Wraparound-Service Worker

Confederation Court Community House

Ottawa, Ontario

Full-Time (32 hours/week)

Reports to: Executive Director

About Confederation Court Community House

Confederation Court Community House is a neighbourhood-based nonprofit organization committed to supporting children, youth, and families in a low-income community. We provide responsive, equitable, and strength-based programs designed to reduce barriers, build resilience, and strengthen community connections.

We believe in meeting families where they are, walking alongside them, and creating pathways to stability and well-being.

Position Summary

The Wraparound-Service Worker provides individualized, strengths-based support to families accessing our food bank and family support programs. This role focuses on holistic, client-centered service coordination—helping individuals and families navigate complex systems, access resources, and achieve self-identified goals.

The Worker builds trusted relationships and works collaboratively with internal programs and external partners to reduce barriers related to housing, income security, food access, mental health, education, employment, and community integration.

Key Responsibilities

1. Client Support & Case Coordination

•         Provide one-on-one wraparound support to individuals and families.

•         Conduct strength-based assessments and collaboratively develop action plans.

•         Assist clients in setting achievable goals and monitor progress.

•         Support referrals to community services (housing, healthcare, employment, income supports, legal aid, etc.).

•         Advocate on behalf of clients when navigating complex systems.

2. Food Bank Integration

•         Work closely with Food Bank staff to identify clients who may benefit from enhanced support.

•         Provide intake support and follow-up with families accessing emergency food services.

•         Assist with crisis intervention and stabilization planning.

3. Systems Navigation & Advocacy

•         Support applications for income supports (e.g., Ontario Works, ODSP, child benefits).

•         Assist with housing searches, landlord communication, and housing stabilization.

•         Help clients access childcare, education, employment training, and community programming.

•         Maintain strong working relationships with partner agencies.

4. Documentation & Reporting

•         Maintain accurate and confidential client files.

•         Track service outcomes and report on impact indicators.

•         Participate in case conferencing and team meetings.

•         Support funding and evaluation reporting as required.

5. Community Engagement

•         Participate in community outreach initiatives.

•         Promote awareness of available supports.

•         Contribute to a welcoming, inclusive, and culturally responsive environment.

Qualifications

•         Diploma or degree in Social Work, Social Service Worker, Community Development, or related field.

•         Minimum 2 years’ experience in case management, family support, or community-based social services.

•         Strong knowledge of Ottawa’s social service systems and community resources.

•         Experience working with marginalized and low-income communities.

•         Demonstrated ability to work from a trauma-informed, anti-oppressive, and strength-based lens.

•         Strong interpersonal, communication, and documentation skills.

•         Ability to work independently and as part of a collaborative team.

•         Valid Vulnerable Sector Police Check.

Assets:

•         Knowledge of food security programming.

•         Experience in housing stabilization support.

•         Second language is an asset.

Core Competencies

•         Empathy and relationship-building

•         Crisis response and problem-solving

•         Cultural humility and inclusivity

•         Strong boundaries and professionalism

•         Organizational and time management skills

Working Conditions

•         Combination of office-based work and community outreach.

•         Occasional evening hours may be required.

•         Moderate physical activity (light lifting, community events).

What We Offer

•         Meaningful work that directly impacts families in our neighbourhood.

•         Supportive, community-centered team environment.

•         Opportunities for professional development.

•         Competitive salary based on experience.

How to Apply

Please submit your resume and cover letter outlining your interest and relevant experience to:


Subject Line: Wraparound-Service Worker Application

Application deadline: March 6, 2026

Confederation Court Community House is committed to equity and inclusion. 

We encourage applications from individuals who reflect the diversity of our community.