Fred Victor

Associate Director, 24-HR Services

Fred Victor Centre acknowledges this land, known as Tkaronto, and honors the stewardship, past, present, and future of the Wendat, the Chippewa, the Haudenosaunee, the Anishinaabe, and most recently, the Mississaugas of the Credit First Nation. Tkaronto is part of the Dish with One Spoon Territory.

Fred Victor Centre is a social service charitable organization committed to improving the health, income, and housing stability of individuals experiencing poverty, homelessness, and mental health and substance use struggles in Toronto. Serving more than 3,000 people each day across 20 sites throughout the city and having served countless individuals over its 125-year history, Fred Victor ensures that the people interacting with the organization are treated with respect and unconditional positive regard. Going a layer deeper, the organization is committed to creating healthy and thriving communities where every person has a home and access to opportunity.

The 24-Hour Services department at Fred Victor serves a diverse homeless community, including people aged 18 and older, couples, trans and non-binary individuals, and those experiencing homelessness with pets. The department operates eight permanent sites and one seasonal winter service, which include emergency and transitional shelters, 24-hour drop-ins, and respite programs. It’s within this context that Fred Victor invites applications for the role of Associate Director, 24-HR Services—a position that will be pivotal in overseeing high-quality, client-centered services across multiple locations and advancing the organization’s mission to end homelessness one person at a time.

Reporting to the Director, 24-HR Services, the Associate Director is responsible for the direct operation of at least three to four service sites, ensuring the delivery of excellent client service and compliance with funder, legislative, and organizational requirements. The incumbent will work closely with the Director to develop and implement policies and procedures responsive to emerging sector needs and the realities faced by vulnerable communities. They will assist with budget creation and monitoring, ensuring the department operates within financial targets, and will collaborate with the Recruiting Manager to ensure staffing needs are met at all sites.

The Associate Director will also play a key role in staff training and professional development, working in coordination with the Quality Assurance Officer to foster continuous learning and capacity-building.

Beyond operational oversight, the Associate Director will represent Fred Victor in sector initiatives, building and maintaining relationships with partner agencies, emergency services, community organizations, and other stakeholders. They will support the preparation of external presentations to profile service innovations, contribute to strategic projects, and ensure that the department operates within trauma-informed, harm reduction, and housing-first approaches.

Qualifications

Among the qualifications being sought in candidates, the incoming leader must have a deep and abiding commitment to advancing reconciliation, equity, diversity, inclusion, and accessibility in all its forms and must believe, intrinsically, in the importance of leading with curiosity and welcoming ideas that can later be synthesized and turned into possibility. While all candidates are encouraged to apply and, in so doing, share how they see themselves adding value to the Fred Victor environment, the following credentials and/or experiences are seen as possible markers of the candidates most likely to realize success in the role: a degree or diploma in the social services sector (or equivalent combination of education and experience); at least eight years of experience managing residential services and five years supervising, training, and coaching diverse teams; extensive experience supporting individuals experiencing homelessness, poverty, and social isolation; strong knowledge of mental health, addictions, crisis intervention, conflict resolution, and harm reduction; and proven experience in budget preparation, policy development, and external representation.

Fred Victor offers a salary range of $90,174.38 to $111,391.88 per year, four weeks of vacation to start plus one float day, a generous paid sick leave allowance, employer-paid group benefits including extended health, dental, life insurance, and AD&D, LTD coverage (employee-paid premiums), and a group RRSP with a 6.5% employer contribution and 4% employee contribution after probation. The organization also provides access to an Employee and Family Assistance Program, alongside offering many wellness-centered programs.

How to Apply

Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, Fred Victor welcomes and encourages applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities and have lived-experience.

Fred Victor is partnering with BES Executive Search, a firm committed to ensuring that every search mandate engages a pluralistic and intersectional range of candidates. Applicants are guided through what BES calls ‘The BES Experience’—a thoughtful, candidate-centred process that meets candidates with support and care throughout the search process. All interested applicants are encouraged to apply by clicking HERE.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), applicants living with a disability will be provided with accommodation throughout the search process. Should accommodations be required, please make Melissa Sumnauth aware by emailing . 

BES is deeply grateful to all who express interest in this opportunity and recognize the time and effort that goes into submitting an expression of interest. While only those most closely aligned with the position requirements will be contacted for an interview, all applications are reviewed with thoughtfulness and will receive correspondence from the firm as part of our commitment to delivering a respectful and inclusive candidate experience.