Ladies in the Family Foundation (LIFF), Alberta Black Therapists Network (ABTN), and HopeAlive Ministry are working in collaboration to execute the 

HERConnect project. LIFF is designated to coordinate the recruitment of contractors to work on the project.

HERConnect project is a groundbreaking initiative that is part of Calgary’s Community SafetyInvestment Framework. The project is a partnership 

between The City of Calgary, the Calgary Police Services, and various community partners seeking to alleviate gaps in crisis and outreach service provision for mental health and addictions in Calgary.  

Through a collaboration between Ladies in theFamily Foundation (LIFF), Alberta Black Therapists Network (ABTN), and Hope Alive Ministry, HERConnect aims to streamline crisis response and follow-up for Black women and girls in Calgary  

Crisis & Case Management Social Worker 

Location: Calgary, Alberta (Hybrid Model)   

Engagement Type: Independent Contractor   

Organization: Ladies in the Family Foundation (LIFF) 

Position Overview 

Ladies in the Family Foundation and their partners (Alberta Black Therapist Network (ABTN) and Hope Alive Ministry (Herconnect )is seeking an experienced and highly skilled Crisis & Case Management Social Worker (Independent Contractor) to provide comprehensive social work services combined with emergency and crisis response support. The role reports to the Therapist lead at ABTN 

This hybrid role requires in-person service delivery in Calgary two days per week (Between 8:00 AM – 5:00 PM), with weekday services delivered remotely. The Contractor will also provide after-hours crisis response as required. 

This is an independent contractor engagement. The successful candidate will invoice for services rendered and is responsible for their own statutory remittances and professional coverage. 

Work Structure 

Hybrid work structure 

In-Person (Calgary):2 days per week, 8:00 AM – 5:00 PM   

Remote Services: Three days a week during standard business hours   

After-Hours On-Call: Evenings (after 5:00 PM) and weekends as required 

The Contractor exercises independent professional judgment while meeting agreed service delivery expectations and response standards. 

 Scope of Services 

✅ Routine Social Work & Case Management Services  

Rate: $45.00 per hour 

These services reflect structured, non-emergency professional support. 

Client Support & Case Management 

• Conduct intake assessments and psychosocial evaluations  

• Develop individualized service and care plans  

• Facilitate scheduled family support meetings  

• Coordinate referrals to housing, healthcare, income support, and community resources  

• Advocate for clients with service providers  

• Conduct routine follow-ups and progress monitoring  

• Case conference with external agencies  

• Prepare court or agency reports (non-urgent matters) 

Preventative & Educational Services 

• Provide coping strategy education  

• Deliver workshops or structured support sessions  

• Conduct non-urgent risk assessments  

• Develop safety plans where no immediate risk exists  

• Community outreach and resource networking   

Administrative & Documentation Duties 

• Maintain accurate and timely case notes  

• Update client records and service logs  

• Prepare monthly summaries or progress reports  

• Routine email and phone communications (non-crisis)  

• Schedule coordination and service tracking  

• Participate in supervision or case review meetings and staff meetings 

Crisis Intervention Services (During Regular Hours) 

Rate: $55.00 per hour 

 Applies when there is active or imminent risk requiring urgent stabilization. 

Examples include: 

• Suicide risk assessment and intervention  

• Domestic violence emergency response  

• Child protection concerns requiring immediate action  

• High-risk conflict de-escalation  

• Urgent safety planning  

• Emergency relocation coordination  

• Crisis stabilization sessions   

• Immediate coordination with police, hospitals, or protective services   

 Services must clearly meet crisis-level criteria to qualify for this rate. 

 ✅After-Hours Crisis Response Services 

Rate: $60.00 per hour   

Minimum billing increment: 1 hour 

 Applies to: 

• Crisis calls received after 5:00 PM (weekdays)  

• Weekend crisis calls  

• Emergency interventions outside scheduled hours    

Documentation & Billing Requirements 

The Contractor must clearly distinguish and document all services under the following classifications: 

✅ Routine Case Management – $45/hr   

✅ Crisis Intervention (Regular Hours) – $55/hr   

✅ After-Hours Crisis Response – $60/hr   

 Required Crisis Documentation: 

Each crisis or after-hours file must include:

• Date and exact start/end time   

• Duration of service  

• Risk level assessment  

• Nature of crisis  

• Interventions provided  

• Outcome and follow-up plan   

All after-hours calls must be verified through phone provider records associated with Ladies in the Family Foundation. 

Invoices must itemize services by category and align with documentation submitted. Incomplete documentation may delay payment. 

Professional & Regulatory Requirements 

• Bachelor’s or Master’s degree in social work (BSW or MSW)  

• Registered and in good standing with the Alberta College of Social Workers (ACSW)  

• Minimum 3–5 years’ experience in complex case management and crisis intervention  

• Demonstrated expertise in risk assessment and safety planning  

• Knowledge of Calgary community resources