A world free of the effects of diabetes is our vision. That’s why we’re working together to improve the quality of life of people living with diabetes. We’re sharing knowledge and creating connections for individuals and the health-care professionals who care for them; advocating through public policy; and funding research to improve treatments and find a cure to end diabetes.

Join our dedicated, talented Diabetes Canada team and together, #LetsEndDiabetes!

Role Overview

The Manager, Web Experience ensures Diabetes Canada’s (DC) websites: diabetes.ca and guidelines.diabetes.ca are accessible, stable, and aligned with DC’s mission and business goals. This role focuses on maintaining and optimizing web operations ensuring accessibility compliance, managing content updates, and overseeing vendor relationships. The role also defines web strategies that drive fundraising, mission delivery, and brand campaigns.  

The role includes managing one direct report and using data insights to recommend improvements that enhance user experience and engagement.  

Contract Duration: This job posting is for a 13-month contract, to cover a role on parental leave. 

Location: Diabetes Canada’s national office is at 1000–170 University Avenue, Toronto, Ontario. We offer a flexible work arrangement, allowing employees to work remotely while occasionally coming into the office as required by their manager or the organization.

This role includes, but not limited to: 

Website Management & Optimization 

• Oversee daily operations of diabetes.ca and guidelines.diabetes.ca, ensuring quality, stability, and continuous improvement. 
• Manage our developer agency partner: prioritize tickets, assign projects, monitor QA, and manage the annual maintenance budget. 
• Collaborate with the Healthcare Professional (HCP) team to plan and deploy chapter and tool updates for guidelines.diabetes.ca 
• Coordinate routine updates and site clean up in preparation for redesign and migration; assign tickets to staff or vendors and ensure QA before publishing.  

Accessibility & Compliance 

• Lead AODA audits and coordinate fixes with HR, IT, and external auditors. 
• Track, document, and report accessibility progress to meet provincial compliance requirements.  

Strategy & Reporting 

• Partner with internal teams to shape web strategies that supports campaigns and organizational goals. 
• Provide monthly insights and recommendations for organizational reports. 
• Analyze performance data to identify opportunities for engagement and conversion improvements. 

Redesign Support & Leadership 

• Contribute to the diabetes.ca redesign project, ensuring alignment between current operations and future planning. 
• Manage and coach one direct report (Digital Marketing Coordinator) and foster cross-team collaboration for seamless digital experiences. 

The ideal candidate possesses: 

• 5–7 years managing large-scale, content-driven websites in a complex environment. 
• Strong understanding of AODA/WCAG, CMS management, SEO, UX/UI, and analytics. 
• Experience managing vendor relationships and operational budgets. 
• Proficiency with tools such as Google Analytics 4, Tag Manager, HotJar and CMS platforms (Kentico).  
• Strong project and time-management skills. 
• Analytical thinker who uses data to guide decisions. 
• Collaborative, detail-oriented, and highly organized. 
• Excellent communicator who can translate technical needs for non-technical teams. 
• Passionate about accessibility, user experience, and continuous improvement. 
• Proficient with Microsoft Office suite; familiarity with Asana (project management application) is an asset. 
• Understands and demonstrates a commitment to Diabetes Canada’s Mission, Vision and Core Values. 

What Diabetes Canada Can Offer You

• A meaningful role, making a difference every day for people living with or at risk of diabetes.
• An entrepreneurial environment, working for a national organization where you feel valued, recognized, and rewarded.
• A high-performing, collaborative team environment and a commitment to building a healthy and engaged work culture.
• A flexible work agreement policy in place allows employees to work regularly remote and/or hybrid schedule.
• Comprehensive group benefits plan (health and dental).
• Access to a mental wellness app offering guided mediation and self-guided learning on a wide range of topics.
• Generous paid time-off benefits include additional paid holidays beyond the recognized provincial statutory holidays, and an end-of-year holiday office closure.
• A work culture committed to fostering a diverse and inclusive workplace that celebrates differences and provides equal opportunities for all.

Our Core Values:

ACE-IT: Agility, Collaboration, Excellence, Integrity, Taking Initiative

Must be legally eligible to work in Canada and, where applicable, must have a valid work permit or study permit that allows the candidate to fulfill the requirements of the role.

Diabetes Canada welcomes applications from all qualified candidates, including people of all genders, Indigenous peoples, persons with disabilities, and members of visible minorities.  We value a diverse workforce that reflects the communities we serve.

We are committed to accommodating people with disabilities as part of our hiring process.  If you require accommodations, please advise us during the recruitment process.

We thank all interested applicants; however, only those selected for an interview will be contacted.