Job Title:                   Second Stage Housing Manager, Full Time

Reports to:               Executive Director

Supervises:              Unionized staff and supports their supervision of their direct reports

Hours of Work:       Weekday business hours and some evenings may be required per operational needs.

Location:                  Ishtar’s Second Stage Housing Site, Langley, BC

Salary Range:          $100,000-$108,000

Position Summary

The Second Stage Housing Manager oversees all aspects of Ishtar’s Second Stage Housing Program, which is scheduled to open for occupancy in the fall/winter of 2025. BC Housing funds this Second Stage Housing Program, which includes 34 second-stage housing units for women and their children affected by domestic violence. The Second Stage Housing Manager is a union-exempt position and will oversee a team of approximately 6 to 8-unionized (BCGEU) second-stage housing staff and additional outsourced contractors. They will be responsible for policy and procedure development and implementation for the housing units and client supports, ensuring program best practices, health and safety, and compliance with funder requirements.

Key Duties and Responsibilities:

1. Program Oversight & Compliance
Plans, organizes, and oversees the second stage housing program, ensuring alignment with agency policies, legal requirements, funder contracts, budgets, and trauma-informed practices. Recommends new program areas as needed.

2. Leadership & Team Management
Supervises, coaches, and mentors’ staff; manages hiring, performance evaluations, terminations and disciplinary actions; including conducting yearly appraisals. Fosters a positive, accountable, and learning-oriented team culture.

3. Strategic Planning & Program Development
Establishes program goals, outcomes, and evaluation metrics; contributes to strategic and operational planning; resolves operational issues and advises executive director on key program issues and ensures continuous improvement.

4.  Data Management & Reporting
Designs and maintains client databases and evaluation tools; ensures accurate data collection and reporting for funders and stakeholders; implements new systems and trains, coach and mentor staff on data protocols.

5. Policy, Procedure & Training Development
Develops and updates policies, procedures, and training materials related to client services, housing operations, documentation standards, and data management.

6. Health, Safety & Risk Management
Leads health and safety initiatives, conducts regular audits and risk assessments, and implements best practices in alignment with WorkSafe and organizational standards.

7. Labour Relations & Confidentiality
Handles grievances, participates in arbitrations, supports negotiations, and ensures strict adherence to Ishtar’s confidentiality protocols.

8. Financial Oversight & Administrative Support
Maintains budget accountability and performs administrative and other duties as required to support organizational goals.

9. Performs other duties as assigned.

Education and Experience:

• Bachelor’s degree in operations management, Business Administration, Social Services, or related field; equivalent experience considered.
• Minimum five (5) years of management experience, preferably in the community social services sector, with a demonstrated and in-depth working knowledge of transition houses, women’s shelters, specific community-based programs and services, applicable legislation, and policies; information technology, financial management, and issues surrounding assigned community relations.
• Strong knowledge of data collection and reporting methods, with experience in data management systems and tools.
• Experience in staff supervision and training, particularly promoting accuracy, consistency, and protocol adherence.
• Experience in business continuity planning, risk assessment, and developing continuity strategies

Skills and Abilities:

•        Expert in trauma-informed practices and their application to support women affected by violence, including an understanding of the cyclical nature of abuse and its impact on victims and children.

•        Detail-oriented with the ability to manage multiple priorities and deadlines effectively.

•        Excellent written and verbal communication skills, with the ability to create clear reports and training materials.

•        Strong problem-solving abilities, particularly in high-pressure situations, with a track record of developing innovative solutions to complex challenges.

•        Demonstrated ability to lead and train staff, fostering a positive and accountable work environment.

•        Full familiarity and comfort with technology, databases, and the full Office suite.

•        Demonstrated ability to organize, plan, develop, supervise, execute, and complete projects.

•        High degree of creativity, flexibility, and initiative.

•        The ability to function independently, and frequently under pressure, while managing multiple concurrent projects, staff, and deadlines, including participating in, resolving, and effectively managing stressful and emergency/crises, is an ongoing expectation.

•        Ability to create safe spaces, ensuring the physical and emotional safety of the residents.

•        Demonstrated empathy and ability to mediate conflicts effectively while maintaining a respectful, supportive, and safe environment for residents, staff, and other stakeholders.

•        Proven ability to respond effectively to crises, de-escalating tense situations while providing immediate support to staff and residents in emotional or physical distress.

•        Experience in managing individual case plans for residents, ensuring they receive appropriate services, support, and advocacy.

•        Ability to assess women’s needs upon entry to the program and throughout their stay, tracking progress and adjusting plans as necessary.

Required

•        Access to own vehicle and a valid Driver’s Licence.

•        Appropriate insurance for the vehicle used for work purposes.

•        Criminal Record Check with vulnerable adults and children screening required.

•        Standard First Aid Certificate CPR Level C with AED.

•        Participation in meetings, conferences, and other events may involve long workdays, and/or evening/weekend work.

About Us

Celebrating over 50 years of service, Ishtar is one of the oldest operators of Transition Houses in Canada. We advocate for, support, and empower women and their children affected by abuse, offering safe housing, counseling, and education. With a range of programs including Transition Houses, Outreach, Community-Based Victim Services, Domestic Violence Liaison, PEACE Child and Youth Counselling, and Stopping the Violence Counseling, Ishtar staff work to break the cycle of violence and build healthier communities. To learn more about our organization and our approach visit IshtarSociety.org

Please send your resume and cover letter to:

We thank all applicants for their interest, but only qualified candidates will be contacted. No phone calls please.