, medical care and rehabilitation to sick, injured and orphaned native wildlife as well as public education about wildlife issues. TWC is the busiest wildlife centre in Canada, admitting approximately 6,000 patients annually, representing more than 300 species of birds, mammals, reptiles, and amphibians. For more information, please visit our website: www.torontowildlifecentre.com.

Job Summary

As a member of the Donor Relations team, this role supports the day-to-day operations that keep Toronto Wildlife Centre’s fundraising efforts running smoothly. Responsibilities include communicating with donors, maintaining accurate records, coordinating in-kind donations, assisting with merchandise and deliveries, and welcoming visitors to the Downsview Park site. The position calls for strong organizational skills, attention to detail, and a warm, professional approach to working with donors and the public.

Duties and Responsibilities:

●       Respond to donation-related inquiries by phone, email, and in person in a timely and professional manner

●       Accurately enter donations and related information into TWC’s CRM (eTapestry) and help maintain up-to-date records

●       Issue and send tax receipts, thank-you cards, and other donor acknowledgments

●       Prepare and send smaller-scale in-house mailings such as invitations or special communications

●       Support internal documentation and consistency in database practices

●       Coordinate in-kind donations by responding to inquiries, and working with program staff to ensure supplies are directed appropriately

●       Receive grocery deliveries from volunteer shoppers, and coordinate reimbursements

●       Process and restock merchandise as needed, including maintaining displays and recording purchases

●       Greet visitors to the centre, including members of the public who bring in animals, new volunteers, and others—and provide informal tours of the viewing hallway and education area

●       Route non-animal-related inquiries (e.g., media, education, volunteer, or facilities-related) to appropriate staff

●       Receive, sort, and distribute incoming mail and packages

●       Assist the Donor Relations and Fundraising teams with administrative and fundraising tasks as required

Qualifications

Position Requirements:

●       High school diploma or equivalent  (Post-secondary education in a related field—e.g. fundraising, communications or administration—is an asset)

●       Experience in a customer service-focused role

●       Advanced proficiency in Microsoft Office and Google Suite

●       Experience with eTapestry or other fundraising databases/CRMs is an asset

●       Work or volunteer experience in the non-profit, wildlife, or environmental sector is an asset

Skills and Abilities:

●       Excellent interpersonal skills; must be personable both in person and on the phone

●       Highly proficient with computers especially Microsoft Office, Google Suite, and CRMs

●       Exceptional attention to detail

●       Highly organised

●       Proven ability to multitask and prioritise

●       Outstanding written and verbal communication skills

●       Ability to take initiative and be inquisitive

●       Ability to work well with a team and independently

●       Genuine concern for and understanding of wildlife and environmental issues

Physical Requirements:

●       Requires the ability to spend extended periods sitting and using a computer keyboard.

Working Conditions: 

●       This position requires working near materials and animals that may trigger allergic reactions

●       Open office environment, with equipment noise and the possibility of frequent interruption

●       Some evening and weekend work will be required

●       Some off-site work may be required

●       Required to walk on concrete floors in the building