Community Support Worker (Level 1) – Overnights - Full-Time, Permanent – Crisis Call Diversion (CCD) Program

Are you passionate about mental health and making a difference in your community? Join CMHA Today!

Why Join CMHA Simcoe County?

- Generous paid time off

- We’re a growing organization, which means growing opportunities!

- Enjoy free EFAP, with special discounts for you and your family

- Exemplary Standing with Accreditation Canada.

- Paid Training and Professional Development Opportunities

- A 35 hour/week work schedule

- Committed to implementing an evidence-based DEI Action Plan

- Located north of the GTA; Simcoe County offers a blend of rural charm and modern amenities, with access to outdoor activities on Georgian Bay and Lake Simcoe.

Do you need assistance applying? Please contact our HR Team at

Position Summary: The Canadian Mental Health Association, Simcoe County Branch seeks a Community Support Worker (CSW), who is a partnership between CMHA Simcoe County Branch (CMHA SCB) and the Ontario Provincial Police (OPP), specifically the OPP Provincial Communications Centre (PCC) for call taking and dispatching police calls for service. CMHA SCB staff are positioned at the PPC to work with call takers and dispatch to divert non-imminent risk mental health calls away from a police response and toward a more appropriate mental health response. This is a full-time night shift position.

What You'll Do:

Crisis Call Handling

• Work in a call centre environment at the OPP Provincial Communications Centre, prepared to take calls during assigned shifts and provide immediate support to individuals in crisis. Follow up support is provided.

Empathetic Engagement and De-escalation

• Build rapport with callers using empathetic listening and active engagement techniques, applying the crisis intervention model to help de-escalate situations.

Assessment and Support Planning

• Accurately assess calls using Crisis Call Diversion tools, explore mental health concerns with callers, and collaboratively identify alternatives to emergency services.

Resource Navigation and Referral

• Offer relevant information, resources, and referrals tailored to the caller’s needs, supporting access to appropriate community services.

Documentation and Confidentiality

• Complete timely and thorough documentation for each call, clearly outlining the nature and outcome while maintaining strict confidentiality standards.

REQUIRED QUALIFICATIONS:

• At least four (4) years of clinical experience working with individuals affected by mental illness and with addiction issues.
• Must be one of the following: Human Service Worker, Social Service Worker, Addictions Diploma or a University degree in human services-related field, preferably in Social Work, Psychology or Nursing.
• Registration in good standing preferred with one of the following six colleges: The College of Psychologists of Ontario, the Ontario College of Social Workers and Social Service Workers, the College of Nurses of Ontario, the College of Occupational Therapists of Ontario, the College of Physicians and Surgeons of Ontario, or the College of Registered Psychotherapists of Ontario.
• Thorough knowledge of the mental health field including current DSM classifications, crisis intervention and concurrent disorders.
• Knowledge of relevant legislation including the Mental Health Act, 1990 and the Personal Health Information Protection Act, 2004.
• Must have a reliable source of transportation.
• Fluency in French or another second language would be an asset.
• Legally entitled to work in Canada.

SALARY SCALE:

CSW Level 1: $49,413 - $55,146 *per annum

*pro-rated based on hours worked

*plus shift premium as per policies

HOURS OF WORK:

• 70 hours over a 2 week pay period (five, 12-hour shifts & one, 10-hour shift) rotational night shift work based on a 7 day staffing schedule.
• Ability to work within a flexible framework to respond to program needs that includes overnights, evening and weekend hours.

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Recruitment Reason: Current Vacancy

CMHA Simcoe County Branch is an equal opportunity employer committed to fostering a healthy and positive work environment. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, 1990 CMHA Simcoe County Branch will provide accommodations throughout the recruitment and selection process to applicants with disabilities. CMHA Simcoe County Branch supports the recovery of people with mental illness and promotes diversity in the workplace. We welcome all applicants including persons with lived experience, women, Indigenous people, people with disabilities, and members of the 2SLGBTQ+, visible minority and immigrant communities to apply. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Education:

• DCS / DEC (preferred)

Work Location: In person