Who we are:  

As one of Canada's premier music venues, the Francis Winspear Centre for Music provides musical experiences rooted in creativity, imagination, and excellence. We emphasize the importance of live experiences, hosting music groups and individuals of all abilities, anchored by our resident artists, the Edmonton Symphony Orchestra.  

Located on Indigenous peoples’ traditional lands, we believe music is an expressive language that unites people. We are dedicated to providing a safe, welcoming, and accessible space for our community to create, exhibit, and learn about music.  

Since 1997, the Winspear Centre has been a cornerstone of Edmonton’s Arts District, welcoming 250,000 visitors annually for musical performances, rehearsals, literary events, meetings, receptions, graduations, and educational programs. Currently, we are expanding the Winspear Centre with a new second performance hall, classrooms, and mixed-use immersive spaces.   

We operate year-round, with flexible schedules that may include evenings, weekends, and holidays, based on role and business needs. Learn more at winspearcentre.com 

Who you are: 

You love music, you enjoy working on a team and bringing out the best in you and your colleagues, you are creative, and you are not afraid to try new things. You are aligned with these values and want us to succeed together.  

You champion excellent experiences for guests by being passionate, welcoming, and authentic.  You are available to work part time hours during the daytime, evenings, and weekends, and have a flexible schedule.  

What we can offer you: 

• Flexible hours working in one of Edmonton’s premiere arts organizations with access to concerts. 

• Extensive training over a period of 2 weeks, and ongoing training and professional development opportunities  

Job Summary: 

Reporting to the Associate Director of Guest Experience (Ticketing), this individual will respond to telephone, email, and in person inquiries to provide excellence in customer service. 

What you will do: 

• Deliver outstanding guest experiences in-person, on the phone, and via email communication 

• Be one of the first points of contact for our organization and communicate with the intent to understand 

• Handle record keeping, administrative tasks, and customer concerns with a a positive attitude 

• Work with diverse people including within a team and with guests 

• Be comfortable and enjoy working within a database system 

• Work with diverse people, including within a team and patrons. 

Qualifications: 

• Customer service experience with a commitment to creating positive experiences  

• Proficient with computers including databases (Experience with Tessitura and Microsoft Office is an asset)  

• Enjoy working with people and have compassion, patience, professionalism, and follow-through to provide outstanding customer care.  

• Strong communication and problem-solving abilities and enjoy working in a fast-paced environment  

• Positive attitude  

• Energetic and able to contribute well within a team environment  

• Detail orientated and thorough to ensure no errors are made 

• A minimum of 18 years of age  

• Able to work evening and weekend shifts  

Closing Date: August 5, 2025