Reporting to the HCIA Executive Director, the Community Engagement Coordinator is responsible for establishing and overseeing the development and implementation of Communications and Engagement Plans for HCIA and program areas supported on its Shared Platform. This position also has responsibility for Volunteer Dufferin coordination.

What you’ll do 

As Community Engagement Coordinator for HCIA, you will work with the Executive Director, Leadership Council, program leads and volunteers. In a typical day, you may be doing any of the following tasks: 

COMMUNICATING 

• researching, conducting surveys, developing content and maintaining a content calendar, crafting reports, data visualizations, stories and visual narratives, writing newsletters and social media posts, creating digital marketing materials, supporting implementation of HCIA’s marketing and communications strategy 
• sharing information through presentations and webinars 
• digital marketing: compose, schedule and publish e-newsletters, events, populate websites and social media, which may include videos. Maintain a content calendar. 
• engaging with content providers and determine how to best present new information 
• develop marketing and communications materials and campaigns for awareness, promotion, engagement and fundraising 
• prepare reports on activities and key metrics 

CONNECTING 

• attending community events, referring members to each other and community resources 
• connecting with communities of practice and reporting back on applicable learnings 
• connecting the dots amongst HCIA hosted project areas, their goals, priorities and work plans, to identify intersections and opportunities to align efforts 
• conducting intentional outreach to meet people where they are and include more voices in collaborative work
• helping residents connect with their community in ways that align with their values, passions, skills and gifts, presenting options across the continuum of engagement  

COORDINATING

• As the lead coordinator for Volunteer Dufferin, a project of HCIA, you will:
  • monitor Volunteer Dufferin portal, engage members and provide client support
  • coordinate and attend meetings, record and publish meeting minutes as needed, liaise with the Advisory Team.
  • check multiple email and social accounts, respond to inquiries or forward as appropriate
  • complete tasks under Communicating and Connecting related to achieving Volunteer Dufferin goals
• Providing coordination support to collaborative networks and communities of practice that HCIA is involved with or leading, including:
  • maintaining lists of members and partners
  • keeping groups connected and progressing
  • corresponding with them about upcoming meetings and events
  • encouraging attendance and participation
  • conducting polls, surveys and other research
  • connecting them with guiding principles, priorities and lived experience voices
  • following up and following through on group goals and actions
  • telling their stories

What you’ll bring

Community conversations and citizen engagement are at the heart of what we do at HCIA. The right person for this job has a passion for community and a knack for sharing stories, engaging diverse audiences, facilitating conversations, making connections, doing research, synthesizing results and spreading the word. Our ideal candidate is someone who can provide both tactical advice on and implementation of communications and community engagement for HCIA and all supported projects. We are looking for someone who can craft audience-specific content across all media including digital newsletters, print, blog, social media conversations, video, webinar presentations, in-person meetings, news media/PR, events and more. 

This position also comprises the role of Volunteer Dufferin Coordinator. This is a program of HCIA whose core purpose is to engage people in their communities, in a number of ways. For this the ideal candidate brings: 

• ease with technology – digital native with proficiency in or ability to quickly learn the following communications and engagement technologies is highly preferred:  
  • Constant Contact (email marketing, list management, surveys, event registration) 
  • Social Media Management and channels, (Instagram, Facebook/Meta Business, Twitter/X, YouTube, NextDoor or similar) 
  • Content management systems (WordPress), e-commerce ( Square) an asset 
  • Graphic design, flowcharting and video editing (Canva, iMovie/CapCut, Camtasia, FigJam or similar) 
  • Reporting and evaluation tools, survey forms, document formatting 
  • Google Tools (Workspace, Drive, Docs/Sheets/Slides, Calendar, Analytics) and Microsoft Office Suite (Word, Excel, Powerpoint) 
  • Virtual meeting software (Zoom, MSTeams, Google Meets) 
  • AI (ChatGPT) and other tools as may be selected to facilitate communications and engagement strategies. 

• familiarity with relevant legislation and compliance with CASL, AODA and copyright laws 
• familiarity with best practices in marketing and communications, including branding guidelines, graphic design and video production principles, and digital communications
• experience running successful marketing campaigns including for awareness, promotion, engagement and fundraising, preferably within the nonprofit/charitable sector
• experience with the press, print media, press releases and strategic advertising
• familiarity with adaptations for diversity, equity and inclusion, including accessibility (e.g. AODA, alternatives to digital communications and engagement strategies)
• advanced written and verbal communication skills, ease with dialog and listening
• strong interpersonal skills and collaborative approach – able to develop and manage relationships with diverse client groups
• high degree of organization and drive, with the ability to manage competing tasks and meet deadlines
• familiarity with civics, elections and municipal government an asset
• internet service and own computer, as this is primarily a work from home position. Access to transportation may be needed to attend in-person meetings and events, and to carry out some duties.

In addition to the skills listed above, we are looking for a team member who can manage multiple campaigns at once, is creative, collaborative, self-motivated, adaptable and solutions focused. We are looking for someone who is passionate about community well-being and engagement, meaningful conversations and thinking outside the box, from the big picture to the minute details.

What we offer

• An important role in a reputable community organization and registered charity
• A supportive and collaborative work environment with passionate change-makers
• Administrative, communications and governance support
• A competitive rate of pay

Compensation:

$30 per hour

Hours: 21 hours per week average, possibly more. Hours and days flexible with some scheduled, firmly time-bound activities.

Location: Work from home, with some in-person activities in Dufferin County and Caledon. Local residents preferred.

Term: 12-month contract. August 2025 – July 2026 with possibility of extension.

Find the full job posting and a downloadable condensed version here: https://headwaterscommunities.org/2025/06/engage/job-posting-community-engagement-coordinator/