Permanent Full time Position: 35 hours per week

Position Start Date: October 2025

Salary Range: $ 92,470.75 - $ 115,588.44 per year ($50.81 - $63.51 per hour)

Organization Background

LAMP Community Health Centre is a multi-service, community based charitable organization that provides a wide range of programs and services to improve a person's health. LAMP uses a co-ordinated approach to connect people to medical services and other programs that build personal resources. By providing services that improve physical, emotional, social and economic well-being, people can better control their health and environment.

Our organization is grounded in principles of health equity, and we are committed to delivering services and programs through an anti-racism, anti-oppression lens.  We strive to create a healthier community by putting people first and addressing systemic barriers to care.

Job Summary

At the heart of our work is an interdisciplinary approach that delivers holistic, community-based care – with a strong focus on individuals who experience barriers to accessing health services.  Our team is deeply committed to inclusivity and works within the social determinants of health framework, emphasizing prevention, health promotion, and client education.

Reporting to the Executive Director, the Senior Director, Clinical Health Services will lead a dedicated group of health care professionals, maintain effective/efficient daily operations and ensure the provision of high quality services to clients in keeping with LAMP values and organizational objectives.  As a key member of the senior management team, the incumbent also acts as the chief Privacy Officer and will participate in the development, implementation, and review of mission, vision, values and work collaboratively to better realize organizational strategy and the achievement of objectives.  In this critical and high visibility portfolio, the Senior Director, Clinical Health Services is also accountable for the effective management of resources, employee engagement and representing/reflecting the high-quality work and integrity of LAMP at all times.

Full job descriptions are provided to potential interview candidates.

Primary Responsibilities

Quality and Clients

•         Assuring programs and services are aligned with mission, vision, values and strategy and are relevant to and effective for clients served

•         Ensuring programs and services are designed/developed and delivered to meet the needs of clients and funders, are comprehensive in nature, and integrated with other programs and services, as appropriate

•         Participating in the development and implementation of evaluation framework(s) that assure quality outcomes and is effective in meeting the needs of clients/funders

•         Establishing quality processes that demonstrate routine evaluation and are in keeping with quality management standards so as to provide evidence to guide changes in policy, process and standards for programs and services

•         Readiness at all times for accreditation

Operations

•         Ensuring smooth and effective operations for all programs/services offered by the Clinical Health Services directorate

•         Planning, monitoring and managing the necessary resources (human, financial, physical, technological, etc.) to ensure provision of quality services and work is achieved in effective and efficient manner

•         Complying with LAMP policies, processes and standards and developing/revising processes as needed

•         Participating and leading the development and implementation of Strategic Plan components relevant to quality and operations of the Clinical Health Services portfolio

•         Leading the development, implementation and achievement of Strategic and Operational Plans for Clinical Health Services

Human Resources

•         Planning, recruiting and managing the necessary talent to deliver on strategic and operational objectives

•         Provision of a healthy, engaging and safe workplace for all employees, volunteers, students and clients

•         Developing, maintaining and implementing a variety of people initiatives to ensure high performance of staff and effective service to clients.

•         Supporting staff performance, development and capacity building to ensure optimal service delivery for clients.

Financial and Reporting

•         Developing, monitoring and managing relevant budgets and resources to ensure provision of high quality service and financial accountability

•         Ensuring financial and operational integrity throughout Clinical Health Services portfolio

•         Compliance with financial and operational policies, processes and standards

•         Participating in the annual operating and capital budget process for LAMP and ensuring accurate and timely forecasting, analysis and reporting

Privacy Officer

•         Designing, implementing, monitoring and reporting on privacy compliance, control measures to comply with legislation and best practice, and maintenance of privacy related documentation

•         Responding to and tracking privacy incidents, conduct investigations, and report on breaches of privacy protocols

•         Conducting and reporting on privacy impact assessments and risk analyses

•         Other relevant duties as assigned

Required Qualifications

•         Graduate degree in Health Science, management or equivalent work experience as recognized by LAMP

•         Minimum of five (5) years progressively senior management experience, preferably in a clinical and/or community-based health care organization

•         Regulated Health Professional designation and knowledge of community-based health care with particular insight into needs/issues of priority populations are strong assets

•         Demonstrated excellent leadership skills with a track record of managing change effectively

•         Expert people manager with proven skills in budgeting, managing operational finances and effective resource management

•         Significant experience in program planning and evaluation as well as advanced capabilities in continuous quality improvement

•         Proven history of accomplishment and achieving desired results and outcomes

•         Demonstrated excellent communication, interpersonal and organizational skills with ability to work effectively with a variety of internal and external stakeholders

•         Excellent conflict resolution, risk management, critical thinking, facilitation, and presentation, skills

•         Strong data analysis skills and ability to utilize data to support change and quality initiatives

•         Knowledge of applicable regulations and legislation (e.g. RHP Act, OH&S Act, and PHIPA)

•         Competency with Microsoft Office applications and previous experience with EMR database required

What We Offer

For qualifying full-time and part-time employees and pro-rated to full time equivalent:

Comprehensive Health & Wellness Coverage

•         Extended health and dental: coverage for prescription drugs, vision, health practitioners and more

•         Group life insurance

•         Employee Assistance Program (EAP): free, confidential support

•         Healthcare discounts via Altum Health for services like massage therapy and physiotherapy

•         Free access to Calm (meditation, sleep stories, self-care tools) and employee engagement platform Motivosity

•         4 weeks of vacation to start plus paid sick days

•         11 paid statutory and organizational holidays

•         Pension: membership in the Healthcare of Ontario Pension Plan (HOOPP) 

Growth, Purpose & Community Impact

•         Paid orientation, ongoing training, and professional development opportunities

•         On-site and e-learning, plus access to course fee support

•         Opportunities to serve diverse communities through inclusive, client-centered care

•         Collaborative work environment focused on innovation and continuous improvement

•         Active involvement in internal/external committees and community partnerships

•         A workplace committed to equity, diversity, and removing barriers to accessibility

LAMP Community Health Centre is dedicated to achieving a workforce that reflects the diversity of the community it serves and encourages applications from equity seeking groups.  Requests for accommodation due to disability can be made at any stage in the recruitment process.