JOB POSTING #2025-258-01

INTERNAL/EXTERNAL

Montvue Shelter

Shelter Support Workers

Wage: $29.00 per hour

Two positions available:

Full Time: 37.5 hours per week, Wednesday to Sunday (3PM to 11PM)  

Permanent

And

Casual/On call position

*Please identify which position(s) you are applying for.

Provide support to residents of the Montvue Shelter and to ensure a respectful, safe, clean, and supportive place.

Join the team at Archway

Come Help Us Help People

Abbotsford

On Site

Job Summary:

The Shelter Support Worker will provide support to residents of the Montvue Shelter, a 30-bed facility operating 7 days a week, 24 hours per day. This position will be responsible for providing a range of front-line support services to the clients and will work as part of a team whose mandate is to ensure the shelter is a respectful, secure, safe, clean and supportive place in which to reside, visit and work.

Your Role:

Archway’s Shelter Support Worker with the Montvue Shelter Program contributes by:

• Developing and monitoring Service Plans which address the personalized goals of the residents.
• Supports residents to maintain their individual spaces, including, but not limited to, directly assisting with de-cluttering and cleaning.
• Promotes positive and inclusive resident and staff relations.
• Upholds and promotes an atmosphere of dignity and respect in line with the philosophy and policies of Archway.
• Promotes a harm reduction approach to addiction, mental health, physical health, and well-being.

These positions are a great fit for individuals who are dynamic and self-motivated and who demonstrate  empathy and compassion for individuals who are homeless or who are at risk of being homeless.

Our Offer

• Wage:  $29.00 per hour
• A full-time position at 35 hours per week, availability Wednesday to Sunday, from 3:00 PM to 11:00 PM. 
• Permanent. 

Benefits include: 

• Three weeks pro-rated vacation in your first year; four weeks in your second year.
• Three pro-rated wellness days per year.
• Pro-rated sick leave days per year.
• Opportunity to exchange a statutory holiday for a cultural day celebration.
• A great benefits plan including extended health and dental; you choose your plan.
• A pension plan: Archway meets your contribution.
• Employee and Family Assistance Program.
• Access to online wellness resources including newsletters, physical health videos, and wellness events.
• Free use of Archway’s wellness equipment.
• Great in-house training opportunities.
• Rewarding work in a positive and supportive environment.
• Work/Life balance.

The Casual/On call position will be used for a variety of shifts including: 7:00 AM to 3:00 PM, 3:00 PM to 11:00 PM, 11:00 PM to 7:00 AM, Weekdays and Weekend shifts.

Perks include:

• Great in-house training opportunities.
• Access to online wellness resources including newsletters, physical health videos, and wellness events.
• Free use of Archway’s wellness equipment.
• Rewarding work in a positive and supportive environment.
• Work/life balance.

Getting an Interview – you will be considered if you have:

• Post-secondary education in a related field OR an equivalent combination of education, training and experience may be considered.
• Emergency First Aid and CPR/AED.
  
  *Please identify which position(s) you are applying for in your cover letter.

The Job Requires you to have:

• Experience in an outreach capacity or within the community services field.
• Demonstrated experience in de-escalation and crises management.
• Experience working with people with substance abuse and homeless, vulnerable populations.
• Ability to take direction and work with minimal supervision in consultation with others.
• Understanding of issues surrounding poverty, homelessness, substance abuse and mental health issues.
• Strong crisis de-escalation and dispute resolution skills.
• Flexible attitude: ability to adapt to changing situations and duties.
• Must exhibit personal maturity, sound judgment, self-motivation, empathy, and strong interpersonal skills.
• Strong verbal, written, and active listening communication skills; ability to communicate clearly and respectfully with people from diverse backgrounds, cultures, and varying levels of English.
• Ability to use Microsoft Office 365, including Word, Excel, Outlook, PowerPoint, and virtual meeting platforms such as Microsoft Teams and Zoom.
• Ability to navigate challenging conversations and sensitive topics.
• Ability to maintain discretion and work with a high level of privacy and confidentiality.
• Knowledge and ability to use various database programs.
• Understanding of Archway's policies and procedures.
• Knowledge of program and community partners.
• A satisfactory Criminal Records Check is a condition of employment.

Closing date is July 10, 2025

No phone calls please. Only short-listed applicants will be contacted.

Must be legally entitled to work in Canada.

Your resume may also be forwarded to other Programs for their consideration for their job vacancies.  If you do not wish for your application to be shared with other Programs, please send an e-mail to with DO NOT FORWARD TO OTHER PROGRAMS, in the subject line of the e-mail and the job reference number to which you applied, in the body of the e-mail.

Archway's goal is to be a diverse workforce that is representative, at all job levels, of the people we serve. Equity and diversity are essential to excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including Indigenous identity, race, colour, ancestry, place of origin, political belief, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, or age.  

We acknowledge that we gather on the traditional and unceded territory of the Stó:lō people. Stó:lō  territory extends from the mouth of the Fraser River to Boston Bar. Locally, this includes the Matsqui First Nation and Sumas First Nation. We give them thanks for sharing their land and resources with us.

We invest in the mental health and wellbeing of our employees.

We're proud to share that Archway was recently recognized for having a 5-Star Safety Culture!

Every year, Canadian Occupational Safety (COS) recognizes organizations across Canada that exemplify excellence in fostering robust workplace safety cultures. Winners demonstrate a commitment to proactive risk management, comprehensive training, and employee engagement.​

This award reflects our ongoing commitment to creating a workplace environment where employees feel safe, seen, and supported.

If you're interested in working for an organization where safety is a priority, come work with us at Archway.