Burnaby Neighbourhood House is a non-profit organization, offering a wide range of supportive programs and services that address the diverse needs of local residents. Located on the traditional, unceded territories of the Coast Salish Nations, we are a volunteer driven community-funded agency with a unique focus on neighbours supporting neighbours.
It’s a key position that requires a positive, enthusiastic individual who will provide leadership in the front reception to create a welcoming and inclusive environment and will support the overall coordination functions of the office.
General Duties and Responsibilities:
•Promote Neighbourhood House program philosophy by ensuring programs have the opportunities to interconnect and achieve participant integration across program areas.
•Oversee the front reception including phone, hospitality service, resource and referral services, membership processing and database maintenance and welcoming place.
•Provide support, supervision, training, orientation and scheduling of office and engagement volunteers.
•Handle simple cash transactions such as collecting payment, issuing receipts, etc.
•Create the physical welcoming space: coffee and tea, furniture, celebration of holidays and events.
•Provide clerical and administrative support to the management and staff: Arrange meetings, schedule appointment, room booking and prepare agendas and take minutes at meeting as required.
•Perform other duties as required.
Qualifications:
•Degree or diploma in social services or equivalent work/education experience
•Excellent cross-cultural communication and interpersonal skills.
•Experience working with and providing support to volunteers
•Knowledge and awareness of issues surrounding diversity and multiculturalism.
•Excellent computer skills and experience.
•Excellent organizational skills and experience with maintaining office systems.
•Ability to work in a busy and interruptive work environment.
•Ability to work independently and as part of a team.
•Experience working in a community-based organization an asset.
•First Aid certification
•Second language an asset.
Accountability: This position reports to the Program Director
Hours & Pay Rate: 35 Hours per week. $23.86/hr. Upon successful completion of probation period, we offer 10 sick days per year, 2 weeks paid vacation, extended health benefits, RRSP benefits and professional development opportunities.

Start Date: As soon as possible

Deadline: Until position filled