The Memorial Society of BC is a not-for-profit, non-denominational, consumer advocacy organization formed in 1956. We are an objective source of education and information regarding the funeral sector. We provide our members with access to ethical and affordable funeral providers and support our members in end-of-life planning.   

If you would like more information about the Society, please visit us at memorialsocietybc.org

Position Summary

We are looking for a dynamic and compassionate individual to join our Member Support team.   Member Support is committed to helping members with all kinds of inquiries and play an invaluable role in helping families with referrals and support upon the death of a member. Another part of this role is to help raise awareness and promote the Memorial Society of BC to diverse constituencies through outreach and education activities. Member Support is often the first point of contact for the organization and requires a professional, enthusiastic and positive approach.  

Reporting to the Executive Director, this is a part-time position that offers an exciting opportunity for an individual wishing to make a difference in end-of-life planning.  

Member Support – 14 hours/week

•         Support new and existing members with diverse inquiries and requests for assistance.

•         Reply in timely manner to incoming phone calls and emails; manage incoming and outgoing office mail.

•         Provide knowledgeable and compassionate support and referrals to families when a death occurs. 

•         Adhere to internal protocols to ensure database is consistently and accurately updated.  

•         Process membership applications and payments.              

•         Support regular office administration as required.

•         Other duties as required.

Education & Outreach – up to an additional 12 hours/month to support education & outreach activities

•         Research and identity opportunities to successfully promote the organization to increase membership.

•         Organize and deliver presentations to diverse organizations and community groups. 

•         Staff information booths at community events.

•         Assist in organizing educational webinars on topical issues. 

•         Assist in supporting a small pool of volunteers.

•         Other duties as assigned.

Qualifications 

•         Degree or diploma in social work, community development, hospitality, or combination of training and experience.

•         Exceptional interpersonal skills with positive and outgoing approach and ability to work with diverse clientele. 

•         Experience working with databases and other computer programs. 

•         Solid time management skills and strong ability to problem solve.

•         Strong presentation skills

•         Experience as a volunteer or in volunteer management an asset.

•         Knowledge of not-for-profit organizations preferable. 

•         Knowledge or interest in end-of-life issues is a strong asset.

Position type: Contract, on-going - beginning as soon as possible

Hours: 14 hours per week (with 2 days/week in office), plus up to an additional 12 hours/month

Rate of pay: $25.00 per hour