Rooted in a strong commitment to cultural and social diversity Family Services of Peel (FSP) is a dynamic multi-service, non-profit organization offering a broad range of supports to individuals, couples and families across our community.  We provide professional counselling, educational programs, employment support services, support for people with developmental disabilities and their families, and dedicated services for those impacted by violence and abuse. Our team of experienced, qualified professionals work from a person-centred, anti-oppressive and anti-racism framework to ensure the highest standards of care for our clients and community. Family Services of Peel currently has a vacancy for a full-time (35-hours/week) Manager of Counselling Programs.

The Counselling Programs at Family Services of Peel provide high‑quality, accessible, and responsive therapeutic services that support the diverse needs of individuals, couples, and families across the Peel community. Rooted in principles of equity, inclusion, and trauma‑informed practice, the department supports clients in navigating life challenges, strengthen healthy relationships and enhance overall emotional wellbeing.

A key component of the department is the Partner Assault Response (PAR) Program, which provides specialized intervention services for individuals involved in the domestic violence court process. The PAR Program promotes accountability, non‑violent behaviour, and education on healthy relationships while working closely with victims’ services and justice‑sector partners. This program is essential to our commitment to community safety and to supporting individuals affected by intimate partner violence.

Reporting to the Director, Service Innovation and Digital Strategy, the Manager of Counselling Programs will play a strategic and operational leadership role in overseeing all counselling initiatives, including the PAR Program and other specialized therapeutic services. You will ensure that programs remain client‑centered, compliant with professional, funder and provincial standards, and responsive to evolving community needs.

A key focus of this role is community engagement and partnership development. You will work proactively to strengthen connections with community organizations, justice partners, and regional networks. Through outreach, relationship‑building, and collaborative service planning, you will help expand program accessibility, enhance service coordination, and increase Family Services of Peel’s visibility as a leader in counselling and domestic violence intervention services.

Working closely with Senior Leadership, you will also support the integration of counselling and wellness approaches across the organization and contribute to program design, evaluation, and innovation. As a member of the Management Team, you will guide clinical quality assurance, staff supervision, and continuous program improvement, advancing Family Services of Peel’s mission to transform lives.

Key Responsibilities

Strategic Leadership and Team Management

• Provide leadership to a growing portfolio of counselling programs, including clinical and non‑clinical staff
• Provide clinical supervision, coaching, and performance management; set goals, conduct appraisals, and facilitate professional development
• Assign staff to programs and projects; monitor workload, outcomes, and service quality
• Lead department meetings and cultivate a safe, supportive, and inclusive work environment grounded in person‑centred, trauma‑informed, anti‑oppressive and anti‑racism practice
• Maintain strict confidentiality in accordance with agency policies

Program Design, Delivery and Continuous Quality Improvement

• Manage end‑to‑end program delivery across multiple counselling services, ensuring client‑centred care, service excellence, and privacy/regulatory compliance
• Design and refine counselling groups, courses, projects, and related program activities; optimize case flow, triage, and assignment processes
• Establish and monitor standards for quality, productivity, effectiveness, and client satisfaction; implement continuous improvement initiatives
• Stay current with sector policies, research, and benchmark clinical practices; advise the Director on program changes and innovations
• Create integrated processes that coordinate service delivery across agency programs and, where appropriate, with external partners
• Support the development and enhancement of innovative counselling and PAR programs by identifying emerging client needs, designing program models, and preparing high-quality funding proposals, grant applications and supporting documentation where appropriate

Partner Assault Response (PAR) Program Leadership

• Oversee the PAR Program’s operations, standards, reporting, and quality assurance
• Liaise with justice‑sector partners, victim services, and community safety stakeholders; ensure program accountability and alignment with provincial requirements

Community Engagement and Partnership Development

• Advance the agency’s mission through proactive community engagement, outreach, and knowledge mobilization
• Develop and maintain strategic partnerships to enhance access, coordination, and impact of counselling and PAR services
• Coordinate smooth referral pathways and client service planning, with community organizations
• Represent the agency (or support designated staff) on board/community committees, regional and national tables, and liaise with program managers within the Family Services network

Case Management Oversight and Clinical Governance

• Consult with clinicians and staff on eligibility, needs, and individualized service planning; provide guidance in complex cases
• Monitor case management practices; ensure appropriate follow‑up and adherence to safety protocols
• Audit files, schedules, and documentation to ensure readiness for funder and internal review and to meet compliance standards.

Planning, Reporting, Budgeting and Administration

• Prepare annual service plans, proposals, and related funding submissions; contribute to business plans and strategic reports
• Manage program budgets within delegated authority; approve invoices and monitor expenditures in line with agency financial policies
• Collect, analyze, and report monthly/quarterly/annual data; track targets and outcomes; take timely corrective action where needed
• Produce clear oral and written reports on engagement levels, activity delivery, outcomes, and new program development as needed

Education, Training and Student Placements

• Develop and coordinate high‑quality practicum placements for social work/social service students; liaise with educational institutions
• Identify and support training needs for staff to build capability and sustain service excellence

Compliance, Risk and Workplace Safety

• Ensure compliance with applicable employment legislation, Occupational Health and Safety requirements, privacy obligations, and agency policies
• Proactively identify risks and implement mitigating processes to safeguard clients, staff, and the organization

Internal Collaboration and Communications

• Maintain effective cross‑functional communication and information‑sharing across departments
• Support data collection and participant engagement processes that inform strategic reporting and funder requirements

Other Duties

• Perform additional responsibilities as assigned by the Director of Service Innovation and Digital Strategy, to meet organizational needs

 Qualifications and Requirements

•       Minimum of 3 years’ experience providing clinical supervision in both individual and group settings with practical knowledge of treatment modalities and relevant legislation

•       Master’s degree in social work, counselling psychology or related field is required

•       Membership in good standing and with no restrictions within a related regulatory association, such as: Ontario College of Social Workers, College of Psychologists of Ontario or College of Registered Psychotherapists

•       Advanced clinical skills and familiarity with a broad range of therapeutic approaches to clinical practice

•       Valid Ontario driver’s licence and regular access to a vehicle

•       Satisfactory Vulnerable Sector Police Check, to be obtained at own expense 

•       Additional language(s) an asset

Additional Information

• As there may be a remote work component to this job, the incumbent must have the ability to work in a safe and private home office with reliable high-speed Internet, appropriate equipment, and the necessary technical knowledge to perform duties effectively from home
• Flexibility to work days, evenings and week-ends as required, including occasional shifts with limited notice is required

We thank all applicants however only those selected for an interview will be contacted.

NO TELEPHONE CALLS PLEASE

Family Services of Peel is a community-based Agency that works to strengthen families, couples and individuals through counselling, education and support services. To ensure the highest standards of service for our clients, our staff are experienced and qualified professionals who reflect the richness of our diverse community. Our Counsellors adhere to the Code of Ethics of the Counselling and Social Work profession. We invite you to visit our website to learn more about our Agency and our range of programs and services at www.fspeel.org

As a member of this dynamic Agency, staff will be asked to undertake and lead special assignments. This may include participation in fundraising, strategic planning and other related activities which contribute to the continuous transformation of Family Services of Peel.

Family Services of Peel is dedicated to building an inclusive community with a shared purpose, and we strive to represent the values of respect, collaboration and diversity. We have a strong commitment to employment equity and follow this commitment throughout our recruitment and selection process.

Family Services of Peel is an equal opportunity employer and we are committed to inclusive, barrier-free recruitment and selection processes and work environment. We especially welcome applications from Indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, women, and persons who identify as 2SLGBTQ+. We also encourage applications from persons with disabilities, and will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all the stages of the recruitment and selection process. All information that is received in regards to accommodations will be kept confidential.

We acknowledge the Haudenosaunee, Anishinabek, and Huron Wendat Indigenous territories, covered by ‘Treaty 13’, also known as the Toronto Purchase. We recognize and deeply appreciate their historic connection to this place.

It is Family Services of Peel’s policy to recruit and select applicants for employment solely on the basis of qualifications. In accordance with privacy legislation, by submitting your application you are providing your consent for the recruiter to conduct employment references.