Employment Opportunity - Job Posting for the Business Administration Department   

Ticketing Operations Coordinator (Business Administration Department) 

For over a century, the Toronto Symphony Orchestra (TSO) has played a fundamental role in shaping and celebrating Canadian culture. The TSO’s commitment to musical excellence and ability to spark connection remain as strong as ever. With a storied history of acclaimed concerts and recordings, Canadian and international tours, and impactful community partnerships, we are dedicated to engaging and enriching local and national communities through vibrant musical experiences. 

Music Director Gustavo Gimeno brings an expansive artistic vision, intellectual curiosity, and sense of adventure to programming the 93-musician Orchestra that serves Toronto—one of the world’s most diverse cities. The TSO performs over 100 concerts annually, offering a variety of programming from the classical to music composed in our time. 

As a group of artists, teachers, and advocates who share the belief that music has the power to heal, inspire, and connect people from all walks of life, we engage audiences young and old through an array of community-access, health-and-wellness, and education initiatives including the TSO-affiliated Toronto Symphony Youth Orchestra—a tuition-free training program dedicated to cultivating the next generation of Canadian artists.

Join us for a concert at Roy Thomson Hall, or experience the TSO in your neighbourhood. Visit TSO.CA or newsroom.tso.ca.

Reports To: Manager of Ticketing Operations

Status: Permanent Full-time  

Start Date August 18, 2025

Salary Range:  $46,000 to $53,000  

Position Summary: 

• The Coordinator is responsible for the set-up, audit, and maintenance of all ticketing, sales and event requirements to support Patron Services, Marketing, and other departments.

• The Coordinator maintains and audits the online purchase path (TNEW) and is responsible for building and proofing all online ticket promotions and sales. Also ensure that the back-end ticket processing (within the Tessitura application) is accurate.

• Accurately set up the day-to-day Tessitura ticketing requirements such as building and enabling prices and special offers; opening seating sections; monitoring and maintaining inventory for discount offers.

Major Duties and Responsibilities: 

• Implement all Tessitura ticketing requirements such as building and enabling prices and special offers; opening seating sections; monitoring and maintaining inventory for discount offers.

• Build and proof season launches, large promotional sales and special projects.

• Regularly audit and maintain the online purchase path (TNEW) and  back-end order processing to ensure accurate set up.

• Build and maintain other department events such as auditions, educational programs, development galas/fundraisers and open rehearsals

Additional Scope of Responsibility:  

• The Coordinator supports the Patron Services and Marketing primarily, building all concerts, public sales and events in Tessitura.

• Technical support to all Tessitura users within the organization (helping with login, setting up users, and training on how to use Tessitura)

• Education and Development build requests that have tight time frame turnarounds.

Experience & Qualifications:

• University or college degree, with 2–3 years’ experience with a ticketing database. Experience with Tessitura is an important asset.

• Superb organizational skills, including adaptable time management, proactive problem solving and prioritization of tasks to meet multiple deadlines.

• High level of attention to detail; ability to follow protocol set in place to ensure integrity of the database.

• Takes initiative in identifying opportunities and improvements. 

How to Apply: 

Please click on the Apply Button to provide TSO with your cover letter and resumé. TSO will accept candidate submissions until Tuesday, August 5, 2025 at 5 pm. 

Round 1 interviews via google meet will be scheduled by HR when qualified candidates are identified, beginning the week of July 28th. Round 2 in person interviews will be held in the TSO Offices at 145 Wellington Street West, Suite 500 - Date to be determined. 

The Toronto Symphony Orchestra is committed to having a workforce that is reflective of the diversity of the City of Toronto and strongly encourages applications from all qualified individuals, especially those who can provide unique perspectives and contribute to a further diversification of ideas. 

The TSO is committed to providing accommodations for people with disabilities. If you require accommodation, the TSO will work with you to meet your needs. 

Working Conditions/Physical Demands:

• Very intense attention to detail and ability to maintain focus for long periods when building and proofing pricing.

• Adaptable time management and prioritization of tasks to meet multiple deadlines. 

• Additional hours to work evenings and weekends for concert duty (approximately twice a month during the concert season), and during peak project periods.

• Must build and tear down promotional materials (e.g., pull-up banners) during concert duty shifts. 

• Ability to professionally, calmly, and accurately handle patron requests and concerns during concert duty shifts.

• The Coordinator must be available (remotely) every other concert weekend (alternating with the Manager of Ticketing Operations), between September and July, to monitor emails and calls for any urgent issues that may arise that would impede ticket sales or concert attendance. 

• Maintaining and ensuring accuracy of sales during holiday office closures, as needed.

• Office hours are generally Monday through Friday, 9:00am–5:00pm.

• Hybrid work environment - opportunity to work remotely as well as in the office.