Action for Healthy Communities (AHC) is a non-profit, charitable organization dedicated to building the capacity of individuals and groups to improve their lives and communities. Through mentorship, training, and community development, AHC supports inclusive growth, empowerment, and well-being across diverse populations. Our work is grounded in the values of collaboration, engagement, participation, personal development, Inclusivity, innovation, and excellence.

Position Summary

The Client Engagement Facilitator (CEF) will support the AHC EMPOWER project designed to offer professional women who are newcomers to Canada, career empowerment through three pathways – employment, entrepreneurship and education & skills development.

Working under the supervision of the AHC Economic Empowerment Liaison, the CE Facilitator’s role is focused on two primary responsibilities – a) facilitating direct client supports including outreach and intake, short-term 1-1 counselling, pathfinding and follow-up supports to help guide participants execute their career plans through the three pathways - employment, entrepreneurship, and education & skills development, and assists with all related stakeholder and EMPOWER project’s group engagements and events; b) facilitating development improvements ongoing maintenance of the AHC ActionBiz web-platform activities including coordinating vendor services, web-portal design and content improvements, membership engagement -onboarding/user-experience, monitoring  engagement, troubleshooting issues, and working with AHC’s IT and Communications team to implement improvements. Additionally, the CEF maintains participant data, produces progress reports, and performs project’s administrative duties as needed.

Key Responsibilities

1. Planning Project Engagements Responsibilities: 

Assist the Economic Empowerment Liaison in overall project planning and strategy development:

• Outreach planning and rollout process to enroll target participants
• Support the creation of support for each engagement pathway - entrepreneurship, employment and skills development, assisting in the creation of tools and resources for client coaching, mentoring, exposure events, workshops, and other individual supports
• Establish seamless process to refer clients to other AHC programs for wraparound services.

2. Implementation and Delivery Responsibilities:

Community Outreach and Stakeholder Engagements

• • Conduct outreach and intake to facilitate the enrollment of professional newcomer women and youth interested in accessing the EMPOWER project supports offered to assist participants seeking employment, pursuing entrepreneurship and/or skills development.

• Support the Economic Empowerment Liaison in facilitating stakeholder engagements with project partners in all pathways and assist in the development of project stakeholder MOUs
• In coordination with the Economic Empowerment Liaison, attend community events and forums o promote the EMPOWER project and overall AHC services and programs.

Individualized Supports

• Facilitate 1-1 assessments, counselling and follow up sessions to assist participants in identifying needs for support, creating personalized goals and action plans, resume development, job search supports, referrals and community/industry connections, pathfinding to resource/service providers.
• In collaboration with the Economic Empowerment Liaison, facilitate the delivery of employment and business counseling, coaching and mentorship supports guiding clients to navigate their pathways of choice -  employment and entrepreneurship and further education/training.
• Facilitate collaborations with employer partners to organize work exposures, on-job training, job-shadows/tours, business tours, mentorship opportunities etc.

Group Supports – Workshops and Events

• Assist the delivery of workshops, panels, and experiential activities.
• Organize networking and peer learning activities.

Cross Program Engagement and Collaboration

• Coordinate with all AHC programs for integrated service delivery – with proper tracking of clients assisted in all three pathways – employment, entrepreneurship and education/skills development.
• Support logistics planning for collaborations with external agencies.

Management of AHC ActionBiz Digital Engagement Platforms

• Manage ongoing maintenance of the AHC ActionBiz web-based portal including content update, membership engagements and on/off boarding, digital outreach and marketing, stakeholder communications and oversee
• Collaborate with internal AHC IT and communications team to optimize platform functions including ongoing technical vendor’s maintenance support.

Monitoring and Evaluation

• Track participants and overall project outcomes, analyze feedback and contribute to reporting and knowledge sharing.

3. Administrative Responsibilities:

• Maintain accurate records in AHC databases and assist with reporting,
• Support fund development, contract management, and procurement/expense tracking processes.
• Perform other relevant duties as assigned

Required Qualifications, Experience and Competencies:

Qualifications and experience

• Education and Experience: Bachelor’s Degree in Business, Communication, Marketing, Career Development, or related field; 2+ years facilitating employment, entrepreneurship, or newcomer integration supports; mentoring and youth development experience required.
• Communication: Strong communication and interpersonal skills, active listening, and ability to build rapport with diverse clients.
• Facilitation & group management: Ability to facilitate and guide discussions, manage group dynamics, and create a positive learning environment. Strong facilitation, coaching, and engagement skills across diverse populations.
• Organization and Time Management: Proven ability to manage multiple tasks, prioritize tasks, and meet deadlines. Strong skills in planning, organizing delivery of tailored workshops, mentorship supports and practical exposure opportunities
• Client-Centred Practice: Empathetic, culturally sensitive approach with experience supporting newcomer women, youth, and racialized communities.
• Partnership Development: Experience building and maintaining formal partnerships with employers, service providers, educational institutions, and community organizations.
• Digital Competency: Proficient with MS 365/Office Suite, Google Workspace, and virtual learning tools; experience with web platforms or intermediate web design/coding is an asset.
• Outreach and Recruitment: Demonstrated success in outreach, participant recruitment, onboarding, and assessment processes.
• Reporting & Data Management: Experience preparing evidence-based reports for stakeholders and funders and maintaining accurate client records for monitoring and evaluation.

Working Conditions

• Office Environment - In-person (occasional remote/virtual work). - some evening and weekend work may be required.
• Police Information Check including vulnerable sector search within six (6) months.
• Class 5 Driver’s License - a clean driver’s abstract - a reliable vehicle required, as occasional travel is required to various locations in the greater Edmonton region.