POSITION TITLE: Adult Case Manager

REPORTS TO: Team Lead, Shelter and Outreach

POSITION TYPE: Full Time, Permanent

LOCATION: Calgary, Alberta

SALARY RANGE: The salary range for this position starts at $50,169 (Actual salary will be determined based on the candidate's relevant years of experience and educational qualification)

JOB CLOSING DATE: Until Suitable Candidate is Found

What We Do: 

Discovery House Family Violence Prevention Society provides a continuum of care and integrated wrap-around services to women and their children fleeing domestic violence. We facilitate transitional housing and offer longer-term, safe places for women and children to call home while they begin to rebuild their lives. Discovery House is about hope and healing using trauma-informed care practices.

What Our Employees Love:

• Three weeks of vacation to start.
• A blend of community engagement, office collaboration, and flexibility in planning the work day to support both impactful work and work-life balance.
• Additional time off including Wellness Days, Professional Development Days, and Sick Days.
• Benefits Package and Employee and Family Assistance Program.
• A dog friendly workplace.
• We observe all Statutory Holidays (including the optional ones), and employees may substitute religious holidays for celebrations that are relevant to their cultural identity.
• Opportunities to actively participate in various committees including Health & Safety, Equity, Diversity & Inclusion, Indigenous.
• A 2SLGBTQ+ welcoming environment.
• Potlucks, celebrations, work-life balance, and plenty of fun.
• Being a part of a reputable not-for-profit organization (7-time winner of Top 100 Rated Charities in Canada!)

We are building towards an inclusive and equitable workplace that reflects the diversity of the communities we live in, creating the opportunity for every employee to reach their potential.  We welcome applications from people in all underrepresented groups, believing we are at our best when everyone has a seat at the table. If you some but not all the qualifications for the position, but are willing to learn, we invite you to apply. Accommodations are available upon request throughout every stage of our recruitment process.  

Join our team and be part of a transformative organization committed to ending domestic violence. As advocates of Empowerment, we believe in unlocking the potential in every individual, fostering resilience, and empowering positive change. Our Tenacious spirit drives us to get things done and make a lasting impact, while our commitment to Inclusion ensures that everyone belongs and is welcomed in our community. Embracing Curiosity, we continually learn, innovate, and adapt to break the cycle of domestic violence. Through Collaboration, we build strong connections and work collectively to create a safer, more equitable world for all. If you're passionate about making a difference, join us in our mission to empower, thrive, and create positive change together. 

What You’ll Do:

We are seeking a dedicated and compassionate Adult Case Manager to join our team. This position will primarily report to the Shelter Team Leader and provide case management support. The role will also collaborate with our multidisciplinary teams, with responsibilities that may extend to other caseloads and organizational projects as needed.

• Completes a thorough assessment of the client’s needs that will identify any barriers to maintaining safe and stable housing as well as any additional service needs of the family  
• Develops an individualized family action plan for wrap-around service needs in collaboration with the client family and the case management team 
• Coordinates and monitors wrap-around service planning for the client family  
• Supports the client family to navigate systems (financial, legal, mental/physical health) ; works with clients to develop monthly budgets and improve their financial literacy  
• Provide outreach support, including meeting clients in the community, in their homes, and accompanying them to appointments to ensure safe access to services and resources
• Advocates on behalf of the client and provides information about and/or referrals to appropriate community agencies and resources  
• Collaborates with community agencies and partners regarding the needs of the client family   
• Support programming and child development initiatives
• Maintain accurate and up-to-date case notes, assessments, and safety plans
• Completes and oversees a transition plan for clients who are ready to become fully independent of the program  
• Transport clients in personal vehicle when necessary, ensuring safe access to services and appointments
• Advises Team Lead on any issues that arise with clients 
• Other duties as required 

This position is primarily on-site. The majority of work for this role involves supporting the shelter program, which requires consistent on-site presence due to the nature of the work and client needs, including accompanying clients to appointments to support access to services and resources. This role also includes an outreach component to provide continuing client support.

This position is required to work evenings as needed.  The specific work arrangement will be determined based on program needs.

What You’ll Bring: 

• Bachelor’s Degree in Social Work or related area and 2 years of experience; an equivalent combination of education and experience may be considered 
• Registration with Alberta College Of Social Workers (ACSW) or College of Alberta Psychologists (CAP), or equivalent, is an asset, and is required for those who are eligible.
• Understanding of trauma-informed practice and crisis management 
• Knowledge of the Housing First model, Harm Reduction model, and women’s shelters  
• Understanding of the intersection between domestic violence, poverty, and homelessness 
• Strong interpersonal and organization skills 
• Ability to work independently and within a team environment 
• Strong communication and conflict resolution skills
• Valid driver’s license and reliable vehicle required, accompanied by a minimum of $2 million liability insurance coverage and business insurance (or documented provision from the insurer that allows for the occasional transportation of clients) 

The successful candidate will be required to complete a Criminal Record and Vulnerable Sector Check and an Intervention Record Check.