This role will be based at our Argyle site, greeting callers and visitors, providing information, and directing inquiries to the appropriate place. Checking clients in and booking their next appointment as well as offering administrative support to clinicians (resource sharing, chart management, scanning/faxing) means this position is critical to smooth clinical flow.

The Medical Secretary plays a key role in maintaining the overall welcoming tone of the reception area and responds effectively to problems and difficult situations that may arise. As the first point of contact for clients, many of whom are newcomers to Canada, this role must be sensitive to the barriers that many individuals face when accessing health care services. This position involves a high regard for confidentiality and compassionate understanding; high attention to detail is crucial.

WHY WORKING WITH US IS DIFFERENT

• We hate red tape as much as you do; if you’re tired of the top-down management style, come stretch your decision-making skills
• You’ll have a voice; staff led innovations are at the core of our work
• We stretch for our staff as much as for our clients; we squeeze out every bit of benefit we can for our staff, and have fun doing it
• Staff who choose to work in community are passionate; you’ll be surrounded by colleagues who like their job and want to be here
• It's never boring; apply for a challenge & variety in your work

THE COMPENSATION PACKAGE

• A starting annual salary range of $39,000 - $43,000
• Monday to Friday - no weekends!
• A Psychologically Safe and Inclusive Workplace
• 100% employer-paid health & dental package, including up to $2,000/benefit year for mental health, $1,500 for massage therapy
• Healthcare of Ontario Pension Plan (HOOPP)
• Paid sick and personal time, plus vacation up to 6 weeks
• Professional development time and funds

REQUIRED QUALIFICATIONS

• Medical Office Assistant Diploma or experience working in a busy medical environment
• Excellent communication skills and experience handling a busy multi-line telephone system
• Strong computer skills, including the use of Office 365
• Demonstrated ability to problem solve and prioritize competing demands with little supervision
• Ability to work with people of diverse backgrounds with an inclusive and anti-oppressive lens

EXTRAS TO TELL US ABOUT

• Familiarity with medical terminology
• Experience with Electronic Medical Records (Telus Practice Solutions Suite); willing to train
• Awareness and understanding of the social determinants of health; willing to train
• French and other language skills are considered an asset in supporting the communities we serve

ABOUT US

For more than 30 years, we’ve provided health & social services to those who experience barriers to care such as poverty, homelessness, language or culture, and complex and/or chronic health conditions. We are viewed as a community leader in newcomer health, care of marginalized women, issues of health equity, client-led service development, and the advancement of partnerships that improve access to vital services for people who are at the margins in our community.