Adoptions Counsellor 2, Level 3

Full-Time Permanent

About Us

The Edmonton Humane Society (EHS) has been an animal welfare leader in the Edmonton community since 1907. We strive to be a model of excellence in the advancement of animal welfare and to lead the movement in creating a more humane world. EHS is a safe haven for thousands of homeless animals each year, providing veterinary treatment, behavioral rehabilitation, care, enrichment and rehoming. Beyond animal sheltering, we engage with the community through various programs and services to support happy, lifelong bonds between people and pets.

The Role

An Adoptions Counsellor 2 plays a vital role in fostering meaningful connections between people and pets by facilitating the adoption of cats, dogs, and small animals, ensuring each match leads to a happy and healthy bond. This position also includes educating adopters, maintaining accurate records, and delivering exceptional customer service, all while adhering to the organization’s commitment to humane animal treatment.

Key Roles & Responsibilities

Customer Service

• Deliver excellent customer service, educating adopters on animal care needs and addressing inquiries.
• Greet clients, assisting with walk-in inquiries.
• Respond promptly to adoption-related phone calls and emails.

Adoptions

• Capture photos and videos for animal adoption profiles.
• Conduct meet-and-greet sessions with potential adopters and their pets.
• Perform animal interviews for various species.
• Process adoptions, donations, lottery ticket sales, and other transactions as needed.

Administrative

• Maintain accurate adoption records in Shelter Buddy and Adopets.
• Review and evaluate adoption applications.
• Communicate information effectively with partnering departments using established protocols.
• Train and mentor Level 1 Hosts and Adoptions Counsellor 1 staff.
• Monitor and report behavioral changes in animals.
• Support additional duties as assigned. 

Education & Requirements

• High School Diploma or equivalent 
• First Aid certificate
• Minimum six months of reception and customer service experience
• Proficient in MS Word, Excel , Outlook and internet
• Experience in animal handling is required.

Skills & Abilities

As an ideal candidate, you are passionate about people, performance, and diversity within the context of animal welfare. You possess excellent communication skills, both verbal and written, and thrive in a fast-paced environment while working independently. Additionally, you are confident and comfortable handling animals of all species and temperaments.

Compensation & Hours

• Compensation: EHS offers a competitive not-for-profit compensation package which includes a comprehensive benefits package, and a strong work-life balance.
• Hours: 40 hours a week; however, is expected to work hours as required to fulfill department responsibilities. Some evenings and weekends may be required.

The Edmonton Humane Society is an equal opportunity employer and we thank all applicants for submitting their resume. However, only those candidates considered for employment will be contacted.

The Edmonton Humane Society was founded on the principles of creating positive change in our community. Our hiring practices embrace compassion, support for our staff and volunteers and our role as a community leader. We understand that creating a culture of belonging where people’s unique backgrounds, experiences, and perspectives are valued, respected, and viewed as an asset helps us serve our community and animals better. Our commitment to employment practices representing diversity, equity, inclusion (DEI) and reconciliation helps us support pet owners facing access to care challenges, strengthens the human-animal bond, and builds a more compassionate, engaged, inclusive society.

The Edmonton Humane Society is a COR-certified employer, recognized by Alberta’s Certificate of Recognition program for its dedication to maintaining the highest standards of health and safety for staff, volunteers, and the animals in our care.