Burnaby Neighbourhood House is a non-profit organization, offering a wide range of supportive programs and services that address the diverse needs of local residents.  Located on the traditional, unceded territories of the Coast Salish Nations, we are a volunteer driven community-funded agency with a unique focus on neighbours supporting neighbours.

It’s a key position that requires a positive, enthusiastic individual who will provide leadership in the front reception to create a welcoming and inclusive environment and will support the overall coordination functions of the office.

General Duties and Responsibilities:

•         Promote Neighbourhood House program philosophy by ensuring programs have the opportunities to interconnect and achieve participant integration across program areas.

•         Oversee the front reception including phone, hospitality service, resource and referral services, membership processing and database maintenance and welcoming place.  

•         Provide support, supervision, training, orientation and scheduling of office and engagement  volunteers.

•         Handle simple cash transactions such as collecting payment, issuing receipts, etc

•         Create the physical welcoming space: coffee and tea, furniture, celebration of holidays and events.

•         Provide clerical and administrative support to the management and staff: Arrange meetings, schedule appointment, room booking and prepare agendas and take minutes at meeting as required.

•         Perform other duties as required.

Qualifications:

•         Degree or diploma in social services or equivalent work/education experience

•         Excellent cross-cultural communication and interpersonal skills.

•         Experience working with and providing support to volunteers

•         Knowledge and awareness of issues surrounding diversity and multiculturalism.

•         Excellent computer skills and experience. 

•         Excellent organizational skills and experience with maintaining office systems.

•         Ability to work in a busy and interruptive work environment.

•         Ability to work independently and as part of a team.

•         Experience working in a community-based organization an asset.

•         First Aid certification

•         Second language an asset.

Accountability: This position reports to the Program Director

Hours & Pay Rate:  20 Hours per week. $23.86/hr.

Extended Health benefit package (after 3 months).  This position is a one year term position, and renewable based on available funding.

Start Date:  As soon as possible

Deadline:  Until position filled