Job Posting: Operations Manager

Location: Bragg Creek, AB
Position Type: Permanent, Full-Time (32 hours per week)

ABOUT US

The Bragg Creek Community Association (BCCA) operates the Bragg Creek Community Centre — a vibrant gathering place where our community connects, learns, works, and plays. We are proud to serve the greater Bragg Creek area through programs, events, services, and facilities that build community.

For us, it’s not just a workplace; we’re a team with heart and we’re passionate about where we live and work.

You can learn more about our community and the BCCA at https://braggcreekca.com/.

WHAT WE OFFER

• Opportunity to work in and contribute to a fun-loving, open and sharing community with a facility that provides space for mental, physical, and emotional well-being!
• Flexibility in determining specific work schedules!
• Generous time-off options!
• Experience working in a charming, inviting small town, that is a sought-after destination only 20 minutes from Calgary!
• Discounted fees for access to Community programs and services!
• Community surrounded by natural beauty and trails that lead through the Foothills! and,
• The opportunity to play a critical role on a team that makes a positive impact on the community!

THE OPPORTUNITY

The Operations Manager plays a key leadership role at BCCA, overseeing facility operations and ensuring financial targets are met, so that the Centre runs smoothly, safely, and sustainably. Working closely with staff and the Board of Directors, this position combines roll-up-the-sleeves leadership with operational management — helping bring our mission and vision to life every day.

KEY RESPONSIBILITIES

Facilities & Operations Management

• Oversee all aspects of BCCA facility management, including maintenance, upgrades, office technologies and capital projects. 
• Lead facility and equipment lifecycle and preventative maintenance planning to ensure long-term performance.
• Develop and implement operational strategies, plans, and policies that support organizational goals.
• Ensure compliance with all relevant health, safety, and regulatory requirements.

Financial & Fund Development

• Manage the overall organizational budget and support financial planning in collaboration with the Board Treasurer and bookkeeper.
• Prepare monthly financial reports and oversee the annual audit process.
• Research, develop and support revenue generation and grant strategies to ensure long-term sustainability.
• Monitor and manage expenses to meet financial targets and ensure efficient use of resources.

Leadership & Community Relations

• Supervise facilities-related staff and contractors, including maintenance, cleaning/caretaking, and bookkeeping functions.
• Report regularly to the Board of Directors, supporting governance and strategic initiatives.
• Act as liaison with Rocky View County and other key partners, advocating for community and organizational needs.
• Collaborate and support programs, services, rentals, and events that increase facility usage, revenue, and community engagement.
• Assist with and support community-facing, front desk duties, as needed.

QUALIFICATIONS – our ideal candidate will have the following qualifications:

Education:

• Diploma or degree in a relevant field (e.g., Business, Operations, Facilities Management) or a relevant skilled trade.
• Certifications such as Recreation Facility Master Operator Certificate (RFMOC), Safety Operator Certificate, or Recreation Facility Management Certificate are considered assets.

Experience:

• 5+ years of experience leading operations and/or facilities teams, ideally within a non-profit or community organization.

Skills & Attributes:

• Strong leadership and problem-solving skills; able to prioritize and delegate effectively.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with diverse stakeholders.
• Solid financial acumen and budget management experience.
• Proficiency with Microsoft Office and general business operations software.

WORKING CONDITIONS

• Reports to the Executive Committee of the Board of Directors.
• Direct reports include the Facilities Supervisor, Cleaner, and Bookkeeper.
• Works alongside and in deep collaboration with Community Engagement Lead and Rentals Lead.
• 32 hours per week, with some flexibility for hybrid work arrangements.
• Some evenings and weekends required for events or community activities.
• On-site required for the majority of hours worked at the Bragg Creek Community Centre; ability to move comfortably around the facility and outdoor grounds.

Join us in strengthening the heart of Bragg Creek — where community comes together!