Reporting to the Director, Global Engagement, the Associate Director, Global Mobility Programs is a member of the Vice Provost, Global Engagement leadership team and the senior leader in the International Programs Office (IPO), a unit within the Vice Provost Global Engagement portfolio that develops and implements international mobility programming for undergraduate students. The incumbent has responsibility for the effective management of team members, programs and services within the office and for developing and implementing strategies, partnerships programs and policies to enhance a university-wide approach to undergraduate student mobility for exchange, study abroad, short term and summer programs.

Working in collaboration with the leadership team, the incumbent frequently interacts with senior level internal and external stakeholders and provides superior project management skills to implement high priority projects, including leading cross-unit teams. With the senior leadership team, the Associate Director will play a key role in implementing a university-wide approach to, and expanded vision for, undergraduate student international mobility. This position provides expert advice to support university-wide decision making and business development related to global engagement, mobility programming, funding, and network opportunities, as they relate to the portfolio.

The Associate Director, Global Mobility Programs is a high visibility role that liaises with senior administrators and external stakeholders regarding all matters related to student mobility and international programs and acts as an advisor to facilitate decision making at an executive level. Due to the requirements of the role, flexibility and adaptability to travel internationally may be required.


KEY RESPONSIBILITIES:
• Lead the research, development, implementation, and management of programs and strategic priorities within the International Programs Office as well as daily operations.
• Apply expert knowledge of international education to advise the Vice-Provost, Global Engagement leadership team on and to implement new programs, institutional initiatives, external funding opportunities, administrative structures and processes that will advance Queen’s global mobility programs.
• Develop, implement and enhance a university-wide approach to undergraduate student mobility, working closely with senior leadership team and campus stakeholders.
• Lead the business development for new partnership programs for student mobility including partner identification and relationship management, program design, implementation and evaluation in collaboration with senior leadership, partnerships team and campus stakeholders. This includes development and execution of new study abroad programs, enhancement of existing programs, and development of short-term faculty-led programs at the undergraduate and graduate level.
• Lead the promotion of international opportunities in line with the university’s goals for global mobility opportunities for both incoming and outgoing students that align with their academic and professional goals.
• With partnerships team, lead mobility scholarship opportunities and programs, designing and submitting proposals, liaising with key funding stakeholders, administering budgets, and coordinating with relevant units across campus to implement the funded initiatives.
• Work with Faculties and partner universities to ensure exchange program and study abroad credits are integrated smoothly into degree plans and oversee the review and approval processes for credit transfer from host institutions.
• Develop and implement policies and procedures that support high quality international experiences for students and that promote inclusive education.
• Work collaboratively with the senior leadership team on the implementation of and ongoing execution of high priority, institutional and multi-institutional strategic initiatives managing and executing projects, setting clear timelines and expectations for project goals and outcomes.
• Conduct research, surveys and analysis, synthesizing and interpreting data related to international mobility programs for senior leadership to inform recommendations.
• Work with international consortia and networks to ensure maximum benefit to the university from their programs and services.
• Contribute to the annual budget submission process and monitor financial oversight of the International Programs Office.
• Represent the university at international events and activities as required.
• Promote a culture that supports diversity, equity and inclusion in the workplace and acknowledge diverse ideas and the interests of all stakeholders when making decisions.
• Plan, prioritize and manage the work of employees, providing strategic and tactical advice, guidance and coaching. Identify the need for staff resources, participate on staffing committees, and make effective recommendations regarding employee selection.
• Manage performance by establishing performance standards, reviewing and evaluating performance and conducting formal performance reviews on an ongoing basis.
• Assess staff training and development needs and ensure that employees receive training required to improve and sustain successful performance.
• Investigate, address and resolve employee/labour relations issues, including disciplinary matters.
• Make decisions or effective recommendations on matters involving possible discipline, discharge and probationary termination.
• Complete other duties in support of the unit as required.

REQUIRED QUALIFICATIONS:
• University degree in a relevant field. Graduate degree preferred.
• Minimum of five years of demonstrated experience in student international mobility programming or student services at a management or senior contributor level in a post-secondary institution.
• Minimum of five years of progressive administrative and project management experience.
• High level of knowledge of the global higher education environment, as well as international education engagement.
• Demonstrated experience in business development, strategic planning, data acquisition and analysis, and report writing.
• Excellent relationship building skills.
• Advanced Microsoft Office skills, specifically Excel and PowerPoint.
• Broad knowledge of university administrative processes, systems and regulations is considered an asset.
• Consideration will be given to an equivalent combination of education and experience.
• Valid Passport required.

SPECIAL SKILLS:
• Advanced analytical and problem-solving skills, including the ability to synthesize data from a variety of sources, to facilitate senior management decision making.
• Exceptional attention to detail with superior organizational, project management and planning skills to manage multiple priorities and make decisions regarding competing and sensitive. priorities in a confidential, fast-paced and demanding environment.
• Excellent oral and written communication skills, including presentation skills.
• Ability to think and act strategically and creatively.
• Strong relationship building and negotiation skills to foster positive, collaborative working relationships and build professional credibility amongst senior executives.
• Ability to lead and motivate others within a high-functioning team environment.
• Excellent intercultural communication skills and demonstrated commitment to diversity and inclusivity.
• Proven ability to negotiate and influence business decisions and direction.
• Excellent interpersonal skills with an ability to deal with sensitive issues in a confidential and professional manner, demonstrating tact, diplomacy and effective judgement.
• High level of technical literacy and acumen.
• Demonstrated knowledge of risk management issues related to international programs.
• Proven ability to effectively work on own or collaboratively within a diverse team environment; demonstrated respect for diversity and promotion of inclusion in the workplace; demonstration of planning and actions that consider the diversity of those involved or affected.
• Ability to initiate, take ownership, and work effectively on diverse and complex issues under tight time constraints.

DECISION MAKING:
• Provide advice, support and guidance on a wide variety of complex matters related to the office and its portfolio.
• Provide recommendations and strategies based on knowledge and analysis of trends in global engagement in post-secondary institutions.
• Develop a range of solutions for global engagement and evaluate options.
• Identify opportunities for improvement and provide recommendations for changes, including the introduction of new policies, procedures, and processes and reporting mechanisms, to best address the needs of multiple senior administrative offices.
• Determine appropriate strategies for conducting research and gathering background information.
• Determine communication and action plans to effectively implement projects.
• Prioritize own work and work of project team members in accordance with evolving and/or competing priorities. Determine appropriate assignment of resources, evaluate progress on assigned work of project team members, assist in solving problems and suggest directions that would result in timely and accurate completion of tasks.
• Interpret requests from external agencies and institutions and determine appropriate responses.
• Determine priorities and make decisions about staff utilization and the assignment of work to achieve optimum efficiencies and productivity.
• Resolve problems and decide when to refer highly complex and/or sensitive matters along with collected background information and recommendations for problem resolution, to senior leadership.
• Determine priorities and make decisions about staff utilization and the assignment of work to achieve optimum efficiencies and productivity.
• Assess employees’ training needs and make recommendations for internal or external training to attain proficiency.
• Monitor and assess output and the quality of employees’ work and recommend the need for formal training or development plans to management and identify possible staff performance and/or disciplinary issues.
• Evaluate job candidates and make effective recommendations on suitable hires.
• Make decisions and/or effective recommendations regarding transfers and promotions.
• Evaluate employee performance and decide on appropriate training or coaching to address lack of proficiency in carrying out responsibilities, or remedial action for staff disciplinary situations.
• Assess investigation outcome of grievances and make effective recommendations on appropriate course of action or next steps on grievances.
• Make effective recommendations on level of discipline up to discharge and probationary termination.