About The Career Foundation: The Career Foundation is a dynamic non-profit organization that offers a wide range of employment, training, and HR services to job seekers and employers. Since its inception in 1988, The Career Foundation has steadily expanded its services. Operating out of multiple locations, we now help thousands of people each year successfully accomplish their employment goals. Our team of dedicated professionals has described The Career Foundation as caring, compassionate, innovative, and team-oriented. For more information about us and our services, please visit our website at CareerFoundation.com.

Some of the benefits and features available to our employees include: 

• Competitive compensation
• A comprehensive health benefits plan that includes massage therapy, naturopath services, travel coverage, and much more
• A comprehensive dental insurance plan
• An RRSP Matching benefit
• An Employee & Family Assistance program
• Employee wellness initiatives
• Paid days off for religious observance purposes
• Paid days off for personal wellness purposes

Program and Role Description: The Career Foundation’s Youth Thrive program operates both regionally and nationally, offering youth a variety of activities such as professional skills workshops, a virtual retreat, and volunteer placements. These opportunities help youth participants gain valuable skills and experiences, engage in important community projects, and promote civic engagement and social inclusion. Our national Youth Thrive program is available to youth aged 16 to 30 living in Ontario, British Columbia, Alberta, or Nova Scotia, while our regional Youth Thrive program serves eligible youth living in Ontario. Both programs particularly focus on youth who identify as Indigenous or are underserved from equity-deserving groups.

This Program Support Specialist position is available with our national Youth Thrive program based from our North York office (Lawrence Ave. W. & Allen Rd.).  In this role, you would be an integral member of the project team, responsible for presenting the program to potential youth participants, including those who identify as Indigenous or are underserved from equity-deserving groups, conducting intakes and assessments, developing tailored service plans with appropriate interventions to help youth participants achieve successful outcomes, and conducting site visits to locations where the youth are completing their volunteer placements. You will also perform important program administration and file compliance duties to ensure data integrity and quality record keeping. You will be responsible for achieving individual targets assigned to you that contribute to the team’s collective ability to meet all contractual obligations with the program’s government funder.

Position Type: 

Full-time (37.5 hours per week) one-year contract with excellent potential to lead to permanent.

Base Location and Requirements:

The base location for this opportunity is our North York office, located near Lawrence Ave. W. & Allen Rd.The position requires regular on-site work from the office, as well as frequent local travel to community partner locations and other stakeholder sites, including to remote areas that are not accessible by transit. The successful candidate should possess a valid Ontario G driver’s licence and a reliable vehicle to effectively meet the scope of the position. The role also currently operates under a hybrid-remote schedule, permitting one work-from-home day per week, contingent on program needs, operational requirements, and performance. The hybrid schedule requires a private work-from-home space with reliable, high-speed internet. A company laptop, cell phone, and other equipment will be provided.

Please note that the work schedule for this position requires flexibility and availability to work some evening hours and occasional weekends to

meet the needs of the program.

Background Check:

An offer of employment for this opportunity will be contingent on the incumbent providing an acceptable Vulnerable Sector Check (VSC).

Start:

As soon as possible

Reporting to: 

Program Coordinator

Responsibilities include:

Youth Intakes, Assessments, and Service Planning

• Presents the program to youth candidates in a clear, engaging, and motivating manner, ensuring they fully understand the objectives, time commitment, and benefits of the program.
• Provides information to youth candidates about the numerous benefits of civic engagement and volunteerism, emphasizing personal growth and community impact.
• Performs thorough screening and conducts detailed intakes with potential youth participants, ensuring they meet all eligibility requirements for the program.
• Ensures all required documentation is accurately completed, including obtaining all necessary signatures, to maintain compliance and accuracy.
• Assesses each youth participant’s individual needs and volunteer goals, tailoring support to help them achieve their volunteer aspirations.
• Develops tailored service plans with appropriate interventions to guide youth participants towards successful outcomes in the project.
• Conducts in-person site visits to locations where the youth are completing their volunteer placements.
• Enters and maintains accurate and up-to-date case notes in online data reporting systems, ensuring files are ready for audits at any time.
• Completes all necessary documentation when additional services are coordinated to provide wraparound support for youth participants.
• Conducts proactive follow-ups with new youth participants scheduled to start the program, providing them with all pertinent program information and support.
• Utilizes digital systems and technologies provided by The Career Foundation to further assist youth participants in achieving their goals.
• Performs other relevant duties as assigned.

Program Administration, Data Integrity, and File Compliance

• Prepares and maintains comprehensive documentation on intakes, referrals, participant attendance, suitability indicators, outcomes, and other required information, ensuring all records are thorough and accurate.
• Updates youth participants’ details, placement information, and service activities in online data systems as appropriate, maintaining current and accurate records.
• Assists with routine file audits, ensuring the accuracy, consistency, and completeness of data in reports, databases, and files.
• Communicates effectively with fellow team members to investigate and resolve any missing data or signatures on documentation, ensuring all records are complete and comply with quality standards and requirements.
• Assists with creating, maintaining, and monitoring client and not-for-profit partner files, completing file checklists, and ensuring that all electronic files are audit-ready and meet compliance standards.
• Completes other administrative functions for the program as needed.
• Performs other relevant duties as assigned.

Qualifications/ Skills Required:

• Post-secondary degree or diploma in business, marketing, or human or social services is highly preferred, or an equivalent combination of education and experience is required.
• Minimum of 2 years of experience in a similar scope of work, including program administration, intakes and assessments, community outreach, or other experience directly transferable to the responsibilities of the position, is required.
• Exceptional attention to detail and strong ability to assess information accurately to prevent errors and ensure high-quality outcomes.
• Ontario G driver’s licence and reliable vehicle are required to conduct essential work-related travel within the GTHA to effectively meet the scope of the position, including travel to remote areas.
• Experience working with youth, including those who identify as Indigenous or are from underserved, equity-deserving groups, is considered a strong asset.
• Exceptional relationship-building skills with a proven ability to develop rapport with people from all stakeholder groups.
• Proven track record in a results-driven environment with experience meeting assigned targets.
• Prior experience facilitating information sessions is considered an asset.
• Knowledge of current labour market trends, job search techniques, and youth employment research methods is considered an asset
• Professional and courteous approach to client service, with a high level of respect for the diversity of the people served.
• High emotional intelligence, demonstrating patience, empathy, and connectivity when working with youth of various experiences, needs, and abilities.
• Excellent verbal and written English communication skills. Bilingualism is considered an asset.
• Exceptional customer service skills and the ability to uphold the organization’s service standards, policies, and core values.
• High ethics and confidentiality standards, with proven experience maintaining sensitive information and exhibiting tact, diplomacy, and good judgment.
• Excellent time management and organizational skills, with the ability to multi-task to meet deadlines and achieve targets and objectives.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and Office 365 applications, including Teams and SharePoint. Must possess the aptitude and willingness to learn and work with new online systems and technologies.
• Willingness and flexibility to work occasional evening and weekend hours to meet the requirements of the program.
• Dedicated work ethic with demonstrated ability to remain flexible and resilient, adapting quickly to changing priorities while maintaining trust and positive working relationships.

The Career Foundation’s Commitment:

The Career Foundation is committed to diversity and inclusion and aims to create a healthy and rewarding environment for all. We welcome applications from qualified individuals who represent the diversity of the people we proudly serve, including, but not limited to, visible minorities, women, persons with disabilities, Indigenous peoples, and individuals of all genders and sexual orientation. The Career Foundation, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), is also committed to accommodating applicants with disabilities throughout the recruitment process. We will work with candidates requesting accommodation at any stage of the hiring process.