Position Title: Case Manager – Wellspring Pre-program
Reports To: Program Manager
Hours of Work: 40 hours per week

Location: Brightwood Camp, 52527 Range Rd 72, Evansburg

Our Vision

At Hope Mission, our vision is that every person we serve—men, women, youth, and children—will come to know Jesus Christ as their personal Lord and Saviour. We believe this vision is fulfilled when all staff serve diligently, strengthen others, and uplift lives in the name of Christ.

Job Summary

The Case Manager for the Wellspring Program supports marginalized women on their journey of healing from trauma and addiction through a holistic, Christian-based approach. In this role you will facilitate classes, provide individualized support for clients, and coordinate case management services that foster recovery and growth.

Major Duties & Responsibilities

Program Participation & Spiritual Leadership

• Support women dealing with addiction, mental health challenges, and trauma.
• Build relationships that focus on the heart, not just the behaviour; address issues arising within the program environment.
• Participate in spiritual leadership: prayer, team support, and devotion.
• Support team members and contribute to a collaborative, faith-based culture.
• Maintain weekly records of program sessions and case management activities.

Program Coordination & Facilitation

• Facilitate groups and classes with strong group facilitation skills.
• Participate in program development, implementation, evaluation, and revisions.
• Schedule guest speakers or volunteers when needed, and supervise volunteers or practicum students if applicable.
• Connect clients to mental health, housing options, and community advocates.
• Attend weekly meetings with Wellspring staff to review program delivery and client progress.

Case Management & Client Support

• Meet weekly with individual clients to help them identify and face fears, with the support of God and community.
• Employ constructive conflict-resolution and disciplinary processes as needed.
• Monitor client calendars, follow up on meetings and appointments, and assess individual recovery plans.
• Advocate for clients when they break building policies or need additional support.
• Demonstrate a non-judgmental attitude toward all clients and work with an understanding of the Stages of Change and Motivational Interviewing techniques.
• Guide clients through the Genesis Process tools and recovery framework.

Self-Care & Professional Development

• Meet monthly with the Program Manager or Coordinator to review workload and well-being.
• Adhere to the defined work hours and responsibilities.
• Debrief regularly with a designated support person and access support services as required.
• Maintain clear boundaries between staff responsibilities and resident responsibilities.
• Engage in ongoing learning: attend courses, network within the community, and stay current with relevant literature.

Additional Responsibilities

• Report relapse or occurrence feedback to the Manager.
• Ensure participants on your caseload maintain good community standing (e.g., room tidiness).
• Perform other duties and special projects as assigned by the Manager.
• Must be able to work independently and in group settings under pressure, while maintaining a flexible schedule.
• Willingness to assist with or volunteer for fundraisers.
• As a Christian organization, employees must agree with and sign the Hope Mission Statement of Faith.
• Must be legally eligible to work in Canada full-time, provide a criminal record check including the vulnerable sector, and adhere to all Hope Mission policies and procedures.

Educational Requirements

• Degree in Social Sciences, Nursing, Pastoral Studies, or a related field.

Minimum Qualifications & Skills

• Agreement to undergo Genesis Process training.
• Strong analytical skills and sound decision-making ability.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and ability to engage effectively with diverse populations.
• Able to lead, mentor, and support a small team.
• Experience with ETO (Efforts to Outcome) is an asset.
• Intermediate proficiency in Microsoft Office.
• Experience in addiction and mental health services.
• Valid Class 5 driver’s licence.

Other Requirements

• Being a non-denominational Christian Organization, we require our employees to be in agreement and sign the Hope Mission Statement of Faith.
• Cover letter stating why you would like to work with a Christian organization.
• Must be legally entitled to work in Canada on a full-time basis.
• Able to provide Criminal Record Check with a Vulnerable Sector Search and a Child Intervention Record Check
• A letter of reference from a ministry or church is an asset
• Adherence to Hope Mission’s Policies and Procedures

We thank all applicants for their interest; however, only those selected for an interview will be contacted.